Summary
Overview
Work History
Education
Skills
Languages
Timeline
Personal Details
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Daniel Ngobi

Daniel Ngobi

Summary

Goal-driven professional with over 5 years of experience in Sales, call center, and Customer service. Client-focused Call Center Agent, acknowledged for talents in leading clients through difficult situations and providing plausible solutions. Dependable and responsible contributor with strong work ethics and a determination to succeed. Skilled in delivering high quality services to customers and achieving high customer satisfaction thereby contributing to business development; experience in developing new clients as well retaining the existing clients Deep knowledge of phone and online banking activities aimed at ensuring client satisfaction. Record of working through hectic routines and handling irate clients according to bank’s policies and procedures Effective communicator with a flexible and detail-oriented attitude

Overview

13
13
years of professional experience

Work History

Direct Sales Contact Center Consultant

Citibank
08.2024 - Current
  • Analyzed customer needs to recommend tailored products and services, enhancing client satisfaction.
  • Managed inbound and outbound sales calls, consistently achieving performance targets.
  • Developed training materials for new hires, improving onboarding efficiency and effectiveness.
  • Collaborated with marketing teams to implement promotional strategies, driving increased product awareness.
  • Led cross-functional initiatives to enhance customer engagement strategies, contributing to overall business growth.
  • Delivered exceptional after-sales support, ensuring client satisfaction and fostering long-term relationships with customers.
  • Developed a strong knowledge of company products and services, enabling the provision of expert advice to clients during the sales process.
  • Boosted sales revenue by establishing strong relationships with customers and offering tailored solutions to meet their needs.
  • Supported business growth by identifying opportunities for increasing market share within assigned territories.
  • Exceeded monthly sales targets consistently by employing effective sales techniques and persuasive communication skills.
  • Expanded customer base through targeted outreach efforts, generating new leads for potential clients.

Customer care representative /Telesales Executive

ABUDHABI COMMERCIAL BANK
11.2021 - 07.2024
  • Place phone calls to current customers to determine their satisfaction and sell them supplementary cards.
  • Call potential customers to describe new offers on credit cards and loans
  • Draft emails that can be sent to potential customers educating them on the credit cards and loans.
  • Explain to customers the benefits on the credit cards and bank loans as to sell to them
  • Follow-up with customer leads or previous customer
  • Key Result Areas

Customer care office /Caller Center Agent

Opportunity Bank
02.2013 - 06.2016
  • Obtaining client information by answering telephone calls; assessing calls and verifying information.
  • Determining eligibility by comparing client information to requirements.
  • Establishes bank policies by entering client information and confirming product details.
  • Informing clients by explaining procedures; answering questions and providing information.
  • Maintaining communication equipment by reporting problems.
  • Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures.
  • Key Result Areas

Education

BBA - Banking & Finance

Bugema University
01.2012

Skills

  • Sales & negotiation skills
  • Attention to details & organization
  • Adaptability
  • Revenue Maximization
  • Patience
  • MIS Reporting & Documentation
  • Clear & effective Communication
  • Problem analysis
  • Phone Banking
  • MS Office
  • Goal-oriented mindset
  • CRM proficiency
  • Performance tracking
  • Customer relationship management
  • Leads generation
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management

Languages

English and Swahili

Timeline

Direct Sales Contact Center Consultant

Citibank
08.2024 - Current

Customer care representative /Telesales Executive

ABUDHABI COMMERCIAL BANK
11.2021 - 07.2024

Customer care office /Caller Center Agent

Opportunity Bank
02.2013 - 06.2016

BBA - Banking & Finance

Bugema University

Personal Details

  • Date of Birth: 28thJun1989
  • Languages Known: English and Swahili
  • Mailing Address: wooldan@gmail.com
  • Passport Details: B1424913
  • Driving License Details: Ugandan Licence
  • Visa Status: Employement Visa

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Daniel Ngobi