Daniel Sangtam
Dubai,UAE
Summary
Customer Service & Medical Billing Specialist with over 5 years of experience in healthcare administration, medical billing, insurance verification, patient registration, and customer service. Proven ability to manage billing processes, verify insurance coverage, process payments, and coordinate patient services with accuracy and efficiency. Recognized for delivering exceptional patient experiences, maintaining accurate records, and collaborating effectively with multidisciplinary teams in fast-paced healthcare environments. Strong communication, problem-solving, and organizational skills with a commitment to providing high-quality patient care and administrative support.
Overview
3
3
Languages
16
16
years of post-secondary education
9
9
years of professional experience
Work history
CUSTOMER SERVICE & MEDICAL BILLING SPECIALIST
ASTER HOSPITAL
Dubai, UAE
2020.11 - Current
- Managed patient and client registration by verifying personal information and maintaining accurate, confidential records.
- Provided exceptional customer service by assisting patients with inquiries, appointment scheduling, and general service-related concerns.
- Verified insurance eligibility and explained coverage, pre-authorizations, copayments, deductibles, and billing procedures to patients.
- Processed billing transactions, invoices, payments, refunds, and account adjustments with a high level of accuracy.
- Maintained daily billing reports, financial records, and databases while ensuring compliance with internal policies and applicable regulations.
- Coordinated effectively with healthcare providers and administrative teams to support efficient patient care and smooth clinic operations.
- Consistently delivered high-quality customer service while successfully managing multiple priorities in a fast-paced healthcare environment.
CALL CENTER EXECUTIVE
VOGO AUTOMATIVE PVT LTD
BENGALURU, India
2017.08 - 2019.06
- Efficiently handled a high volume of inbound customer calls, providing prompt and accurate resolutions to inquiries.
- Managed scheduling and reservations while maintaining accurate records and ensuring timely confirmations.
- Delivered excellent customer service through clear communication, active listening, and empathy, contributing to high customer satisfaction.
- Resolved customer concerns by identifying issues, coordinating with relevant departments, and following up to ensure successful outcomes.
- Maintained and updated customer records, processed payments securely, and ensured accuracy and confidentiality of sensitive information.
Education
BACHELOR OF ARTS - (Honours) in Political Science & Administration
2001.04 - 2017.05
Skills
- Healthcare Information Systems
- Patient Registration & Appointment Scheduling
- Medical Insurance Verification & Billing
- Patient Care Coordination
- Insurance Claims & Pre-Authorization
- Healthcare Documentation & Records Management
- Decision Making & Problem Solving
- Communication & Interpersonal Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Billing & Payment Processing
- Time Management & Multitasking
LANGUAGES
English
Proficient (C2)
Hindi
Proficient (C2)
Nepali
Advanced
Accomplishments
EMPLOYEE OF THE MONTH (MAY 2024)
Recognized as Employee of the Month for consistently exceeding performance expectations, demonstrating exceptional customer service, and achieving key performance targets. Honored for strong teamwork, dedication, reliability, and a commitment to delivering high-quality results that contributed to the success of the department.
Timeline
CUSTOMER SERVICE & MEDICAL BILLING SPECIALIST - ASTER HOSPITAL
2020.11 - Current
CALL CENTER EXECUTIVE - VOGO AUTOMATIVE PVT LTD
2017.08 - 2019.06
NAGALAND UNIVERSITY - BACHELOR OF ARTS, (Honours) in Political Science & Administration
2001.04 - 2017.05