DANIELA BRAVO VILLAFAÑA
Hostess
Dubai
Summary
Dynamic and customer-focused hostess with a background in hospitality. Committed to delivering exceptional guest experiences through personalized service and effective communication. Passionate about creating a welcoming atmosphere and anticipating guest needs. Skilled in handling high-pressure situations while maintaining professionalism and fostering customer loyalty.
Overview
2024
2024
years of professional experience
2024
2024
years of post-secondary education
3
3
Languages
Work History
HOSTESS
K’sarys BAR-RESTAURANT
9 2023 - 9 2024
- Consistently delivered outstanding service, surpassing customer expectations and fostering a loyal clientele
- Efficiently managed reservation bookings and confirmations, providing clear guidance on cancellation policies and resolving scheduling conflicts
- Optimized seating arrangements and monitored guest flow to maximize table turnover, reduce wait times, and enhance the overall dining experience
- Proactively up-sold tailored promotional offers based on customer preferences, significantly boosting revenue and guest satisfaction
- Played a key role in training new staff, streamlining the onboarding process and elevating service standards across the team
TOUR GUIDE
GAVIOTA TOURS
01.2020 - 09.2023
- Delivered tailored, engaging tours that showcased local culture, history, and landmarks, exceeding Gaviota Tours’ customer service standards
- Provided personalized recommendations for dining, shopping, and attractions, enhancing the overall travel experience for diverse clientele
- Managed tour bookings, confirmations, and cancellations with efficiency, ensuring seamless customer experiences and optimized tour scheduling
- Proactively communicated reminders and pre-tour instructions, reducing no-shows and increasing tour participation rates
- Addressed customer concerns and resolved issues on-site with professionalism, boosting satisfaction and fostering repeat business
- Anticipated guest needs by learning and recording individual preferences, creating customized tour experiences that exceeded expectations
- Assisted in developing new tour routes and activities based on guest feedback, contributing to increased revenue and customer retention
Education
Bachelor of Arts - English Language and Literature, Minor in German Language
Matanzas University
Skills
Customer service phone etiquette
Troubleshooting skills
Communication
Multitasking & stress management
Organization
Greeting guests
Interactive communication skills
Timeline
TOUR GUIDE
GAVIOTA TOURS
01.2020 - 09.2023
HOSTESS
K’sarys BAR-RESTAURANT
9 2023 - 9 2024
Bachelor of Arts - English Language and Literature, Minor in German Language
Matanzas University
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