Daniela Kralova
Dubai,UAE
Summary
Dedicated First-Class Flight Attendant with expertise in fine dining, premium cabin management, high-touch customer care, and safety operations.
Demonstrated ability to curate bespoke in-flight experiences, from gourmet meal presentation to tailored amenities, while maintaining impeccable discretion and professionalism.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
Work history
Flight attendant
Etihad Airways
Abu Dhabi
2015.02 - 2025.11
- Graduated with distinction in Cabin Crew Initial Training at Etihad Airways.
- Trained to assist during medical and inflight emergencies, ensuring passenger safety.
- Delivered exceptional customer service to first-class and VIP passengers, prioritising comfort.
- Recognised and respected cultural differences and individual needs throughout service.
Flight Attendant
Air Arabia
Sharjah
2011.10 - 2015.01
- Trained to deal with security and emergency situation and be able to administer first aid to passengers.
- Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
- Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
- Achievements/Tasks
Education
MBA - Human Resources Management
LIGS University
Honolulu, Hawai, USA 2017.06 - 2021.05
Faculty of Humanity science
University of Matej Bel
Banská Bystrica, Slovakia 2007.09 - 2010.09
High School -
Gymnázium M.R. Štefánika
Nové Zámky, Slovakia 2003.09 - 2007.06
Skills
- Silver service training
- Customer management
- Self-motivation
- Leadership
- Communication skills
- Interpersonal skills
- Diplomatic approach
- Microsoft Word and Excel
LANGUAGES
English - Full Professional Proficiency
Slovak - Native or Bilingual Proficiency
Hungarian - Professional Working Proficiency
Affiliations
- A Marathon runner
INTERESTS
Travelling, Wellbeing ,Fitness and Nutrition, Fashion and Beauty, Reading books
Timeline
MBA - Human Resources Management
LIGS University
2017.06 - 2021.05
Flight attendant
Etihad Airways
2015.02 - 2025.11
Flight Attendant
Air Arabia
2011.10 - 2015.01
Faculty of Humanity science
University of Matej Bel
2007.09 - 2010.09
High School -
Gymnázium M.R. Štefánika
2003.09 - 2007.06