Daniela Georgieva Youroukova
Summary
Health and Wellness professional with over 20 years of experience promoting education on healthy lifestyles to improve public health. Client-focused Medical Aesthetician with a distinguished understanding of skin health. Dedicated to correct diagnostics and accurate recordkeeping. Multi-talented Specialist. Flexible team player knowledgeable about both traditional and digital marketing strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Wellness Specialist and Laser Therapist
Med art clinics -Dubai
12.2016 - Current
- Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
- Gathered and distributed educational literature with goals of gaining new clients and educating larger groups on healthy living.
- Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Protected store assets and inventory via loss prevention procedures.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Designed skin, body, packages for individual clients.
- Assessed customer hair and skin, treatment history and desired outcome to determine services required.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Maintained regular client list of up to 10 repeat customers while handling 3 walk-in clients daily.
- Worked with medical staff to develop and maintain post-surgery skin care regimens.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Maintained treatment rooms and workstations in compliance with DHA standards to deliver safe and therapeutic experiences.
Senior Beauty and Laser Therapist
Purity Med SPA
01.2013 - 11.2016
- Laser, beauty and massage therapist
- Built strong relationships with customers to drive repeat business.
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
- Participated in and helped organize events to promote brand image and awareness and maximize sales.
Beauty and Laser therapist & IPL in Purity beauty salon
• PR, marketing, monitoring and improvement of the facility organization and maintenance
01.2008 - 01.2013
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
- Safeguarded client experience to maintain confidentiality and uphold commitment to safety.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Fostered relationships with vendors to promote positive working relationships.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Boosted revenues by coordinating and executing projects and growing inventory diversity.
- PR, marketing, monitoring and improvement of the facility organization and maintenance
Beauty therapist and IPL therapist
Mayan beauty
01.2006 - 01.2008
- Mayan beauty salon — creation and development of the beauty section
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Educated clients on care processes and advised on further care and products.
- Processed payments, entering sales in register for prompt customer service.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Recorded notes for future reference about customer preferences and services delivered.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Designed skin, body, and hair care packages for individual clients.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Demonstrated cosmetic application best practices to achieve desired styles.
Beauty therapist and IPL therapist
Beauty Connection
01.2004 - 01.2006
- Beauty Connection SPA — supervision of the face and body sections, trainer for the new staff, consult about equipments and products purchase.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients on care processes and advised on further care and products.
- Designed skin, body, and hair care packages for individual clients.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Met sales goals, supporting organizational health through consistent and reliable service.
Beauty therapist and supervisor
“Cosme Surge”— Muscat
01.2003 - 01.2004
- Muscat — set 2 beauty cabins perform beauty treatments and supervise them
- Assisting doctors and nurses on site.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients on care processes and advised on further care and products.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Recorded notes for future reference about customer preferences and services delivered.
- Trained, coached and motivated staff to maintain high performance levels.
- Kept files, logs and records updated with latest information.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Maintained compliance with company policies, objectives and communication goals.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Therapist
LSBC - Al Ain
01.2002 - 01.2003
- Al Ain — Fitness and Body section us Massage therapist
- Tracked progress according to goals for interventions.
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
Education
courses and trainings -
Cme
Master - Marketing & Management, Marketing
UNWE—University of National & World Economy
1999
"ANNA MAY" College - Specialty Beauty Aesthetician
1992
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L.Stoianov
1992
Skills
- New Client Assessments
- Patient Screening and create Individual Plans
- Educating Consumer and create Loyalty
- Treatment Scheduling
- Beauty Treatment and Product Recommendation
- Therapeutic Laser procedures
- Cost Savings and Managerial support
- Beauty therapies & Laser hair treatment
- Beauty stock replenishing
- Pricing structures knowledge and Marketing
- Multilingual- Bulgarian, English, Arabic
Certification
- LASER therapist DHA License
Timeline
Wellness Specialist and Laser Therapist
Med art clinics -Dubai
12.2016 - Current
Senior Beauty and Laser Therapist
Purity Med SPA
01.2013 - 11.2016
Beauty and Laser therapist & IPL in Purity beauty salon
• PR, marketing, monitoring and improvement of the facility organization and maintenance
01.2008 - 01.2013
Beauty therapist and IPL therapist
Mayan beauty
01.2006 - 01.2008
Beauty therapist and IPL therapist
Beauty Connection
01.2004 - 01.2006
Beauty therapist and supervisor
“Cosme Surge”— Muscat
01.2003 - 01.2004
Therapist
LSBC - Al Ain
01.2002 - 01.2003
courses and trainings -
Cme
Master - Marketing & Management, Marketing
UNWE—University of National & World Economy
"ANNA MAY" College - Specialty Beauty Aesthetician
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L.Stoianov
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