Danijela Cumic
Abu Dhabi,UAE
Summary
A highly motivated and dedicated professional with over a decade of experience in the aviation and hospitality industry. Recognised for strong interpersonal skills, delivering exceptional onboard service, driving sales performance, and leading with a positive attitude. With a strong passion for enhancing the customer journey, I combine communication skills, adaptability, and cultural awareness to succeed in dynamic, multicultural environments.
Overview
15
15
years of professional experience
Work history
Inflight Customer Experience Specialist
Wizz Air Abu Dhabi
Abu Dhabi
08.2020 - Current
- Delivered onboard sales and customer service trainings across the network
- Organized sales incentives and initiatives to boost crew engagement
- Supported individual performance through coaching and guidance
- Collaborated with Cabin Crew Manager on local service and sales initiatives
- Prepared monthly inflight service performance reports
- Acted as liaison between cabin crew and Service Manager
Sales Expert
Wizz Air Hungary
Belgrade
03.2013 - 07.2020
- Delivered onboard sales training throughout the network
- Organized sales incentives to motivate cabin crew
- Monitored individual and team sales performance metrics
- Introduced innovative selling techniques to increase revenue and passenger satisfaction
- Motivated and mentored crew members to achieve and exceed sales targets
Cabin Attendant/Senior Cabin Attendant(since 2012)
Wizz Air Hungary
Belgrade
03.2011 - 07.2020
- Ensured safety and compliance during all flight operations
- Provided leadership and support to cabin crew members
- Maintained adherence to company policies and service standards
- Attended/organized pre-flight briefings, supervised and managed the team, conducted debriefings and provided feedback
- Provided in-flight service, safety and security checks
- Administered first aid to passengers and completed post-flight reporting
Hostess Supervisor
Stari Mlini Restaurant
Kotor, Montenegro
05.2010 - 10.2010
- Managed a team of hostesses and waiters in a high-end hospitality setting
- Ensured outstanding guest experiences through personalized service
Education
International Master in Marketing and Sales - Marketing and Sales
Rome Business School
Rome, Italy 10/2024 -
Bachelor's degree in Tourism Management - Management in Tourism
Faculty of Sciences, Novi Sad
Serbia 10/2002 - 10/2009
Skills
- Effective Communication
- Adaptable and Flexibile
- Time Management
- Well Organized & Responsible
- Proactive Approach
- Critical Thinking
- Microsoft Word, Excel, PowerPoint
Languages
English
Fluent
Serbian
Native
French
Elementary
Timeline
Inflight Customer Experience Specialist
Wizz Air Abu Dhabi
08.2020 - Current
Sales Expert
Wizz Air Hungary
03.2013 - 07.2020
Cabin Attendant/Senior Cabin Attendant(since 2012)
Wizz Air Hungary
03.2011 - 07.2020
Hostess Supervisor
Stari Mlini Restaurant
05.2010 - 10.2010
International Master in Marketing and Sales - Marketing and Sales
Rome Business School
10/2024 -
Bachelor's degree in Tourism Management - Management in Tourism
Faculty of Sciences, Novi Sad
10/2002 - 10/2009
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