Danish Amjad
Pickering
Summary
Experienced professional with over 5 years specializing in customer relationship management and team leadership within the technology sector. Holds a Post Graduate degree in Real Estate Management, complementing expertise in relationship building. Skilled in IT Service Management software, proficient in troubleshooting, hardware maintenance, and implementing IT solutions. Strong communicator with a proven track record of providing professional support and training to end-users. Effective team leader with a strategic approach to task delegation, optimizing workflow efficiency. Committed to delivering high-quality service, maintaining professionalism, and meeting deadlines through strong organizational and prioritization abilities.
Overview
7
7
years of professional experience
Work History
Team Lead
Reliable Home improvement
Toronto
2017.09 - Current
- Lead a team of 5 employees in order to build and manage inventory allowing the company to work more efficiently in an organized manner
- Initiated and oversaw employee training programs to ensure employees would smoothly meet the company's expectations and requirements
- Created work schedules with regards to availability which resulted in employees showing up and completing their delegated tasks
- Ensured that all safety regulations were followed resulting in no injuries while on site which allowed for employees to feel safe in the work environment
- Assisted in all decision-making regarding reconstruction and redesign of the company which increased the number of sales by $5000 quarterly
- Managing all construction trades for home improvements renovations which resulted in satisfied and loyal customers
- Overlooking inventory for home improvements products resulting in cutting $2000 of excessive products allowing the company to efficiently increases in profit without sacrificing the work flow
Call Center Customer Service Representative
Optima- Alerctra Utilities
Toronto
2023.01 - 2023.07
- Managed a high volume of incoming calls in a fast-paced call center environment, consistently exceeding performance targets.
- Provided exceptional customer service by actively listening to customer inquiries, addressing concerns, and resolving issues promptly and effectively.
- Demonstrated strong multitasking abilities by efficiently navigating through various software systems while engaging with customers on the phone.
- Maintained accurate and detailed records of customer interactions, inquiries, and resolutions in the CRM (Customer Relationship Management) system.
- Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring timely resolution and customer satisfaction.
- Utilized active problem-solving skills to identify root causes of customer complaints and implemented appropriate solutions.
- Adapted quickly to changing situations and remained calm and professional in high-pressure situations.
- Received positive feedback from customers for consistently providing excellent service and resolving issues to their satisfaction.
DELIVERY DRIVER/Warehouse Worker
Go Logistics
Toronto
2019.08 - 2021.04
- Build and maintain relationships with customers which allowed the customers to communicate further requests to ensure their satisfaction
- Logged inventory into system to keep all records up to date in order for the company to ship out orders to meet customer deadlines
- Picked and packed products for customers orders without mixing them which allowed for customers to receive their order without missing items
- Loaded inventory onto trucks in a timely manner to ensure all trucks were left on time and at their designated spot within the time limit
- Inspected inventory for damaged items resulting in no customer returns for damaged inventory which saves the customer the hassle of returning the product
- Delivered products to customers' homes and businesses efficiently resulting in more deliveries and satisfied retuning customers
- Unloaded products from trucks and stored them in the warehouse to have them successfully sent out next morning
Education
Google IT Support Professional Certificate - IT Analyst Program
NPower
Toronto, Canada2022-12
High School Diploma -
Marc Garneau Collegiate Institute High School
Toronto, Canada2016-04
Some College (No Degree) - Real Estate
Toronto Metropolitan University
Toronto, CanadaSkills
- Strong Communication
- Leadership Skills
- Proficient in Technical software
- Performance Optimization
- Microsoft 365 expertise
- Proficient in Operating Systems: Windows, Android, iOS, Mac OS, Linux
- VMware virtualization, Google Workspace, Packet Tracer
- Project Management Fundamentals: Agile, Waterfall, Scrum, Kanban, Trello, Gantt Charts
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Call Center Customer Service Representative
Optima- Alerctra Utilities
2023.01 - 2023.07
DELIVERY DRIVER/Warehouse Worker
Go Logistics
2019.08 - 2021.04
Team Lead
Reliable Home improvement
2017.09 - Current
Google IT Support Professional Certificate - IT Analyst Program
NPower
High School Diploma -
Marc Garneau Collegiate Institute High School
Some College (No Degree) - Real Estate
Toronto Metropolitan University
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