Danish Ashraf
Dubai,United Arab Emirates
Summary
Astute retail professional with proven history of consistent customer satisfaction. Strong sales strategy coupled with upbeat and personable communication skills. Excels in customer-centered environments with commitment to loyalty and retention.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Sales Manager
Wonder Smart Home
Dubai, UAE
Oct 2023 - Current
- Applied positive customer service approach to increase satisfaction levels.
- Carried out day-to-day duties accurately and efficiently.
- Reviewed customer history to recommend appropriate products and services.
- Handled high-volume telephone and email enquiries to minimise backlogs.
Sales Associate
Apparel Group
Dubai, United Arab Emirates
2020.02 - 2023.10
- Operated cash registers with accuracy and processed cash and card transactions.
- Worked closely with stock team to guarantee product availability and meet client requests.
- Maintained display and organisation of department based on visual merchandising guidelines.
- Maintained orderly store to provide customers with pleasant shopping experience.
Guest Service Agent
Pearl Continental Hotel
Karachi, PAK
2017.03 - 2020.01
- Monitored and analysed daily front desk activity to guarantee ongoing compliance with performance and brand standards.
- Maximised hotel revenue, utilising Opera PMS to control daily room inventory.
- Inspected presentation of rooms and laundry items.
- Greeted and checked-in guests promptly and professionally.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
Sales Executive
Du Telecom
Dubai , UAE
2015.03 - 2016.12
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Analysed industry and competitor trends to enhance sales strategy.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Cashier
Retail Shop
Karachi, PAK
2011.04 - 2015.06
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Reduced customer wait times through optimised checkout processes.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Resolved customer complaints and answered queries about store products.
Education
High School Diploma - Science
Secondary School
Karachi, Pakistan 2009.03 - 2010.04
F.S.C - Science
Govt. Superior Science College
Karachi, Pakistan 2011.03 - 2012.02
Bachelor of Arts -
Karachi University
Karachi, PakistanSkills
- Stock management
- Stockroom maintenance
- Visual merchandising
- Online sales
- Cash management
- Customer service
Languages
English
Fluent
Timeline
Sales Manager
Wonder Smart Home
Oct 2023 - Current
Sales Associate
Apparel Group
2020.02 - 2023.10
Guest Service Agent
Pearl Continental Hotel
2017.03 - 2020.01
Sales Executive
Du Telecom
2015.03 - 2016.12
Cashier
Retail Shop
2011.04 - 2015.06
F.S.C - Science
Govt. Superior Science College
2011.03 - 2012.02
High School Diploma - Science
Secondary School
2009.03 - 2010.04
Bachelor of Arts -
Karachi University