Danish Iqbal

· Promptly delivered food and beverages to guests' rooms, ensuring quality and presentation.

· Accurately processed room service orders, handled payments, and managed billing.

· Ensured guest satisfaction, responded to queries, and resolved issues in a professional manner.

· Ensured the cleanliness and organization of the room service area, including the pantry, carts, and equipment.

· Worked closely with kitchen staff to ensure timely preparation and delivery of orders.

· Monitored and maintained the inventory of trays, linens, and equipment.

· Addressed guest complaints and feedback in a courteous and professional manner.

· Stayed up-to-date on menu offerings, promotions, and hotel services to provide informed answers to guests.

· Ensured compliance with health and safety regulations, maintaining a clean and safe environment.

· Engaged in ongoing training and quality improvement initiatives to enhance skills and service standards.

• To provide courteous service to the guests
• Serve food and beverage to guests according to standard operating procedures
• Ensure high standard of sanitation and hygiene in the work area
• Perform cashiering tasks according to the set standard
• Assist in restaurant reservation by answering phone calls, confirm the reservation to the guest and record reservation details on the restaurant logbook
• Complete daily checklist at the beginning and end of the shift, ensuring all the tasks completed through out the shift.