Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Daniyal Gautam

Abudhabi ,UAE
Daniyal  Gautam

Summary

Experienced professional focused on retail sales with customer-centric approach. Drive sales growth through personalised service and in-depth product knowledge. Excel in creating engaging shopping experiences and building customer loyalty.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.

Overview

4
years of professional experience

Work History

Lulu hyper market LLC,
Abudhabi , UAE

Sales assistant
01.2024 - Current

Job overview

  • Improved customer service by efficiently handling queries and complaints.
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Offered personalised shopping advice to enhance customer experiences.
  • Collaborated effectively with team members to meet sales targets.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Assisted customers in locating specific items to boost satisfaction.
  • Built strong relationships with regular customers for repeat business.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Followed company procedures and guidelines for smooth retail operations.

Crossroad shoes LLC
Kathmandu , Nepal

Sales assistant
10.2021 - 10.2023

Job overview

  • Improved customer service by efficiently handling queries and complaints.
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.

Salomi Jewelry shop LLC
Kathmandu , Nepal

Sales and customer service representative
09.2020 - 08.2021

Job overview

  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Assisted in design of promotional materials, stimulating customer interest and engagement.
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Developed sales materials and promotional content to enhance interactions with customers.

Education

Saraswati Higher Sec.School ,Tokha Kathmandu
Tokha,Kathmandu

Certificate of Higher Education from Business Management
2022

University Overview

Skills

  • Customer Service
  • Confident communicator
  • Complaint management
  • Sales techniques
  • Merchandising
  • Stock counting
  • Product knowledge
  • Refund and exchange processing
  • Cash management
  • Business development
  • Conflict Resolution
  • Promotions
  • Outstanding customer service
  • Sales reporting
  • Face-to-face selling
  • Client relationship building

Languages

English
Elementary
A2
Hindi
Intermediate
B1
Nepali
Upper intermediate
B2

Timeline

Sales assistant
Lulu hyper market LLC,
01.2024 - Current
Sales assistant
Crossroad shoes LLC
10.2021 - 10.2023
Sales and customer service representative
Salomi Jewelry shop LLC
09.2020 - 08.2021
Saraswati Higher Sec.School ,Tokha Kathmandu
Certificate of Higher Education from Business Management
Daniyal Gautam