DAN MARK SUMAYO
Dubai,UAE
Summary
To be part of a respective company that can utilize my skills and abilities and to sharpen my sense of competitiveness, enhance my knowledge and reach my full potential in the Hospitality Industry.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
BUTLER / ROOM SERVICE ATTENDANT
THE MANILA HOTEL
Manila
07.2024 - 09.2024
- Provide high levels of customer service in overseeing timely food distribution in accordance
- Provide prompt, efficient, and gracious customer service to hotel guests in their rooms, including answering department telephones, and taking delivering orders
- Take food orders and relay orders to the kitchen or serving counters so they can be filled
- Provides delivers food orders to guests staying in The Manila Hotel
- The primary duties are to take room service orders and bring the orders to a guest's room
- Familiar with the hotel's menu and be sensitive to any dietary restrictions a guest may have
- Removes serving trays from guest rooms to maintain adequate supplies of items such as clean linens, silverware, glasses, dishes, and trays.
BUTLER/FRONT OFFICE
LIHIM RESORTS
El Nido
03.2022 - 01.2023
- Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed
- To assist with any plans or arrangements the guest intends to make during their stay
- Create extra-special moments for guests at every opportunity, including recognizing and celebrating birthdays, anniversaries, etc
- Provide dinners and creates secret spaces for guest's privacy and romance with thoughtful and caring service
- Make any reservations requested prior to arrival to arrival and create an Itinerary
- Reports any unusual occurrences or requests to the Manager or Duty Manager
- Assist guests with luggage, transportation arrangements, bookings, and bid them farewell
- Work varied shifts, including weekends and holidays
- Managing guest billing
- Express check-in and check-out
- Night audit
- Touchpoints of guest experiences.
HEAD COOK
HAMBURGER MARY'S BAR AND GRILL
Denver
03.2018 - 03.2020
- Kitchen Management Trainee
- Food expediter
- Food preparation
- Ensures the quality of foods, meats, and ingredients
- Arranging kitchen crew schedules (weekly).
LINE COOK/HOSTESS
APPLEBEE'S GRILL + BAR
Minot
03.2017 - 01.2018
- Assisting guest with their designated table
- Taking restaurant reservation
- Bussing table
- Broil Station, Salad Station
- Food sanitation
- Food expediter
- Ensure reception area is tidy and presentable, with all necessary stationery and material(e.g pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Prepare vouchers and keep updated records of office expenses and costs
- Resolve customer complaints, guide them and provide relevant information
- Maintain clean and tidy checkout areas
- Keep reports of transactions.
SERVER
CAFÉ DU MONDE
New Orleans
03.2015 - 06.2015
Education
Bachelor of Science in International Hospitality Management - Cruise Line Operation in Hotel Services
LYCEUM OF THE PHILIPPINES UNIVERSITY
06.2012 - 04.2016
Skills
- Excellent in Oral and Written Communication Skills in both English and Filipino
- With enthusiasm and able to work for long hours with minimal supervision
- Has a great passion for learning
- Skilled in front office and housekeeping
- Well-trained in Food and Beverage Operation
- Knowledgeable in MS office Word, Opera for Front Office and PowerPoint
Certification
- CERTIFICATE OF COMPLETION BASIC TRAINING- 64 HOURS (March 01, 2023-March 11, 2023), The Maritime Training of the Philippines
-Personal Survival Techniques
-Fire Prevention and Fire Fighting
-Elementary First Aid
-Personal Safety and Social Responsibilities
- CERTIFICATE OF COMPLETION SHIP SECURITY AWARENESS TRAINING AND SEAFARERS WITH DESIGNATED SECURITY DUTIES Seatech Maritime Training and Assessment Center Inc. Ground Floor Trinity Bldg. TM Kalaw St., Ermita, Manila
TRAININGS AND SEMINARS
- ON THE JOB TRAINING - CAFÉ DU MONDE, 800 Decatur St. French Quarter New Orleans Louisiana, 03/08/2015, 06/12/2015
- CAPTAIN'S CALL: THE CRUISE LINE SEMINAR, Jose P. Laurel Freedom Hall Lyceum of the Philippines University, Manila, 02/03/2014
- A SAFETY SEMINAR, Jose P. Laurel Freedom Hall Lyceum of the Philippines University, Manila, 09/10/2013
References
References available upon request.
Timeline
BUTLER / ROOM SERVICE ATTENDANT
THE MANILA HOTEL
07.2024 - 09.2024
BUTLER/FRONT OFFICE
LIHIM RESORTS
03.2022 - 01.2023
HEAD COOK
HAMBURGER MARY'S BAR AND GRILL
03.2018 - 03.2020
LINE COOK/HOSTESS
APPLEBEE'S GRILL + BAR
03.2017 - 01.2018
SERVER
CAFÉ DU MONDE
03.2015 - 06.2015
Bachelor of Science in International Hospitality Management - Cruise Line Operation in Hotel Services
LYCEUM OF THE PHILIPPINES UNIVERSITY
06.2012 - 04.2016
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