Danna Merchán
Summary
Sales Manager with record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.
Overview
7
7
years of professional experience
Work History
Property & Investment Consultant
Deja Vu Real Estate
Dubai, UAE
08.2024 - Current
- Conducted market analysis to identify suitable pricing strategies for clients.
- Fostered relationships with new clients through proactive networking at industry events.
- Managed transactions, ensuring smooth and timely completion of all deals.
- Showcased properties effectively, leading to increased interest from potential buyers.
- Developed close relationships with area realtors and promoted builders to boost referral network.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
Digital Sales & Personal Stylist- Spanish Market Responsible
Louis Vuitton
Brussels, Belgium
06.2023 - 06.2024
- Utilised new sales platforms and technologies to expand business scope.
- Trained and supported team to develop and manage online sales processes.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Optimised online sales by reviewing category growth opportunities and stock strategies.
- Created email marketing campaigns to enhance customer engagement and solicit feedback.
- Provided expert advice and personalised styling tips to exceeded client expectations.
- Interviewed clients to identify size, style and colour preference.
Customer Relations & Sales Ambassador- Iberia Responsible
Rituals Cosmetics
Amsterdam, Netherlands
05.2022 - 04.2023
- Maintained excellent client satisfaction by providing in-depth support.
- Created world-class sales strategy to achieve established targets.
- Achieved sales goals and increased revenue through strategy development.
- Utilised social media platforms to release brand messaging and increase audience engagement through targeted efforts.
- Implemented contests and incentives to drive website and social media awareness of featured products.
- Monitored social platform updates to identify new sales opportunities.
- Built lasting relationships with clients through customer service interactions.
Export Customer Service Coordinator
Genwec Washroom
Barcelona, Spain
08.2018 - 03.2022
- Established export strategies and standardised procedures for common shipments.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Supported front-line sales teams with well-coordinated administrative operations.
- Managed communication channels between various departments for smooth flow of information.
- Improved operational performance through tactical policy, process and procedure planning.
- Generated different reports for performance review and analysis.
Area Sales Manager- Qatar/Egypt/Morocco
Doha Spain Development
Girona, Spain
07.2017 - 07.2018
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Optimised sales methods to best engage, acquire and retain customers.
- Analysed sales reports to identify trends and update strategies.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Resolved conflicts promptly to promote positive environments for customers.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Education
Diploma - Fashion Stylist
New York Institute of Art and Design
05.2023 -
Associate's degree - Law
Universidad de Girona
Skills
- Property Management
- Relationship Management
- Business development
- Account management
- Employee management
- Territory management
- Salesforce CRM
- Luxury Product knowledge
- Sales techniques
- Social media engagement strategies
- Real Estate
Languages
English
Fluent
Spanish
Native
French
Elementary
Catalan
Native
Timeline
Property & Investment Consultant
Deja Vu Real Estate
08.2024 - Current
Digital Sales & Personal Stylist- Spanish Market Responsible
Louis Vuitton
06.2023 - 06.2024
Diploma - Fashion Stylist
New York Institute of Art and Design
05.2023 -
Customer Relations & Sales Ambassador- Iberia Responsible
Rituals Cosmetics
05.2022 - 04.2023
Export Customer Service Coordinator
Genwec Washroom
08.2018 - 03.2022
Area Sales Manager- Qatar/Egypt/Morocco
Doha Spain Development
07.2017 - 07.2018
Associate's degree - Law
Universidad de Girona
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