DANNI DAVID
Customer Service Executive
Summary
Approachable Senior Customer Service Associate with 4 years of experience facilitating positive customer experiences in retail settings. Helpful problem-solver with flexibility in stressful situations. Accessible supervisor coaching employees through complex administrative processes.
Overview
4
4
years of professional experience
5
5
Languages
Work History
Hilton Reservations and Customer Care Executive
Teleperformance
Jaipur
11.2019 - 08.2021
- Assisted hotel on behalf of the guest to modify reservation and billing requests.
- Ensured the implementation of all the hotel policies and house rules as per the SOP's provided.
- Maintained all the work logs, records, reports in terms of the reservation, cash & credit handling, queries & grievance, in totality client relations.
- Took follow up from the guest and hotel in regards to the service provided.
Senior Customer Service Associate
Aster Hospital Al Qusais
Dubai
10.2021 - Current
- Provided exceptional customer service to patients and their families, ensuring their needs, inquiries, and concerns are addressed promptly and with empathy.
- Facilitate the registration and admission process by gathering accurate patient information, verifying insurance coverage, and explaining financial policies and procedures.
- Coordinated and scheduled patient appointments, surgeries, and consultations, optimizing the use of healthcare professionals' time and ensuring efficient patient flow.
- Cash collection as per the patient insurance policy and providing accurate billing information to the patient.
- Listened actively to patient grievances and concerns, demonstrating empathy and understanding, and working towards resolving issues in a timely manner.
Education
Bachelor of Science - Hospitality And Hotel Administration
JECRC University
India 07.2017 - 2020.05
High School Diploma -
S.V.M. Public School
India 04.2015 - 2017.03
Skills
Problem-Solving
Additional Information
- Management Trainee at the Oberoi Rajvilas, Jaipur
- Admission Assistant at the JECRC University, Jaipur
Certificates
- SOAR certificate from the Oberoi Rajvilas, Jaipur
Licenses
- U.A.E. Driving License
- Indian Driving License
Timeline
Senior Customer Service Associate
Aster Hospital Al Qusais
10.2021 - Current
Hilton Reservations and Customer Care Executive
Teleperformance
11.2019 - 08.2021
Bachelor of Science - Hospitality And Hotel Administration
JECRC University
07.2017 - 2020.05
High School Diploma -
S.V.M. Public School
04.2015 - 2017.03
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