Hi, I’m
Danny Carvalho
TENDER & BID SPECIALIST
Dubai
Summary
Perceptive Tender/Bid professional with proven abilities in examining requirements and plans to create proposals. Motivated to provide precise estimates by clearly understanding project objectives, defining scopes and determining schedules. Experienced in adhering to client feedback and revising estimate information to suit customer preferences. Dedicated with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
years of professional experience
Work History
Siemens Energy
Tendering and Bid Specialist
08.2014 - Current
Job overview
- Updating of Siemens CRM System (Salesforce), Preparing CPQ offers and Tendering CRM Tracker for respective request/quotes
- Preparing & Submission of Tenders to the Tender board across countries in the GCC
- Preparing quotations for Middle East clients, acknowledging orders from clients and updating orders into SAP
- Reviewed and summarized requests for proposals and requests for quotes and shared pertinent information with wider team.
- Identified key business growth and pricing initiatives and developed and executed strategies that secured identified business.
- Demonstrated problem-solving success and analytical and organizational prowess and drove winning work on bids with tight deadlines.
- Managed and supported order guide management and inventory reporting activities in support of bid processes.
- Coordinated schedules and approval timelines for multiple successful bid opportunities.
- Worked creatively and analytically in problem-solving environment, internally and with clients.
- Mastered sales fundamentals, client relationship strategy and financial modeling.
- Adapted existing methods and procedures to create possible alternative solutions to moderately complex problems.
- Understood strategic direction set by senior management, optimized use of business development funds and drove compliance with corporate sales processes.
- Drove development of overarching work plan across multiple proposal development workstreams.
- Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
- Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
- Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
- Maintain privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
- Receive customer’s purchase orders, check compliance with corresponding spare parts offer and Siemens Guidelines
- Complete accurate on time order entry into our company SAP system ensuring fulfillment of orders within specified shipping window
- Manage specific customer requirements and make sure that it is known by organization (Specific inspection, Specific origin of goods, Stage payment, shipping instructions….)
- Process order within SAP
- Send Order acknowledgement to our customers with firm promise date
- Coordinate actions with Planners, Supply Chain Management, Shipping, Invoicing
- Advise Customers (internal and external of any change in delivery date of parts ordered)
- Participate to Sale forecast and participate to commercial action to recognize sale
- Coordinate varied order management processes and communicate related information to external and internal business partners
- Specific information could include product availability, allocations and forecasts; release dates and delivery schedules; order and return status and available customer credit lines
- Generate necessary analysis and reporting to management upon request
- Participate in efforts of continuous improvement projects
- Assist in collection of information and implementation of any future customer management systems or process enhancements
- Assisted in various special projects
- Region Sales reports, which includes monthly projections, Quotes Submitted, Orders Booked.
- Coordinated schedules and approval timelines for multiple successful bid opportunities
Gates Engineering and Services FZCO
Assistant Manager
04.2011 - 07.2014
Job overview
- Completing Pre-Qualification Questionnaires in order to register the company for respective Products & Services
- Preparing & Submission of Tenders to the Tender board across countries in the GCC
- Preparing quotations for Middle East clients, acknowledging orders from clients and updating orders into the companies Integrated Business system and expediting them
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Preparing Shipping documents (i.e., Commercial Invoice and Packing List) handling shipments in GCC countries via road, air & sea and where required, liaising with Logistics Department to ensure deliveries are on schedule
- Ensuring timely submission of tender document, following up with clients on tender deadlines
- Updating of the Gates CRM System (Salesforce) for whole of MENA region
- Training Employees in the MENA region on the CRM process and updating
- Preparation of CRM reports for the Commercial Director and BDM’s
- Attending meetings along with the Project Manager
- Arranging team Development meetings with other Departments
- Ability to resolve most complex problems with minimal assistance or supervision
- Proficient in order entry software
- Thorough knowledge of principles, concepts, theories and practices of field
- Handling customer complaints
- Preparation and issuing of invoices created through the Integrated Business System and other Logistical systems for all relevant customer orders, relating to spare, repair parts and services
- Closely works with the Business Development Manager in completing High Value Tenders.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Masood John Brown LLC
Senior Customer Service Officer
12.2006 - 03.2011
Job overview
- Preparing reports for the Commercial Manager and Regional Area Manager for weekly meetings
- Adapt in Handling Regional Customer queries within the GCC Countries
- Preparation of appropriate customer enquiries, tender and sales and collections reports for the Commercial Manager
- Preparing Tender documents in Consultation with the Commercial Management Team
- Ensuring timely submission of tender document, following up with clients on tender documents, acknowledging orders from clients and updating orders into the companies Integrated Business system, expediting orders through the company integrated business system
- Preparing Shipping documents (i.e
- Commercial Invoice and Packing List) handling shipments in GCC countries via road, air & sea and where required, liaising with Logistics Department to ensure deliveries are on schedule
- Preparation and issuing of invoices created through the Integrated Business System and other Logistical systems for all relevant customer orders, relating to spare, repair parts and services
- Experience in managing a team
- Experience in managing exhibitions
- Handling clients of 3 major countries in the GCC region.
- Strengthened customer relationships and authored strategies to provide positive experience for customers.
- Processed information with high level of accuracy to satisfy client's needs.
- Mentored new employees while supporting complex dedicated suite of products and services.
- Coordinated policies and procedures to target current and future needs of organization.
- Launched products to clients and prospects to capture cross-sell opportunities.
- Leveraged advanced tools to support internal and external customers.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Pacman (M.E)LLC
Sales Account Executive
05.2005 - 11.2006
Job overview
- Handling Sales enquiry from customers regarding labels design, width, material, die-cutter size
- Preparing quotation for customers request as per the size and quantity requirement of each label
- Preparing proforma invoices for the order of labels on the Letter of Credit
- Processing orders as per every Purchase orders received
- Preparing cost sheet for Regional Manager as per the orders for labels received
- Coordinating with customers with regards to place and time of delivery
- Experience in handling International as well as local customers as per their request
- Handling the Sales team.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Developed and managed strong and growing pipelines of prospective small business customers.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
Education
Mumbai UniversityMithibhai College Of Arts, Commerce And Science
Bachelor of Science from IN PHYSICS (ELECTRONICS
10.2002
Spearhead Training Institute
Completed Planning and Organization course for Business development
Completed Fire Fighting Course for HSE purpose
Steam Parts Training (USA, DR Facility in Olean)
Dubai Institute of Business Management, Executraining Institute
Letter of Credit & Import Export Documentation Training course
2003
St. Francis D'assisi High SchoolMumbai, India
High School Diploma
Skills
- SAP
- Sales Force
- CPQ
- Oracle
- Bid /Tender Management
- Customer Account Handling
- Sales Records Management
- Sales Targeting
Accomplishments
- Used Microsoft Excel to develop Opportunity/Sales tracking spreadsheets.
- Collaborated with team of 4 in the development of BOT Robot.
- Supervised team of 4 staff members in generating Tender Bids.
Additional Information
- DRIVING LICENSE: , Valid UAE License Valid Indian License
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Intermediate (B1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tendering and Bid Specialist
Siemens Energy
08.2014 - Current
Assistant Manager
Gates Engineering and Services FZCO
04.2011 - 07.2014
Senior Customer Service Officer
Masood John Brown LLC
12.2006 - 03.2011
Sales Account Executive
Pacman (M.E)LLC
05.2005 - 11.2006
Mumbai University
Bachelor of Science from IN PHYSICS (ELECTRONICS
Spearhead Training Institute
Completed Planning and Organization course for Business development
Completed Fire Fighting Course for HSE purpose
Steam Parts Training (USA, DR Facility in Olean)
Dubai Institute of Business Management, Executraining Institute
Letter of Credit & Import Export Documentation Training course
St. Francis D'assisi High School
High School Diploma
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