Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dante Karlo Canales

Dubai

Summary

I have over 10 years of experience in Food & Beverage, dealing with customers on a day-to-day basis, and I’m working in a dynamic and fast-paced environment.

Overview

20
20
years of professional experience

Work History

Head Waiter

Atlantis The Palm
Dubai
04.2023 - Current
  • Liaise with the Managers on a daily basis, as to requirements or changes of the daily operation eg staffing, table plans, and lay-up, menu and standards.
  • Daily liaise with chefs with regards to changes in the menu, daily availability and Allergens for the daily specials.
  • Assist in welcoming and seating of guests when required.
  • Assist and supervise members of staff in order to provide a good standard of service.
  • Demonstrate and maintain high levels of customer service.
  • Ensure that all bills have been paid. Ensure restaurant is correctly set up for each shift to the required standard.
  • To supervise all preparation and service of customer needs.
  • To co-ordinate the kitchen and the service during meal service.
  • To be fully conversant with the menu and wine list.
  • To ensure that employees carry out the daily mis en place, cleaning schedule and to maintain the operation to the highest standard.
  • To check guest's identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • To take equal responsibility for training within the department in liaison with the managers.
  • Ensure hotel rules are adhered to at all times.
  • To ensure that any maintenance faults are reported to the relevant department following Company procedures.
  • Be fully conversant with and comply with the rules of the Hotels Health & Safety Policy.
  • To attend training courses as and when required.
  • To ensure that a friendly, efficient and courteous service is provided at all times.
  • To maintain and encourage a good working relationship with your colleagues in all other departments.
  • To contribute to the building of team spirit within the department.
  • Perform responsibilities in accordance with all Company standards, policies, and procedures.
  • Establish efficient productivity through assistance from department supervisors.
  • Set tables in assigned area (or check to see that they have been set) correctly, clean, unspotted silverware; clean, china with no chips or cracks; clean, unspotted glassware.
  • Deliver exceptional service by greeting and serving customers in a timely, friendly manner.
  • Set tables in assigned area (or check to see that they have been set) correctly and uniformly using clean, pressed linen (without rips, stains, or tears); clean, unspotted silverware; clean, china with no chips or cracks; clean, unspotted glassware.
  • Deliver exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.

Waiter

Atlantis The Palm
Dubai
07.2022 - 04.2023
  • Perform responsibilities in accordance with all Company standards, policies, and procedures.
  • Establish efficient productivity through assistance from department supervisors.
  • Set tables in assigned area (or check to see that they have been set) correctly, clean, unspotted silverware; clean, china with no chips or cracks; clean, unspotted glassware.
  • Deliver exceptional service by greeting and serving customers in a timely, friendly manner.
  • Set tables in assigned area (or check to see that they have been set) correctly and uniformly using clean, pressed linen (without rips, stains, or tears); clean, unspotted silverware; clean, china with no chips or cracks; clean, unspotted glassware.
  • Deliver exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.

Attendant

Atlantis The Palm
Dubai
08.2021 - 07.2022
  • Perform responsibilities in accordance with all Company standards, policies, and procedures.
  • Establish efficient productivity through assistance from department supervisors.
  • Set tables in assigned area (or check to see that they have been set) correctly, clean, unspotted silverware; clean, china with no chips or cracks; clean, unspotted glassware.
  • Deliver exceptional service by greeting and serving customers in a timely, friendly manner.
  • Set tables in assigned area (or check to see that they have been set) correctly and uniformly using clean, pressed linen (without rips, stains, or tears); clean, unspotted silverware; clean, china with no chips or cracks; clean, unspotted glassware.
  • Deliver exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Servers are hired, I train them on a variety of subjects such as facility policies, processes for serving customers, and any other corporate initiatives.
  • As a Captain waiter I have good memories and organizational skills to keep track of food and drink orders and the preferences of frequent restaurant patrons.

Waiter

Costa Crociere (Italian flag cruise ship)
Genoa
11.2019 - 06.2020
  • Provide the perfect service experience for restaurant guests.
  • Ensure the guest feels important and welcome in the restaurant.
  • Ensure food is served at the right temperature.
  • Adhere to timing standards for products and services.
  • Look for ways to consolidate service and increase table turns.
  • Present menu, answer questions and make menu recommendations.
  • Serve customers in an accommodating manner.
  • Apply a positive suggestive sales approach to guide guests.
  • Pre-bus tables, maintain table cleanliness, bus tables, remove dirty plates.
  • Look for ways to avoid waste and limit costs.
  • Assist in keeping the restaurant clean and safe.
  • Provide responsible service of alcoholic beverages.
  • Deliver food and beverages to any table as needed.
  • Must follow all cash handling policies and procedures.
  • Report to property on time and in proper uniform.
  • Process payments of food and drink orders with the cash register.
  • Coordinate with kitchen staff to deliver accurate food orders.

Waiter

Gassan Al Hallab Restaurant and Sweets
Dubai
07.2011 - 01.2018
  • Foremost, as a captain waiter is a food and beverage server. As such I must be familiar with the menu, beverage lists and, if applicable, entertainment offerings presented by the establishment.
  • As a captain waiter, I greet customers sitting in my station, serve beverages, and inform customers of the specialties of the day.
  • Are taking their order to the kitchen, I will bring the customers' food to the table.
  • Throughout the meal, as captain waiter checks in on the diners, answering and resolving any issues that have arisen.
  • I oversee the team of waiters and waitresses who are assigned my shifts.
  • When new servers are hired, I train them on a variety of subjects such as facility policies, processes for serving customers, and any other corporate initiatives.
  • As a Captain waiter I have good memories and organizational skills to keep track of food and drink orders and the preferences of frequent restaurant patrons.
  • I maintain a neat appearance, possess excellent interpersonal skills, and easily build rapport with customers.
  • As a captain waiter work well in a team environment and lead by example.
  • Knowledge of a foreign language is helpful for communicating with restaurant patrons, kitchen workers, and waiter’s staff.
  • Prior table service experience is when required for me to seek positions at restaurants and hotels with higher service standards.

Assistant Bartender

Bistro Academy/TGI Friday’s Ermita manila
Manila
05.2010 - 10.2010
  • Prepare alcohol or non-alcohol beverages, also drink display around the bar area.
  • Interact with customers, take orders and serve snacks and drinks.
  • Assess customers’ needs and preferences and make a recommendation.
  • Restock and replenish bar inventory and supplies.
  • Stay guest focused and nurture an excellent guest experience.
  • Comply with all food and beverage regulations.

Waiter

Max’s Restaurant
Laguna
11.2009 - 04.2010
  • Check guests identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Collect payments from customers.
  • Write guests food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Take orders from patrons for food or beverages.
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Serve food and/or beverages to guests prepare and serve specialty dishes at tables as required.
  • Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
  • Present menus to guests and answer questions about menu items, making recommendations upon request.

International On Job Training

The Magic of Chongqing Hotpot
Singapore
07.2007 - 01.2008
  • Inform customers of daily specials.
  • Clean tables and/or counters after guest have finished dining.
  • Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine if needed.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Garnish and decorate dishes in preparation for serving.
  • Escort customers to their tables.

Reception / Waiter

Monte Vista Hot spring and Conference Resort
Laguna
03.2006 - 06.2007
  • Greets guests and presents them with the menu.
  • Informs guests about the special items for the day and menu changes if any.
  • Suggest food and beverages to the guest and also try to upsell.
  • Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (Micros) system.
  • Obtaining revenues, issuing receipts, accepting payments, returning the change.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Filling in for absent staff as needed.
  • Punch the order on the Micros machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
  • Communicate to the guest and provide assistance with their queries.
  • Co-ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
  • Server food and beverage to the guest as per the course of order.
  • Observes guests and ensure their satisfaction with the food and service.
  • Promptly respond to guest with any additional request.
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
  • Prepare mixed drinks for service to your customers table.
  • Properly open and pour wine at the tableside.
  • Adhere to grooming and appearance standards consistently.
  • Checking the guest for room inquiry.
  • Get the full details or Information of the guest.
  • Explain the packages for their room and details of payment.
  • Ask for their request for their amenities etc.
  • Ensuring that they have a great experience for staying on our resort.

Education

Diploma - Hotel and Restaurant Management

Laguna State Polytechnic University
Philippines
01.2006

Skills

  • Hands-on experience with a cash register and an ordering information system (eg, POS)
  • Oasys
  • Oracle - Daily Sales Report
  • Coupa
  • Attentiveness
  • Patience
  • 98 % Score in Forbes
  • Multitasking skills
  • Ability to perform well in a fast-paced environment
  • Active listening
  • Effective communication skills
  • Team spirit
  • Flexibility to work in shifts
  • Food Safety training
  • Verbal Communication
  • Excellent Customer Service
  • Teamwork
  • High Energy
  • Sell to Customer Needs
  • Professionalism
  • Physical Strength
  • Food Safety
  • Positive Attitude
  • Interpersonal Skills

References

References available upon request.

Timeline

Head Waiter

Atlantis The Palm
04.2023 - Current

Waiter

Atlantis The Palm
07.2022 - 04.2023

Attendant

Atlantis The Palm
08.2021 - 07.2022

Waiter

Costa Crociere (Italian flag cruise ship)
11.2019 - 06.2020

Waiter

Gassan Al Hallab Restaurant and Sweets
07.2011 - 01.2018

Assistant Bartender

Bistro Academy/TGI Friday’s Ermita manila
05.2010 - 10.2010

Waiter

Max’s Restaurant
11.2009 - 04.2010

International On Job Training

The Magic of Chongqing Hotpot
07.2007 - 01.2008

Reception / Waiter

Monte Vista Hot spring and Conference Resort
03.2006 - 06.2007

Diploma - Hotel and Restaurant Management

Laguna State Polytechnic University

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Dante Karlo Canales