Danushka Eroshan Fernando
DUBAI,UAE
Summary
Energetic Sales and Customer Service Representative with knack for enhancing customer satisfaction and driving sales growth. Excel in creating positive customer interactions, resolving issues promptly, and upselling products and services. Proven ability to contribute to team targets and develop lasting customer relationships.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
Work History
Sales & Technical Inspection Officer
Alpha World Wide
Dubai, United Arab Emirates
04.2016 - Current
- Enhanced organizational safety consciousness through regular staff education sessions.
- Strengthened the level of compliance across all departmental functions by implementing rigorous inspection schedules.
- Improved operational efficiency through meticulous monitoring of procedures.
- Managed documentation related to inspection activities meticulously, aiding in transparency and accountability.
- Worked closely with sales team to align inventory levels with projected sales forecasts.
- Managed product allocation to maximise sales potential.
- Maximised sales, advising customers of promotions and sales.
- Provided support during sales events; improved overall sales performance.
- Innovated unique sales techniques contributing to a more effective sales force.
- Facilitated sales performance analysis by producing detailed, accurate sales reports in Salesforce.
- Managed ticket sales, improved booking efficiency.
- Regularly liaised with sales teams to align distribution strategies with sales targets.
- Trained and mentored sales team in winning sales strategy and customer service.
- Achieved sales targets by implementing effective sales strategies.
- Recruited and mentored high-performing sales team.
- Collaborated with the sales team to achieve seamless integration of marketing and sales efforts.
- Facilitated accurate sales tracking by completing sales sheets at the end of each shift.
- Reduced sales cycle times by implementing efficient sales strategies.
- Generated sales reports and KPI updates to forecast revenue and inform future sales strategy.
- Collaborated with sales teams to ensure alignment between marketing activities and sales goals.
Senior sales officer
Al Ahsa Garage
Dubai , United Arab Emirates
11.2015 - 03.2016
- Identified new business opportunities through diligent market monitoring and trend analysis.
- Executed market research for better understanding of target demographics.
- Attended trade shows for network expansion and prospective client engagement.
- Collaborated on cross-functional initiatives, enhancing operational efficiency.
- Devised promotional plans which resulted in increased brand awareness.
- Negotiated contracts with potential clients, securing lucrative deals.
- Optimised client relationships by ensuring consistent high-quality service delivery.
- Identified new leads through data mining and telesales to meet set targets.
- Generated new leads and opportunities to maximise revenue.
- Presented sales data and insights to leadership to aid strategy development and planning.
Office assistant
BURJ KHALIFA (Main tower site office)
Dubai, United Arab Emirates
08.2008 - 10.2015
- Coordinated product launches to increase market penetration.
- Identified new business opportunities through diligent market monitoring and trend analysis.
- Collaborated on cross-functional initiatives, enhancing operational efficiency.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Expedited document processing to enhance office productivity.
- Managed travel arrangements to ease executive schedules.
- Coordinated staff schedules, ensuring smooth daily operations.
- Applied maths abilities to calculate and check financial figures.
- Spearheaded regional sales initiatives to foster business growth.
- Facilitated staff training sessions leading to improved skills amongst employees.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
Education
High School Diploma - Multi Subject
Carey Collage
Colombo, Sri Lanka 01.1991 - 08.2002
Skills
- Compliance understanding
- Customer engagement
- Quality Control Analysis
- Data collection and analysis
- Collaborative testing approaches
- Sales persistence
- Sales professional
- Advertisement sales
- Sales qualification
Languages
English
Fluent
Hindi
Advanced
Sinhala
Native
References
References available upon request.
Additional Information
Date of birth : 27th October1985
Gender : Male
Marital Status : Married
Nationality : Sri lankan
Visa Status : UAE Residence visa
Timeline
Sales & Technical Inspection Officer
Alpha World Wide
04.2016 - Current
Senior sales officer
Al Ahsa Garage
11.2015 - 03.2016
Office assistant
BURJ KHALIFA (Main tower site office)
08.2008 - 10.2015
High School Diploma - Multi Subject
Carey Collage
01.1991 - 08.2002
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