DANY BABU
IT ENGINEER
Dubai,DUBAI
Summary
Accomplished IT Specialist with extensive expertise in system and network administration, software troubleshooting, and configuration. Currently serving as IT Support Engineer at AL ADRAK CONTRACTING COMPANY, providing support across Oman, UAE, Saudi Arabia, and India. Proficient in user account management, server maintenance, backups, desktop/laptop customization, and managing both onsite and remote vendor support. ional robust systems engineering skills, skilled in diagnosing complex issues, optimizing system performance, and delivering exceptional customer support. Demonstrated ability to collaborate effectively within teams, adapt to changing requirements, and excel in software maintenance. Aspiring to secure a challenging position to utilize expertise, drive organizational growth and achieve success. Commended for dependability, a results-oriented mindset, and unwavering dedication to excellence.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Information Technology Support Engineer
Al adrak trading and contracting LLC
11.2023 - Current
- Firewall Management
- Server Administration
- Ticketing systems(Zoho Assist.)
- Virtualization and remote access(Citrix,Accops etc.)
- ERP Support(Axpert,Xpedeon)
- Google workspace
- Endpoint security systems(ESET and SentinelOne)
- Server Management
- CCTV & Bio-metric system Management
- IT Procurement
- Support Technical Team for Project-Related Requirements
- Upgrade & Implement New Security Standards
- IP Phone management(Avaya)
- Cost Savings Achieved: Saved company 20% on IT purchases by negotiating vendor contracts and optimizing orders.
Network Administrator
ABUSAEED TRADING CO LLC
03.2019 - 11.2023
- Windows Server 2008 R2/201 AD, DNS, DHCP, Group Policy
- SAP Business ONE support
- User administration, including user and group account requirements
- Fortinet Firewall and Router support
- Bio-metric Devices and CCTV management
- Installation & Configuration of Operating Systems, Printers, routers etc
- Troubleshoot miscellaneous IT Operations issues
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Downtime Reduction: Reduced IT downtime by 25% through strategic firewall management and proactive troubleshooting practices.
- Network Optimization: Improved network speed by 30% by optimizing server configuration and implementing new security standards.
- User Satisfaction: Enhanced user satisfaction by 35% with quick resolution of technical issues and comprehensive ERP support.
Network Administrator
Polypower Trading LLC
08.2017 - 03.2019
- Servers: 2008R2
- Clients: windows 7,8,10
- Creating and managing user accounts and Profiles and giving permissions to the users in Active Directory
- Managing user accounts, permissions, email, and anti-virus, antispam
- Maintain server, upgrade and system backups
- Recommend software and hardware solutions comprising of upgrades and new acquisitions
- Install software, maintain and introduce training as needed
- Maintain and secure passwords, file system security and data integrity for desktop environment
- Maintain and update documentation of procedures and configurations
- Manage entire purchase of inventory related to hardware, software and other IT supplies
- Develop and maintain vendor relations
Customer Support Engineer
Techversant
11.2016 - 05.2017
- Creating and managing user accounts in Firewall.
- Installing and configuring computer systems.
- Diagnosing and solving hardware/software faults.
- Analyzing call logs to spot trends and underlying issues.
Install and configure peripheral devices,Pc's and software as required. - Setup and installed hardware, software, patches, printers, and operating systems
- Recorded and updated database containing hardware configuration information.
- MS outlook configuration, Outlook backup & restoring and troubleshooting.
- Directed budgeting studies on current and proposed IT spending plans,determining maximally impactful business enhancements and minimizing wasteful
spending. - Configured networks for smooth, reliable operation to meet business processes and
objectives. - Performed day-to-day LAN and WAN administration, maintenance and support.
Customer Support Engineer(LAN, Security & AD)
HCL Services Ltd
08.2014 - 12.2015
- Supported over 400 users across multiple RBI departments by managing, updating, and monitoring IT user accounts to ensure seamless access and security.
- Led successful LAN and server room renovation projects.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintain standard practices and policies for corporate LAN/WAN environment.
- Managing of storage area network & application servers.
Configure, troubleshot and resolved network access issues with CISCO switches and routers. - Document network problems and resolutions.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
IT Support Administrator
Madathil Regency Hotel
05.2013 - 08.2014
- CCTV Monitoring, Maintenance & Data Processing, Server & client Handling
- Administrating the user's laptop and Desktop
- MS outlook configuration, Outlook backup & restore and troubleshooting
- Solving Problems Using Team viewer
Education
Bachelor of Science - BS - Information Technology
Jaipur National University
06.2024 - 06.2027
B.tec - Computer Science
College of Engineering Perumon
INDIA 01.2010 - 01.2013
Diploma - Computer Hardware And Maintenance
G.P.T.C Ezhukone
01.2007 - 01.2010
Skills
Windows Server administration
Accomplishments
- Reduced IT downtime by 25% through strategic firewall management and proactive troubleshooting practices.
- Improved network speed by 30% by optimizing server configuration and implementing new security standards.
Certification
CCNA
Timeline
Bachelor of Science - BS - Information Technology
Jaipur National University
06.2024 - 06.2027
Information Technology Support Engineer
Al adrak trading and contracting LLC
11.2023 - Current
Network Administrator
ABUSAEED TRADING CO LLC
03.2019 - 11.2023
Network Administrator
Polypower Trading LLC
08.2017 - 03.2019
Customer Support Engineer
Techversant
11.2016 - 05.2017
Customer Support Engineer(LAN, Security & AD)
HCL Services Ltd
08.2014 - 12.2015
IT Support Administrator
Madathil Regency Hotel
05.2013 - 08.2014
B.tec - Computer Science
College of Engineering Perumon
01.2010 - 01.2013
Diploma - Computer Hardware And Maintenance
G.P.T.C Ezhukone
01.2007 - 01.2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balanceFlexible work hoursQuote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Elementary (A2)
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