Dany Rahmeh
Dubai, Jumeirah Village Circle,UAE
Summary
Highly organized and client-focused professional with diverse experience. Hardworking and passionate job seeker, proven track record in administrative support, front desk operations, sales management, and guest relations management. Strong communication skills, exceptional customer service, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Guest Relations Supervisor
Roxana Aesthetics Clinic
Dubai, Jumeirah, UAE
04.2024 - Current
- Manage the reception area, handle leads, in-house clients, mails, calls, and bookings while ensuring personalized, high-quality experiences.
- Monitor appointment bookings, confirmations, and follow-ups using clinic management software.
- Supervise and train front desk and guest relations team to ensure premium customer service.
- Resolve client concerns and complaints professionally and promptly.
- Coordinate with doctors, nurses, and other departments to streamline client flow.
- Recognized as “Employee of the Month” for outstanding client service, leadership, and achieving the highest lead-to-client conversion rate.
Sales Manager
Rox Gas
Jounieh, Lebanon
01.2020 - 07.2023
- Achieving growth and hitting sales targets by successfully managing the sales team.
- Providing leadership to the sales team.
- Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence.
- Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs.
Front Desk Receptionist
Raw Fitness Gym
Jounieh, Lebanon
04.2017 - 12.2019
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
- Answering screening and forwarding incoming phone calls.
- Listening carefully to members to properly handle requests and introduce them to the appropriate staff member to meet their concerns.
- Promoting add-on services, including monthly memberships and personal training.
Administrative Assistant
Germanos Law Firm
Jounieh, Lebanon
07.2015 - 03.2017
- Assisting lawyers and paralegals in administrative tasks.
- Preparing legal documents.
- Filing and maintaining legal documents.
- Answering calls and scheduling appointments.
- Creating client files from initial telephone consultations.
Education
Diploma - Professional Makeup Artist
Milo Technical Institute
01.2018 - 01.2020
Skills
- Customer Service
- Problem-Solving Skills
- Communication Skills
- Time Management Skills
- Organizational Skills
- Creativity Skills
Languages
Arabic
Native
French
Fluent
English
Fluent
Affiliations
- Cooking
- Writing
- Drawing
Timeline
Guest Relations Supervisor
Roxana Aesthetics Clinic
04.2024 - Current
Sales Manager
Rox Gas
01.2020 - 07.2023
Diploma - Professional Makeup Artist
Milo Technical Institute
01.2018 - 01.2020
Front Desk Receptionist
Raw Fitness Gym
04.2017 - 12.2019
Administrative Assistant
Germanos Law Firm
07.2015 - 03.2017
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