DAPHINE MUWANGA
Dubai
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
3
3
years of professional experience
Work History
BRAND REPRESENTATIVE
BRANDS FOR LESS, CITY CENTER MALL.
02.2023 - 11.2024
- Greeted/interacted with customers to ensure that they have a welcoming experience.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Accurately processed transactions at the cash register.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Supported store management in planning and executing seasonal promotions and sales events.
SALES REPRESENTATIVE
AMERICAN EAGLE.
01.2022 - 01.2023
- Provided expert guidance on product features and benefits during client consultations, leading to informed purchasing decisions.
- Conducted inventory management tasks, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained and updated visual and presentation standards throughout the store.
- Demonstrated adaptability by quickly learning new product information and incorporating it into sales pitches.
- Kept managers well informed of customer merchandise and business flow issues.
- Participated in regular training sessions to stay current on company policies, promotions, and industry trends.
- Enhanced overall customer experience with personalized recommendations based on individual preferences and needs.
- Audited sales floor for size availability, ensuring that the assigned zones are well standardized and merchandise neatly placed for easy shopping by filling the store efficiently.
Education
DIPLOMA OF EDUCATION
MUTEESA 1 ROYAL UNIVERSITY
Kampala, UGANDA.Skills
Customer prioritization
Excellent communication
Teamwork and collaboration
Inventory control
Time management
Multi-tasking strength
Customer relationship building
Goal oriented
Outgoing personality
Cash handling accuracy
References
References available upon request
Timeline
BRAND REPRESENTATIVE
BRANDS FOR LESS, CITY CENTER MALL.
02.2023 - 11.2024
SALES REPRESENTATIVE
AMERICAN EAGLE.
01.2022 - 01.2023
DIPLOMA OF EDUCATION
MUTEESA 1 ROYAL UNIVERSITY
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