Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Daria ABRAMOVA

Summary

Motivated and internationally experienced professional seeking opportunities under then Young Professional Program. With background in hospitality across Switzerland, USA and UAE, I have worked in diverse cultural environments, developing strong adaptability, customer service and problem-solving skills. Passionate about professional growth, I am eager to contribute my expertise while expanding my knowledge and experience in a dynamic work setting

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

Front Desk Agent

Emirates Palace MandarinOriental
Abu Dhabi, UAE
2024.02 - Current
  • Trained new hires improving team efficiency at Reception
  • Provided exceptional service in the exclusive Club Lounge, handling both F&B and reception duties for VIP guests
  • Assisted Palace and Wings Butlers in delivering personalized, luxury service to high-profile guests
  • Currently focused on Guest Relations, ensuring VIP arrivals are handled with care and offering bespoke amenities for seamless experience

Front Office Intern

Emirates Palace Mandarin Oriental
Abu Dhabi, UAE
2023.08 - 2024.02

Company Overview: 390 rooms, Abu Dhabi, UAE

  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Worked flexible hours, covering nights, weekends and public holidays.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Delivered exceptional service for increased customer loyalty.

Guest Experience Expert

Marriott Gaylord Opryland Resort & Convention Center
Nashville, USA
2022.01 - 2023.01

Company Overview: 2 888 rooms, Nashville, TN, USA

  • Management training (assisting agents and guests, supervisory level responsibilities)
  • Front Desk Daily Tasks
  • Night Audit
  • Concierge
  • Hotel call center
  • Rooms control

F&B Service Trainee

Crowne Plaza Zürich
Zürich, Switzerland
2020.02 - 2020.08

Company Overview: 365 rooms, Zürich, Switzerland

  • A la carte Service
  • Room Service
  • Banquet Service
  • Worked with credit cards, cash, bookkeeping
  • (365 rooms), Zürich, Switzerland

Education

Bachelor of Arts - Hotel and Hospitality Management

B.H.M.S. Business & Hotel Management School
Luzern
2019.08 - 2024.02

Bachelor of Arts - Hotel and Hospitality Management

Robert Gordon University
Aberdeen, Scotland
2023.08 - 2024.02

Skills

  • Concierge services
  • Room allocation efficiency
  • Cash handling
  • Property management systems
  • Proactive approach

    Technical Knowledge:

  • MARSHA
  • Opera
  • Empower
  • Accesso
  • HotSOS

Languages

English
Fluent
Russian
Native
German
Intermediate

Timeline

Front Desk Agent

Emirates Palace MandarinOriental
2024.02 - Current

Front Office Intern

Emirates Palace Mandarin Oriental
2023.08 - 2024.02

Bachelor of Arts - Hotel and Hospitality Management

Robert Gordon University
2023.08 - 2024.02

Guest Experience Expert

Marriott Gaylord Opryland Resort & Convention Center
2022.01 - 2023.01

F&B Service Trainee

Crowne Plaza Zürich
2020.02 - 2020.08

Bachelor of Arts - Hotel and Hospitality Management

B.H.M.S. Business & Hotel Management School
2019.08 - 2024.02
Daria ABRAMOVA