Daria ABRAMOVA
Summary
Motivated and internationally experienced professional seeking opportunities under then Young Professional Program. With background in hospitality across Switzerland, USA and UAE, I have worked in diverse cultural environments, developing strong adaptability, customer service and problem-solving skills. Passionate about professional growth, I am eager to contribute my expertise while expanding my knowledge and experience in a dynamic work setting
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Front Desk Agent
Emirates Palace MandarinOriental
Abu Dhabi, UAE
02.2024 - Current
- Trained new hires improving team efficiency at Reception
- Provided exceptional service in the exclusive Club Lounge, handling both F&B and reception duties for VIP guests
- Assisted Palace and Wings Butlers in delivering personalized, luxury service to high-profile guests
- Currently focused on Guest Relations, ensuring VIP arrivals are handled with care and offering bespoke amenities for seamless experience
Front Office Intern
Emirates Palace Mandarin Oriental
Abu Dhabi, UAE
08.2023 - 02.2024
Company Overview: 390 rooms, Abu Dhabi, UAE
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and public holidays.
- Completed duties to deliver on targets with accuracy and efficiency.
- Delivered exceptional service for increased customer loyalty.
Guest Experience Expert
Marriott Gaylord Opryland Resort & Convention Center
Nashville, USA
01.2022 - 01.2023
Company Overview: 2 888 rooms, Nashville, TN, USA
- Management training (assisting agents and guests, supervisory level responsibilities)
- Front Desk Daily Tasks
- Night Audit
- Concierge
- Hotel call center
- Rooms control
F&B Service Trainee
Crowne Plaza Zürich
Zürich, Switzerland
02.2020 - 08.2020
Company Overview: 365 rooms, Zürich, Switzerland
- A la carte Service
- Room Service
- Banquet Service
- Worked with credit cards, cash, bookkeeping
- (365 rooms), Zürich, Switzerland
Education
Bachelor of Arts - Hotel and Hospitality Management
B.H.M.S. Business & Hotel Management School
Luzern 08.2019 - 02.2024
Bachelor of Arts - Hotel and Hospitality Management
Robert Gordon University
Aberdeen, Scotland 08.2023 - 02.2024
Skills
- Concierge services
- Room allocation efficiency
- Cash handling
- Property management systems
- Proactive approach
- MARSHA
- Opera
- Empower
- Accesso
- HotSOS
Technical Knowledge:
Languages
English
Fluent
Russian
Native
German
Intermediate
Timeline
Front Desk Agent
Emirates Palace MandarinOriental
02.2024 - Current
Front Office Intern
Emirates Palace Mandarin Oriental
08.2023 - 02.2024
Bachelor of Arts - Hotel and Hospitality Management
Robert Gordon University
08.2023 - 02.2024
Guest Experience Expert
Marriott Gaylord Opryland Resort & Convention Center
01.2022 - 01.2023
F&B Service Trainee
Crowne Plaza Zürich
02.2020 - 08.2020
Bachelor of Arts - Hotel and Hospitality Management
B.H.M.S. Business & Hotel Management School
08.2019 - 02.2024
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