Professional of supply chain in international corporations with over 7 years of successful experience in SAP and Customer Service. Currently showing performance excellence and contributions to success in FMCG industry. Strengths in Excel, Business Analitics, Finance and reports preparation.
· Supported new region growth from 1-3 containers shipments up to 40 containers monthly;
· New distributors addition in network of the company (up to 15 new companies added according to corporate policies);
· More than 100 new SKU created and registered for markets: Middle East, Russia and others (full new product development: Artwork and new SKU creation, Dubai Municipality registration, EQM, EAC Certification, etc.);
· Successfully handled SAP transition project in new production SAP system;
· Developed SSR, OTIF, Backlog, Expenses, different kind of trackers reports for management, finance and market sales team;
· Ocean freight shipments organization in 15+ countries assigned for Middle East office: UAE, KSA, Bahrain, Oman, Kuwait, Yemen, Israel, Egypt, Algeria, Turkey, Iraq, Pakistan, Ukraine, Armenia, Russia;
· Additional regions shipments support for key customers: USA, Australia, UK.
· Responded to customer needs through competent customer service and prompt problem-solving;
· Prepared documents and requests for Department of Economic Development (DED) and Free Zones administrations regarding registration of new companies, renewal of licenses and similar tasks;
· Improved financial reports preparation;
· Prepared more over 100 main templates of commercial proposals for company clients;
· Participated in business meetings with new customers to advise on best solution.
· Successfully coordinated selling workflow in 100 authorized technical service centers in Russian Federation. As a result, adjusted the delivery time of spare parts and reduced the cost of warranty finish goods replacement;
· Implemented a reporting methodology for the head of the spare parts department;
· As a result of the demonstrated professionalism, Russian key account DIY customer Leroy Merlin was transferred under control (100 stores throughout Russia, sales worth about $ 250,000 a week, hundreds warranty claims, electronic document flow). In the 4th quarter 2018 reduced Leroy Merlin’s fines by 31000$.
· Financial model construction for loan projects, risk evaluation and minimization, loan portfolio’s defaults and surplus;
· Enterprise management reports preparation: cash flow, PnL, balance sheet. Budgeting and financial planning, weekly and monthly plan/fact analysis, receivables control;
· Improved the system of internal reporting: from three days to daily reporting;
· Reduced 30% in operating overheads.
· Daily maintained 25-30 active open sales orders (local oil producing and refining customers, construction customers);
· Provided Internal and External Audit Support;
· Developed reports for sales management of the company – sales volume, planning shipments volume;
· Controlled stock of key products in corporate warehouse by FIFO method;
· During work in Pentair the process of work with logistic department has been improved, and the timeframe for order fulfilment was reduced by 50%;
· Successfully developed a new system of complaint recording, which improved the quality of service and increased business reputation of the company.
· Improved the system of solutions to contradictions between incoming stock and accompanying documentation;
· Supported the company warehouse, improved the processes of communication and stock correctness;
· Implemented the analysis of prices for component materials;
· Supported project of company ERP system transition in SAP.
SAP