Summary
Overview
Work History
Education
Skills
Timeline
Generic
Daria Vorobeva

Daria Vorobeva

Supply Chain / Customer Service Executive
Dubai,UAE

Summary

Professional of supply chain in international corporations with over 7 years of successful experience in SAP and Customer Service. Currently showing performance excellence and contributions to success in FMCG industry. Strengths in Excel, Business Analitics, Finance and reports preparation.

Overview

2
2
Languages
5
5
years of post-secondary education
9
9
years of professional experience

Work History

Business Support Executive (Supply Chain)

Dole Packaged Foods
Dubai, UAE
05.2020 - Current

· Supported new region growth from 1-3 containers shipments up to 40 containers monthly;

· New distributors addition in network of the company (up to 15 new companies added according to corporate policies);

· More than 100 new SKU created and registered for markets: Middle East, Russia and others (full new product development: Artwork and new SKU creation, Dubai Municipality registration, EQM, EAC Certification, etc.);

· Successfully handled SAP transition project in new production SAP system;

· Developed SSR, OTIF, Backlog, Expenses, different kind of trackers reports for management, finance and market sales team;

· Ocean freight shipments organization in 15+ countries assigned for Middle East office: UAE, KSA, Bahrain, Oman, Kuwait, Yemen, Israel, Egypt, Algeria, Turkey, Iraq, Pakistan, Ukraine, Armenia, Russia;

· Additional regions shipments support for key customers: USA, Australia, UK.

Customer Service Specialist

SORP Management Consulting
Dubai, UAE
05.2019 - 04.2020

· Responded to customer needs through competent customer service and prompt problem-solving;

· Prepared documents and requests for Department of Economic Development (DED) and Free Zones administrations regarding registration of new companies, renewal of licenses and similar tasks;

· Improved financial reports preparation;

· Prepared more over 100 main templates of commercial proposals for company clients;

· Participated in business meetings with new customers to advise on best solution.

Customer Service Specialist (Supply Chain)

Stanley Black and Decker
Moscow, Russia
10.2018 - 02.2019

· Successfully coordinated selling workflow in 100 authorized technical service centers in Russian Federation. As a result, adjusted the delivery time of spare parts and reduced the cost of warranty finish goods replacement;

· Implemented a reporting methodology for the head of the spare parts department;

· As a result of the demonstrated professionalism, Russian key account DIY customer Leroy Merlin was transferred under control (100 stores throughout Russia, sales worth about $ 250,000 a week, hundreds warranty claims, electronic document flow). In the 4th quarter 2018 reduced Leroy Merlin’s fines by 31000$.

Financial Analyst

Financial service companies
Moscow, Russia
10.2017 - 08.2018

· Financial model construction for loan projects, risk evaluation and minimization, loan portfolio’s defaults and surplus;

· Enterprise management reports preparation: cash flow, PnL, balance sheet. Budgeting and financial planning, weekly and monthly plan/fact analysis, receivables control;

· Improved the system of internal reporting: from three days to daily reporting;

· Reduced 30% in operating overheads.

Customer Service Specialist (Supply Chain)

Pentair
Moscow, Russia
02.2015 - 10.2017

· Daily maintained 25-30 active open sales orders (local oil producing and refining customers, construction customers);

· Provided Internal and External Audit Support;

· Developed reports for sales management of the company – sales volume, planning shipments volume;

· Controlled stock of key products in corporate warehouse by FIFO method;

· During work in Pentair the process of work with logistic department has been improved, and the timeframe for order fulfilment was reduced by 50%;

· Successfully developed a new system of complaint recording, which improved the quality of service and increased business reputation of the company.

Specialist of Planning Delivery

Russian Spirit Group
Moscow, Russia
06.2012 - 02.2015

· Improved the system of solutions to contradictions between incoming stock and accompanying documentation;

· Supported the company warehouse, improved the processes of communication and stock correctness;

· Implemented the analysis of prices for component materials;

· Supported project of company ERP system transition in SAP.

Education

Bachelor of Science - Finance And Banking

Russian State Trade And Economics University
Moscow, Russia
09.2008 - 06.2013

Skills

    SAP

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Timeline

Business Support Executive (Supply Chain)

Dole Packaged Foods
05.2020 - Current

Customer Service Specialist

SORP Management Consulting
05.2019 - 04.2020

Customer Service Specialist (Supply Chain)

Stanley Black and Decker
10.2018 - 02.2019

Financial Analyst

Financial service companies
10.2017 - 08.2018

Customer Service Specialist (Supply Chain)

Pentair
02.2015 - 10.2017

Specialist of Planning Delivery

Russian Spirit Group
06.2012 - 02.2015

Bachelor of Science - Finance And Banking

Russian State Trade And Economics University
09.2008 - 06.2013
Daria VorobevaSupply Chain / Customer Service Executive