Darija Fjodorova
Student
Glasgow
Summary
Third year Fashion Marketing & Retailing student with a very ambitious and purposeful personality, who has communication and creative skills, as well as hard-working and responsible character, currently looking for a remote job, preferably in the Fashion environment.
My main skills for remote work are adaptability, self-motivation and collaboration, because I know that with them, I can identify and solve the problem for customer success.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
Work History
Food & Beverage assistant
Hilton Hotel
Glasgow
10.2021 - 09.2022
- Greeted customers at counter to fulfill requests and answer questions
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Assisted with catering duties at banquets, buffets and events
- Served and prepared food
- Kept buffets fully stocked with fresh dishes
- Created a warm and welcoming environment for our guests
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Served up to 600 guests
- Hosted and served guests for the 2021 United Nations Climate Change Conference
- Received many positive comments and ratings on rating websites
Seller
DEPO DIY SIA
Daugavpils
04.2021 - 08.2021
- Packed, labeled and shipped products to customers, providing accurate delivery timelines
- Presented, promoted and sold products/services
- Established, developed and maintained positive business and customer relationships
- Answered customer questions efficiently
- Maintained appearance of the department, as well as stock and inventory
- Resolved customer complaints by investigating problems, developing solutions, preparing
- Worked independently with minimal supervision.
- Served over 100 clients in a single shift during a sales drive, with 80% of them becoming actual customers
- By suggesting daily micro audits to ensure product availability and positioning, shelf audit time was reduced by 20%
- Inventory was rearranged at the store, increasing the effectiveness of the system
English Language Tutor for Beginners
Self-Employed
Daugavpils
02.2021 - 08.2021
- Carried out day-to-day duties accurately and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Assisted students with homework, projects, test preparation, papers, research and other academic tasks
- Provided English language learning services mainly
- Helped with other subjects as well
- Worked with students to help them understand key concepts, especially those learned in the classroom
- Created a professional and welcoming environment by modeling respect for students’ diverse cultures, language skills, and experiences
- Used Microsoft Word and other software tools to create documents and other communications.
- Helped the students to achieve the set results
- Assisted in obtaining the desired grades
- Took up to 4 students a day
Data Entry Operator/Live dealer
Amber Studios
Daugavpils
07.2020 - 09.2020
- Completed data entry tasks with accuracy and efficiency
- Technically supported customers with gaming platforms
- Experienced in iGaming and live dealer games
- Provided and operated B2B live dealer games (live casino platforms) and B2C iGaming
- Monitored game pace and play while maintaining a positive and fun environment for patrons
- Played a major role in keeping the gambling environment safe by reporting suspicious activity or individuals to security personnel
- Served 80+ players per shift
- Received a lot of positive comments providing one-of-a-kind gaming experience for a customer
Manager Assistant
Daugavpils City Council
Daugavpils
06.2018 - 08.2019
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Handled customer complaints following company policies and procedures
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Offered office-wide Microsoft Office software support and training, including troubleshooting issues and optimizing usage
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Maintained a safe and clean work environment
- Working in the City Council, participated in projects to improve the city
- Was engaged in the daily organization of documents and obligations, which contributed to the saved time
Education
Bachelor of Arts - Fashion Marketing & Retailing
Heriot-Watt University
Edinburgh (SBC Campus), UK 09.2020 - Current
High School Diploma -
Daugavpils Technologies Secondary School-Lyceum
Daugavpils, Latvia 09.2008 - 05.2020
Skills
Experienced user of Microsoft office: Word, Access, Excel and PowerPoint
Timeline
Food & Beverage assistant
Hilton Hotel
10.2021 - 09.2022
Seller
DEPO DIY SIA
04.2021 - 08.2021
English Language Tutor for Beginners
Self-Employed
02.2021 - 08.2021
Bachelor of Arts - Fashion Marketing & Retailing
Heriot-Watt University
09.2020 - Current
Data Entry Operator/Live dealer
Amber Studios
07.2020 - 09.2020
Manager Assistant
Daugavpils City Council
06.2018 - 08.2019
High School Diploma -
Daugavpils Technologies Secondary School-Lyceum
09.2008 - 05.2020
Travel
Lived in Latvia, United Kingdom and UAE and travelled to Finland, Sweden, Estonia, Lithuania, Poland, Slovakia, Netherlands, Bulgaria and Spain.
Travel
Lived in Latvia, United Kingdom and UAE and travelled to Finland, Sweden, Estonia, Lithuania, Poland, Slovakia, Netherlands, Bulgaria and Spain.
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