Summary
Overview
Work History
Education
Skills
Timeline
Generic
Darlene Mae Wong

Darlene Mae Wong

dubai

Summary

Well Experienced in A Hotel Industry Major in Customer Service and Hospitality. I'm very hardworking and Passionate when it comes to work. I have goals and plans as always and I assess myself and make sure that I contribute to the company. I believe it's not all about the money when it comes to work, it's all about how you will love and enjoy it. Productive - This is what I want in a day to be productive to learn and to be noticed as a good employee. Dedicated - I'm a very dedicated person. I love challenges, I love to learn and mingle, share my opinions and ideas, and help others to have a good team. Positive - I want to be positive all the time. The more you attract positiveness, the more it will reflect in your work, especially customers. They will feel your energy and feel welcomed. Can work under pressure - Complaints and bad days happen, but you just need to deal with it as a normal thing. Customer is always right. Be apologetic, listen, and make up to it. Fast learner - I love to explore and learn new things. I enjoy being busy. Multitasking is the great part of it.

Overview

11
11
years of professional experience

Work History

General Office Assistant

Diverse Performing Arts School
09.2020 - Current

• Answer and direct phone calls with a polite and welcoming tone

• Provide information by answering questions and requests regarding classes and general enquiries

• Cover the reception desk when required • Provide general support to visitors and checking in trial class students if required

• Provide admin support to the Events team and accounts department

• Handling communications with clients and vendors via phone, email or in person

• Produce and distribute correspondence emails, letters and forms sending proposal ,presentation and quotation as and when required .

• Perform basic office tasks such as filing, data entry and basic database maintenance

• Handle multiple projects

• Contribute to team effort by accomplishing related results as needed


Accounts Assistant

09.2020 - Current
  • Handling Payments

Receptionist

09.2020 - Current
  • Answering calls & Inquiry

Clerical Work

09.2020 - Current

Encoding

09.2020 - Current

Assisting Teachers and Parents

09.2020 - Current

Front desk Receptionist

Abidos Hotel Apartment
09.2017 - 09.2020

Telephone Operator

09.2017 - 09.2020
  • Answering calls Inquiry

Reservation

09.2017 - 09.2020
  • Making a Booking encoding at the system

Check in-Check out

09.2017 - 09.2020

Cashiering

09.2017 - 09.2020

Handling Complaints

09.2017 - 09.2020

Cross-checking

09.2017 - 09.2020

CID/DTCM knowledgeable

09.2017 - 09.2020

Reporting to Manager

09.2017 - 09.2020

Front Desk /Receptionist/Reservation

Cove Resort Koror Palau
06.2016 - 06.2017

Agylisis System

06.2016 - 06.2017

Check-in Check out

06.2016 - 06.2017

Cashiering

06.2016 - 06.2017

Answering calls

06.2016 - 06.2017

Entering Reservation

06.2016 - 06.2017

Reporting to the Management

06.2016 - 06.2017

Solving Complaints

06.2016 - 06.2017

Arranging Transportation

06.2016 - 06.2017

Front Desk Agent

Wild orchid Marine Resort
10.2015 - 06.2016

Attending Guest Needs

10.2015 - 06.2016

Answering call's and Inquiry

10.2015 - 06.2016

Upselling the room

10.2015 - 06.2016

Check-in And Check out

10.2015 - 06.2016

Handling Complaints

10.2015 - 06.2016

Arranging Bills

10.2015 - 06.2016

Cashier

10.2015 - 06.2016

Housekeeping Assistant Supervisor

Devera Hotel
08.2013 - 08.2015

Monitoring Cleanliness

08.2013 - 08.2015

Checking and Reporting

08.2013 - 08.2015

Linen Inventory

08.2013 - 08.2015

Checking Amenities Facilities and Linen

08.2013 - 08.2015

Releasing Rooms

08.2013 - 08.2015

Hostess Receptionist

Huat Chan Restaurant
12.2012 - 01.2013

Education

Associate in Tourism Management - Major in Customer Service and Hospitality Industry (HOTEL and TOURISM)

Phillipine Womens University
01.2011

Skills

  • Problem resolution
  • Coordinating training
  • Multi-tasking and Fast learner
  • Cashiering
  • Creative

Timeline

General Office Assistant

Diverse Performing Arts School
09.2020 - Current

Accounts Assistant

09.2020 - Current

Receptionist

09.2020 - Current

Clerical Work

09.2020 - Current

Encoding

09.2020 - Current

Assisting Teachers and Parents

09.2020 - Current

Front desk Receptionist

Abidos Hotel Apartment
09.2017 - 09.2020

Telephone Operator

09.2017 - 09.2020

Reservation

09.2017 - 09.2020

Check in-Check out

09.2017 - 09.2020

Cashiering

09.2017 - 09.2020

Handling Complaints

09.2017 - 09.2020

Cross-checking

09.2017 - 09.2020

CID/DTCM knowledgeable

09.2017 - 09.2020

Reporting to Manager

09.2017 - 09.2020

Front Desk /Receptionist/Reservation

Cove Resort Koror Palau
06.2016 - 06.2017

Agylisis System

06.2016 - 06.2017

Check-in Check out

06.2016 - 06.2017

Cashiering

06.2016 - 06.2017

Answering calls

06.2016 - 06.2017

Entering Reservation

06.2016 - 06.2017

Reporting to the Management

06.2016 - 06.2017

Solving Complaints

06.2016 - 06.2017

Arranging Transportation

06.2016 - 06.2017

Front Desk Agent

Wild orchid Marine Resort
10.2015 - 06.2016

Attending Guest Needs

10.2015 - 06.2016

Answering call's and Inquiry

10.2015 - 06.2016

Upselling the room

10.2015 - 06.2016

Check-in And Check out

10.2015 - 06.2016

Handling Complaints

10.2015 - 06.2016

Arranging Bills

10.2015 - 06.2016

Cashier

10.2015 - 06.2016

Housekeeping Assistant Supervisor

Devera Hotel
08.2013 - 08.2015

Monitoring Cleanliness

08.2013 - 08.2015

Checking and Reporting

08.2013 - 08.2015

Linen Inventory

08.2013 - 08.2015

Checking Amenities Facilities and Linen

08.2013 - 08.2015

Releasing Rooms

08.2013 - 08.2015

Hostess Receptionist

Huat Chan Restaurant
12.2012 - 01.2013

Associate in Tourism Management - Major in Customer Service and Hospitality Industry (HOTEL and TOURISM)

Phillipine Womens University
Darlene Mae Wong