DARLENE MARIE ASILO

Audio Class Instruction: Delivered personalized, one-on-one audio-based lessons, focusing on enhancing students' speaking, listening, and pronunciation skills. Employed dynamic teaching techniques to foster fluency and confidence in English communication.

Curriculum Design & Adaptation: Customized lesson plans to suit the unique needs of South Korean students, emphasizing practical and conversational English for real-life application. Ensured each lesson was relevant and aligned with students' specific language goals.

Student Engagement & Support: Provided consistent feedback and encouragement to support student growth, keeping them motivated and engaged. Built a strong rapport with students, helping them overcome challenges and stay focused on achieving their English language goals.

Progress Monitoring & Optimization: Actively tracked student progress and adjusted teaching methods to ensure continuous improvement. Employed adaptive strategies to address individual learning styles and maximize educational outcomes.

Technology Expertise & Interactive Teaching: Utilized Langdy’s platform and cutting-edge audio tools to deliver seamless and engaging virtual lessons. Leveraged technology to enhance student participation and create a dynamic learning environment.

Host of Langdy Town: Led Langdy Town, an interactive, immersive activity designed to engage students in practical English conversation through fun and dynamic group activities. Created a lively, collaborative space for students to practice real-world English in a supportive and interactive setting.

Customer Service & Phone Support: Delivered exceptional customer service by efficiently managing phone inquiries, resolving client concerns, and addressing issues with prompt and effective solutions. Utilized CRM tools like Zendesk and Salesforce to track and manage customer interactions for seamless service delivery.

Email Management & Communication: Expertly handled client email correspondence using Gmail and Outlook, ensuring timely responses and maintaining organized inboxes with tools like Trello and Asana for task tracking. Delivered clear, professional communication to enhance customer satisfaction and business relationships.

Data Entry & Document Preparation: Accurately entered and managed data across various platforms such as Google Sheets, Excel, and Salesforce to maintain organized client records. Prepared documents, reports, and presentations using Google Docs, Microsoft Office Suite, and Canva, ensuring clear and professional deliverables.

Administrative Support: Provided comprehensive administrative assistance to clients, including scheduling meetings with Google Calendar, conducting online research using tools like Google Scholar and Evernote, and performing general administrative tasks. Streamlined business operations by using tools like Zapier for automation and task management.

Project Management & Coordination: Efficiently coordinated multiple tasks and deadlines for clients using Trello, Asana, and Monday.com to ensure timely project completion. Monitored project timelines, communicated progress updates, and ensured that projects met specifications and client expectations.

Lesson Planning & Instruction: Crafted tailored English lessons for adult Japanese students, focusing on conversational skills, grammar, and business English. Developed customized learning plans to meet individual needs, ensuring impactful and practical language acquisition.

Student Engagement & Motivation: Fostered an interactive and dynamic learning environment, utilizing engaging activities and real-life scenarios to encourage active participation and enhance student confidence in speaking English.

Progress Tracking & Feedback: Regularly assessed student progress and provided personalized, constructive feedback to ensure continuous improvement. Developed strategies to address challenges and celebrate milestones, motivating students to achieve their language goals.

Cultural Sensitivity & Adaptation: Expertly adapted teaching methods to align with Japanese students' learning preferences and cultural norms, promoting a comfortable and effective learning atmosphere that resonated with each student.

Customer Service & Retention: Maintained high levels of student satisfaction by delivering exceptional lessons and providing ongoing support. Cultivated strong, positive relationships, ensuring high retention rates and repeat lessons.

Technology Proficiency & Online Teaching: Utilized RareJob’s online platform to deliver seamless virtual lessons, incorporating multimedia tools to enhance the learning experience. Ensured technical proficiency to create a smooth, engaging virtual classroom experience.

• Independent Operations & Leadership: Successfully managed all HR, administrative, financial, and operational tasks as a solo employee for 23 months, overseeing every aspect of the business and continuously learning along the way. Expanded the team only after securing 10 new clients to ensure sustainable company growth.
• Human Resources & Manpower Management: Recruited, onboarded, and managed a workforce of 214 security personnel, ensuring compliance with company policies and labor regulations. Complied with all PNP and SOSIA-mandated regulations as part of security operations. Held a licensed security officer certification, ensuring adherence to industry standards.
• Sales & Client Acquisition: Secured 13 new clients within 9 months, including businesses in Manila and a major bus company in Visayas. Expanded the company’s client base by booking schools, subdivisions, and warehouses, contributing to overall revenue growth.
• Accounting & Finance: Independently managed BIR-related documentation, including quarterly tax payments and annual income tax returns (ITR). Handled payroll processing, invoicing, and financial reporting, ensuring compliance with government regulations and smooth financial operations.
• Office & General Administration: Served as the primary point of contact for office operations, overseeing scheduling, filing, and inventory management.
• Regulatory Compliance & Firearms Management: Oversaw the handling and coding of company firearms, participated in quarterly firearms assessments and licensing, ensuring compliance with security regulations.
• Training & Professional Development: Attended industry trainings and conventions alongside top security firms in Luzon. Underwent firearms training and examinations to qualify for a security officer license for company operators, ensuring compliance with security industry standards.

Lesson Planning & Delivery: Designed and delivered tailored lessons for non-native English speakers, focusing on improving speaking, listening, reading, and writing skills. Utilized a variety of teaching methods to engage students and enhance their language proficiency.

Student Assessment & Progress Tracking: Continuously assessed student performance and language progress, providing constructive feedback and adjusting lesson plans to meet individual learning needs. Ensured measurable improvement in student outcomes.

Customer Service & Relationship Building: Fostered strong, positive relationships with students, creating a supportive and engaging learning environment. Prioritized student satisfaction, contributing to high retention and repeat bookings.

Technology Integration & Online Teaching: Leveraged advanced online teaching platforms to deliver dynamic, interactive lessons. Utilized multimedia tools and resources to create engaging virtual learning experiences that kept students motivated and actively participating.