DARLISON KUGONZA
Dubai,UAE
Summary
Dedicated and result-oriented professional with over 6 years of experience in customer service, administrative support, and data management. Skilled in delivering exceptional client service, streamlining operations, and leveraging strong communication skills in English and Ugandan languages. Well- versed in IT and office administration, eager to contribute to a dynamic team and drive organizational success.
Overview
9
9
years of professional experience
Work history
Executive Assistant
Lead Commerce Hub
Sharjah
09.2022 - Current
- Provide high-level administrative support to senior management, managing schedules, meetings, and correspondence.
- Coordinate communication between departments, ensuring smooth workflow and timely task completion.
- Prepare and maintain reports, presentations, and confidential documents.
- Assist with project coordination, including tracking deliverables and deadlines.
- Handle customer inquiries with professionalism, ensuring client satisfaction and loyalty.
Customer Service Representative / Data Entry Clerk
RIM Records Management Company Ltd
, Uganda
02.2018 - 10.2021
- Entered and updated large volumes of customer and transaction data with accuracy.
- Responded to client inquiries and resolved service issues in a timely manner.
- Maintained accurate records and assisted in generating reports for management.
- Supported the team in administrative tasks to improve overall operational efficiency.
- Trained new hires for improved productivity and efficiency on the job floor.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Customer Service Representative
Aerial DST Company Ltd
, Uganda
04.2016 - 01.2018
- Delivered exceptional customer service by addressing client needs and concerns promptly.
- Maintained customer records and updated account information.
- Assisted in promoting company products and services to new and existing clients.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Participated in team meetings sharing best practices for improving service delivery.
Education
Bachelor’s Degree in Information Technology -
Kampala University
UgandaSkills
- Customer Service Excellence
- Executive & Administrative Support
- Data Entry & Database Management/Typing Speed
- IT Proficiency (Microsoft Office Suite, Email Systems)
- Report Preparation & Documentation
- Time Management & Multitasking
- Communication Skills
- Team Working
- Adaptability
- Flexibility
Languages
English
Fluent
Luganda
Fluent
Accomplishments
- Best Employee (Sep 2023- Oct 2023)- Successfully reached the target in less than the allocated time and got a 5% salary increase.
- Customer Satisfaction - Maintained 95% satisfaction rate through efficient communication.
- Perfect Attendance - Achieved 5 consecutive months of punctuality and reliability.
- Maintained a data entry accuracy rate of 98%, minimizing errors and data reliability.
Timeline
Executive Assistant
Lead Commerce Hub
09.2022 - Current
Customer Service Representative / Data Entry Clerk
RIM Records Management Company Ltd
02.2018 - 10.2021
Customer Service Representative
Aerial DST Company Ltd
04.2016 - 01.2018
Bachelor’s Degree in Information Technology -
Kampala University
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