Darlyn Ho
Administrative Coordinator
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated candidate with experience in food service and knowledge of food safety regulations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Administrative Coordinator
Capgemini Singapore PTE Ltd
Dubai
05.2018 - Current
- Performed assigned tasks according to established company standards and procedures
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Carry out clerical duties, including maintaining records and databases of employee, assist with ticket and hotel bookings, Organize and schedule team meetings and events
- Assist General Manager and other VPs with scheduling internal and external meetings
- Coordinate with outside vendors and contractors
- Monitored and directed incoming mail and prepared outgoing mail.
Lead Juicer
Azadea
Dubai
01.2013 - 05.2018
- Described menu items and daily specials to customers.
- Created unique juice blends and recipes.
- Processed payments correctly and promptly.
- Followed all cleanliness and sanitation procedures.
- Lifted and carried heavy materials.
- Stocked and rotated food items according to expiration dates.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Monitored food temperature, discarding items not stored correctly.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Followed food safety practices and sanitation guidelines.
- Trained new staff on food preparation and safety procedures.
- Maintained high personal grooming standards and uniform presentation.
- Removed trash and cleaned kitchen garbage containers.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Customer Service Representative
Pizza Hut Philippines Inc.
Quezon City
06.2009 - 10.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained staff on operating procedures and company services.
Kitchen Staff
Red Platter Restaurant
Naga City
06.2008 - 02.2009
- Learned other teammates' work tasks to train as backup.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Monitored food temperatures and quality throughout shifts.
Education
Bachelor of Science - Industrial Technology, Food Technology
Camarines Sur Polytechnic Colleges
Naga City, Philippines 06.2004 - 03.2008
High School Diploma -
Naga View Adventist College
Naga City, Philippines 06.2000 - 03.2004
Skills
Travel arrangements coordination
Managing office supply inventory
Appointment Scheduling
Filing
Inbound phone call handling
Data Collection
Meeting coordination
Customer-focused
Cultural Awareness
Food preparation experience
Sanitary food handling procedures
Order accuracy
Food safety measures
Verbal and written communication
Money handling abilities
Administrative support
Timeline
Administrative Coordinator
Capgemini Singapore PTE Ltd
05.2018 - Current
Lead Juicer
Azadea
01.2013 - 05.2018
Customer Service Representative
Pizza Hut Philippines Inc.
06.2009 - 10.2012
Kitchen Staff
Red Platter Restaurant
06.2008 - 02.2009
Bachelor of Science - Industrial Technology, Food Technology
Camarines Sur Polytechnic Colleges
06.2004 - 03.2008
High School Diploma -
Naga View Adventist College
06.2000 - 03.2004