Summary
Overview
Work History
Education
Skills
Things which I I do in my free time
Languages
Timeline
Generic

Darshan Desai

Dubai

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Service and Sales

Firstsource Solutions Ltd
03.2022 - 02.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Coached new team members on service techniques and provided scoring through quality assurance program.

Events Marketing Support

The Entertainers (Complete Event Solutions)
12.2018 - 06.2020
  • Planned and executed internal and external marketing events.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
  • Attended industry events and trade shows to promote brand and build relationships with potential customers.
  • Utilized specialized software to capture and process data.
  • Helped to manage the team working at the stalls for smooth functioning of the events.
  • Greeting VIP clients with utmost respect at the entry of the events to maximise satisfaction.

Education

Bachelor's of Mass Media - Advertising

M.M.K College of Commerce And Economics
Bandra (W), Mumbai, India
10.2018

12th Grade, (H.S.C) -

Bhavans College
Andheri (W), Mumbai, India
03.2015

Skills

  • Revenue Growth
  • Customer Service and Assistance
  • Pricing Structures
  • Profit Target Achievement
  • Solving Customer Concerns
  • Livechat Messaging
  • Promotional Events
  • Sales and Marketing
  • Providing Feedback
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Information Updates

Things which I I do in my free time

 

  • Exercising : For a multitude of people, working out isn't just about physical fitness – it's a lifestyle choice that fosters mental and emotional well-being. Engaging in physical activities, whether it's hitting the gym, going for a jog, practicing yoga, or lifting weights, helps release endorphins – the "feel-good" hormones that elevate mood and reduce stress. Regular exercise also improves cardiovascular health, enhances muscular strength, and promotes a sense of accomplishment through progress milestones.
  • Cooking : The art of cooking is a creative outlet that combines flavors, textures, and techniques to produce delightful culinary experiences. From experimenting with new recipes to mastering traditional dishes, cooking can be both therapeutic and rewarding. Exploring different cuisines, learning about food chemistry, and sharing meals with loved ones are facets that make cooking a truly enriching pastime.
  • Trading. : The financial world offers a unique playground for those intrigued by risk and reward. Trading, whether in stocks, cryptocurrencies, or commodities, demands a blend of analytical skills, market awareness, and a calculated approach. Engaging in trading as a hobby allows individuals to exercise strategic thinking, stay updated on global economic trends, and potentially generate additional income. However, it's essential to approach trading with caution and a willingness to learn, as it can be unpredictable and requires a deep understanding of the markets.
  • Reading : The written word has an unparalleled ability to transport individuals to different worlds, eras, and perspectives. Reading is a hobby that not only entertains but also nurtures intellectual growth. Whether delving into fiction, non-fiction, poetry, or academic literature, reading enhances vocabulary, critical thinking, and empathy. It encourages a lifelong learning mindset and broadens horizons by exposing readers to new ideas and cultures.

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)

Timeline

Customer Service and Sales

Firstsource Solutions Ltd
03.2022 - 02.2023

Events Marketing Support

The Entertainers (Complete Event Solutions)
12.2018 - 06.2020

Bachelor's of Mass Media - Advertising

M.M.K College of Commerce And Economics

12th Grade, (H.S.C) -

Bhavans College
Darshan Desai