Darshan Shah
IT Project Manager
Abu Dhabi,+971 547015032
Summary
Expert in Information Technology and project management proficiency cultivated over 18 years of widespread experience across diverse sectors including consulting, managed services, FMCG, finance, and banking. Displayed outstanding success in delivering 50+ execution projects using Agile and Waterfall methodologies, aligned with business objectives through data-driven strategies. Demonstrated commitment to delivering timely, cost-effective, and innovative technology solutions. Adept at driving innovation and efficiency in complex environments. Highly enthusiastic about transforming business needs into successful technology solutions.
MEASURES OF SUCCESSIVE BENCHMARKS
· IT Project Management: Achieved a 95% on-time project delivery rate by overseeing and executing over 20 IT projects, within scope and budget.
· IT Consulting: Reduced client infrastructure costs by 30% through expert IT advice and implementation of optimized solutions tailored to address specific business challenges.
· Managed Services: Increased system uptime to 99.9% by providing comprehensive IT support and management, including network, systems, and security management.
· Stakeholder Management: Improved stakeholder satisfaction scores by 40% by building and maintaining strong relationships, effectively communicating project status, and managing expectations through regular updates and transparent communication.
· Process Improvement: Enhanced IT operations efficiency by 25% through the Acquisition and implementation of process improvements, resulting in reduced operational costs and streamlined workflows.
· Technology Solutions: Contributed to a 20% revenue increase by developing and implementing innovative technology solutions that addressed business requirements and supported organizational growth.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
IT Portfolio Project Manager
Adecco Middleeast LLC
Abu Dhabi
11.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
Senior IT Project Manager
YESBANK LIMITED
08.2020 - 04.2024
- Job Profile: Demonstrated expertise in aligning IT initiatives with overarching business objectives, ensuring maximum ROI. Proficient in crafting and executing comprehensive strategic planning project plans, and defining clear scope, goals, and deliverables. Skilled in fostering stakeholder engagement through effective communication and documentation. Skilled at managing project risks, management, leading high-performance teams, and monitoring project performance. Proven ability to optimize resource allocation, resolve issues, and maintain rigorous quality standards, ultimately driving project success.
- Achievements:
- • Agile and Waterfall Methodologies: Successfully executed 50+ projects, achieving a 95% on-time delivery rate while optimizing resource allocation.
- • Digital Banking Architecture: Designed a secure, scalable enterprise architecture for a digital banking application, resulting in a 95% improvement in application performance testing.
- • Project Portfolio Management: Implemented a framework to prioritize projects, optimize resource allocation, and increase project completion rate by 25%.
- • Financial Management: Developed budgets for multiple concurrent projects, achieving 40% cost savings through efficient resource allocation and strategic cloud-based solutions.
- • People Management: Mentored 5+ junior team members, boosting their productivity and innovation market-leading KPIs by 70%.
- • Risk Mitigation: Conducted 20+ risk assessments for complex IT projects, implementing mitigation strategies and best practices to reduce security vulnerabilities by 98%.
IT Project Manager
YESBANK LIMITED
11.2018 - 07.2020
Job Profile: Exhibited strong project management expertise by developing inclusive project blueprint, and outlining timelines, budgets, and resource allocation. Successfully initiated projects and maintained open communication channels among team members, stakeholders, and clients. Ensured project success by implementing robust multitask management systems, accurately documenting project progress, system integration. proactively identifying and mitigating potential risks.
Achievements:
• Hybrid project management: Successfully handled 50+ projects using a hybrid Agile-Waterfall approach, enhancing project delivery efficiency by 60% for information system.
• Technical leadership: Provided clear technical guidance and direction to project teams, reducing rework by 40% and increasing on-time project completion by 70%.
• Cost management: Achieved 20% cost reduction through thorough budget forecasting, strategic contract negotiations for project in pipeline, and resource optimization.
LEAD ADMINISTRATOR L3 / TECHNICAL SUPPORT MANAGER
WIPRO LIMITED
07.2013 - 11.2018
Job Profile: Successfully initiated service delivery models through effective kickoff meetings and fostered strong collaboration by maintaining open communication with team members, stakeholders, and clients. Optimized resource utilization and controlled project expenses while proactively identifying and mitigating risks. Consistently delivered projects on time, within budget, and meeting the highest quality standards.
Achievements:
• Incident Reduction: Successfully identified opportunities to reduce overall incident ticket counts by 30%.
• Alert Optimization: Instigated monitoring tools that effectively reduced false alerts by 85%.
LEAD ADMINISTRATOR L3
IBM INDIA LIMITED (NETCONNECT PAYROLL)
07.2010 - 06.2013
- Improved internal communication by establishing clear channels for information sharing and collaboration.
- Oversaw vendor relationships resulting in cost savings without compromising quality.
- Increased employee retention through the implementation of effective onboarding programs and ongoing professional development opportunities.
- Simplified budget management tasks by creating user-friendly financial tracking tools for team use.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Assisted in recruitment efforts leading to better talent acquisition rates.
- Optimized resource allocation by effectively managing staff schedules, workloads, and assignments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
ASSISTANT IT MANAGER
WALK WATER MEDIA LIMITED
02.2010 - 07.2010
- Spearheaded the migration to cloud-based services, enhancing scalability and flexibility while reducing overall operational expenses.
- Established robust data backup protocols, safeguarding critical information against potential loss or corruption incidents.
- Managed vendor relationships to negotiate favorable contracts, optimizing resource allocation and cost savings.
- Delivered comprehensive training programs for end-users on new software applications and hardware devices, promoting swift adoption rates across the organization.
- Conducted regular audits of IT systems to ensure compliance with industry standards and best practices.
- Maintained accurate inventory records for all IT assets, facilitating efficient asset lifecycle management processes and informed procurement decisions.
- Collaborated with senior leadership to develop strategic technology roadmaps, guiding future investments in alignment with company vision.
SENIOR SYSTEM ADMINISTRATOR / TEAM LEADER
SITECOS / MICROLAND LIMITED
09.2007 - 02.2010
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Adopted cost-effective, useful solutions to implement into current systems.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Configured, tested and maintained server equipment to achieve maximum performance.
- Maximized resource utilization by consolidating servers using virtualization technologies such as VMware or HyperV.
- Coordinated system migrations with minimal disruption to business operations through careful planning and execution.
- Standardized server configurations for streamlined management across multiple locations.
SYSTEM ADMINISTRATOR / FMS ENGINEER
CMS COMPUTER LIMITED
08.2006 - 08.2007
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Managed onboarding and offboarding of employees.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
Education
BACHELOR OF COMPUTER ENGINEERING -
MANIPAL UNIVERSITY INDIA
India06.2006
Skills
- Strong Leadership
- Communication Skills
- Problem-Solving
- Strategic Thinking
- Collaboration
- Adaptability
- Decision-Making
- Project Management Fundamentals
- Scope Management
- Time Management
- Stakeholder Management
- IT Security
- Change Control Processes
- Organizational Skills
- Risk Management
- Compliance
- Software development life cycle
- Scrum Framework
- Mobile Application Development
- Project Management
- Budget Preparation
- Agile Methodology
- Vendor Management
- IT Service Management
- Emerging Technologies
- IT Infrastructure Management
- Enterprise Architecture
- Methodology
- Performance Improvements
- Disaster Recovery Methodologies
Certification
- AGILE WITH ATLASSIAN JIRA
- PRINCE 2 PRACTITIONER & FOUNDATION - PROJECT MANAGEMENT
- ITIL V3
- INTRODUCTION OF GENERATIVE AI - GOOGLE CLOUD
- FOUNDATIONS OF PROJECT MANAGEMENT - GOOGLE
Timeline
IT Portfolio Project Manager
Adecco Middleeast LLC
11.2024 - Current
Senior IT Project Manager
YESBANK LIMITED
08.2020 - 04.2024
IT Project Manager
YESBANK LIMITED
11.2018 - 07.2020
LEAD ADMINISTRATOR L3 / TECHNICAL SUPPORT MANAGER
WIPRO LIMITED
07.2013 - 11.2018
LEAD ADMINISTRATOR L3
IBM INDIA LIMITED (NETCONNECT PAYROLL)
07.2010 - 06.2013
ASSISTANT IT MANAGER
WALK WATER MEDIA LIMITED
02.2010 - 07.2010
SENIOR SYSTEM ADMINISTRATOR / TEAM LEADER
SITECOS / MICROLAND LIMITED
09.2007 - 02.2010
SYSTEM ADMINISTRATOR / FMS ENGINEER
CMS COMPUTER LIMITED
08.2006 - 08.2007
BACHELOR OF COMPUTER ENGINEERING -
MANIPAL UNIVERSITY INDIA
Roles And Responsibilities
- Collaborated with cross-functional teams to deliver technology projects on time and within budget.
- Developed and maintained comprehensive project plans, effectively allocating resources, defining timelines, and controlling budgets, completed 40+ projects on time and under budget, saving the company annually by implementing project management best practices using Agile and Waterfall methodologies.
- Conduct risk assessments and devise mitigation strategies to minimize project delays and cost overruns.
- Direct and mentor teams of up to 20 members, fostering a collaborative environment to drive project success.
- Foster strong relationships with stakeholders through regular updates and strategic alignment on project goals.
- Oversee the project lifecycle, from initiation and planning to execution and closure, ensuring adherence to quality standards with documentation.
- Utilize tools such as JIRA, MS Project, and Scrum for project tracking and reporting.
- Implemented cost-saving measures by auditing project expenses and reallocating resources, resulting in a 30% reduction in costs for Cloud Applications without compromising quality or timelines. Strategized integrated Cloud-Based Solutions, for enhancing scalability, efficiency, and cost-effectiveness.
- Drafted project reports highlighting successful outcomes and key achievements.
OTHER TECHNICAL SKILLS
Networking: Networking Concepts | VPN | Security Firewall Concepts and Troubleshooting
Cloud and Virtualization: Azure Cloud | VMware Concepts | Nutanix | Google Cloud | IAAS | PAAS |AWS
Infrastructure: Physical Servers | Storage Concepts | Backup
Applications specification and Databases: Database Concepts | IDAM | Operating Systems | Middleware Applications (Oracle WebLogic, IBM, Microsoft Products)
Design and Architecture: Designing Solutions | RH OCP | Microservices
Tools: Jira | Microsoft Project,Excel | Microsoft Visio
Projects
IRIS Mobile Banking App (10,00,000+ downloads & Azure ARO Cloud Technology)
Title: Collaborative with a cross-functional team of 50+ developers to build an in-house Mobile software Retail Banking Product. Ensured on-time delivery, development, and deployment on cloud infrastructure by strictly adhering to SDLC methodologies. Leveraged DevOps, CI/CD, Azure cloud computing, Mobile security, Data Platform, and Red Hat OpenShift (ARO) technologies, along with RHEL operating systems, to support product development and deployment.
Client: Yes Bank Limited, India
Duration: 2 Years
Team Size: 50
Budget: INR 4 Crores
Tools: Azure Cloud, Elastic, ARO, Oracle Database, Akamai WAF, DevOps, CI/CD, Azure cloud computing, Mobile security, Data Platform, Red Hat OpenShift (ARO) technologies, Jenkins, Bit Bucket
Core Banking Migration / Upgradation
Title: Modernized the Core Banking legacy system to reduce transaction processing time by 40% and significantly enhance system reliability through seamless integration.
Client: Yes Bank Limited
Duration: 1.5 Years
Team Size: 4
Budget: INR 7 Crores
Tools: Oracle Super Cluster, Oracle WebLogic, Solaris OS, Oracle Database 19C
Digital Banking Products - Transaction Processing Hub
Title: Digital Banking Products - Transaction Processing Hub
Client: Yes Bank Limited
Duration: 3 Years
Team Size: 5
Budget: INR 14 Crores
Tools: RHEL OS, Oracle WebLogic, Oracle Database 19C, Reporting / Archival Strategy
· UPI Implementation (500 TPS and 2nd Largest processing)
· EFDR Implementation (650 Crore FD in the week)
· Intellect ITGB Product Implementation (Corporate banking Migrated)
· Oracle OBDX Product Implementation (Retail Banking Migrated)
· IBM External / Internal Data Power Product Implementation (API Migrated)
· Oracle Cloud Infrastructure – POC Performed
Roles And Responsibilities
- Collaborated with cross-functional teams to deliver technology projects on time and within budget.
- Developed and maintained comprehensive project plans, effectively allocating resources, defining timelines, and controlling budgets, completed 40+ projects on time and under budget, saving the company annually by implementing project management best practices using Agile and Waterfall methodologies.
- Conduct risk assessments and devise mitigation strategies to minimize project delays and cost overruns.
- Direct and mentor teams of up to 20 members, fostering a collaborative environment to drive project success.
- Foster strong relationships with stakeholders through regular updates and strategic alignment on project goals.
- Oversee the project lifecycle, from initiation and planning to execution and closure, ensuring adherence to quality standards with documentation.
- Utilize tools such as JIRA, MS Project, and Scrum for project tracking and reporting.
- Implemented cost-saving measures by auditing project expenses and reallocating resources, resulting in a 30% reduction in costs for Cloud Applications without compromising quality or timelines. Strategized integrated Cloud-Based Solutions, for enhancing scalability, efficiency, and cost-effectiveness.
- Drafted project reports highlighting successful outcomes and key achievements.
OTHER TECHNICAL SKILLS
Networking: Networking Concepts | VPN | Security Firewall Concepts and Troubleshooting
Cloud and Virtualization: Azure Cloud | VMware Concepts | Nutanix | Google Cloud | IAAS | PAAS |AWS
Infrastructure: Physical Servers | Storage Concepts | Backup
Applications specification and Databases: Database Concepts | IDAM | Operating Systems | Middleware Applications (Oracle WebLogic, IBM, Microsoft Products)
Design and Architecture: Designing Solutions | RH OCP | Microservices
Tools: Jira | Microsoft Project,Excel | Microsoft Visio
Similar Profiles
Wael OsmanWael Osman
VP- Business Development Healthcare at OccuCare MiddleEastVP- Business Development Healthcare at OccuCare MiddleEast
Hazim ZaghlolHazim Zaghlol
Data engineering consultant at Devoteam MiddleEastData engineering consultant at Devoteam MiddleEast
RASHID AL HUDAIFIRASHID AL HUDAIFI
Field Specialist at Baker Hughes MiddleEastField Specialist at Baker Hughes MiddleEast