Daryl Mendes
Restaurant Supervisor
Abu Dhabi,UAE
Summary
Accomplished leader with a proven track record of over a Decade and a quarter at Viya Golf and other five star rated properties and Cruise liner. Adept in team leadership and customer service excellence. Skilled in inventory management and relationship building.
I have successfully driven team performances with large volume and customer satisfaction. Leveraging communication skills and restaurant management expertise, consistently enhance business outcomes and team dynamics.
Resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills. Highly-motivated event and conference planning professional, skilled in coordinating unique, personalized functions. Collaborated with clients, celebrities and with suppliers to deliver on strict budgets and high expectations. Goes above and beyond to deliver professional, bespoke, smooth-running operations.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
23
23
Certification
Work History
Outlet Supervisor
Viya Golf
Abu Dhabi, UAE
10.2023 - Current
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Completed opening and closing procedures each day.
- Assisted in recruiting, hiring and onboarding restaurant staff.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Challenged and inspired team members to achieve business results.
- Oversaw business staffing and training, building successful, customer-focused team.
- Formulated marketing and advertising strategies for continuous business growth.
- Enforced service standards to maintain establishment reputation for excellence.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Led regular staff performance reviews to provide guidance and support for individual development.
Team Leader
Troon Golf, Yas Links
Abu Dhabi, UAE
12.2021 - 10.2023
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Prioritized and assigned tasks for strategic and optimized distribution of workloads.
- Led team of 25 to achieve KPI targets and successfully complete assigned projects.
Bar Supervisor
McGettigan's
Al Ain City, Abu Dhabi
06.2021 - 10.2021
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Built loyal customer base by creating welcoming environment with top quality service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Planned staff rotas to meet customer demand whilst remaining under budget.
Customer Care Executive
Asha's Restaurant
Salmiya, Kuwait
01.2020 - 03.2021
- Drove customer retention, building engaging relationships through every interaction.
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
- Improved order taking accuracy through rigorous POS training for front-of-house staff.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
Assistant Outlet Manager
Al Raha Beach Hotel
Abu Dhabi, UAE
08.2016 - 10.2018
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Addressed inquiries and responded via email or telephone follow-up.
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Monitored and maintained stock levels for maximized efficiency and minimized waste.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximize guest satisfaction.
- Developed menus with strict cost controls to maximize restaurant profits.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
Outlet Supervisor
Al Raha Beach Hotel
Abu Dhabi, UAE
07.2014 - 07.2016
Captain
Al Raha Beach Hotel
Abu Dhabi, UAE
05.2012 - 06.2014
Waiter
Al Raha Beach Hotel
Abu Dhabi, UAE
06.2011 - 04.2012
Assistant Waiter
Highstreet Cruises - Floating Casino
Panaji, India
12.2010 - 06.2011
Catering supervisor
Piedade Caterer
Panaji, India
12.2008 - 11.2010
Dishwasher
Princess Cruises
Miami, Florida, USA
08.2007 - 03.2008
Waiter
Taj Fort Aguada Beach Resort
Candolim, India
06.2006 - 07.2007
Industrial Trainee
Taj Fort Aguada Beach Resort
Candolim, India
10.2003 - 03.2004
Education
Diploma - Hotel management
ANN Institute of hotel management
India 03.2002 - 03.2003
High School -
Goa University
IndiaSkills
- Team Leadership
- Relationship Management
- Customer Service
- Inventory control
- Inventory management
- Performance Management
- Recruiting and interviewing
- Customer experience
- Communication skills
- Restaurant Management
- Hiring and training
- Conflict resolution skills
- Pricing strategies
- Menu engineering
Languages
English
Fluent
Hindi
Fluent
Konkani
Native
Marathi
Elementary
Affiliations
- Traveling, Sports, Cooking
Accomplishments
- Runners up at the Hospitality Awards MENA 2015 (Middle East & North Africa) F&B category.
• Awarded Employee of the Month March 2012 Al Raha Beach Hotel Abu Dhabi - UAE.
• Awarded Employee of the Year 2012 Al Raha Beach Hotel Abu Dhabi - UAE.
• Awarded Employee of the Month February 2021 Asha's Restaurant, Salmiya Kuwait.
• Was mainly involved in planning and executing major events at Yas Links like HSBC golf
tournaments, Club social, Amplified music festival, Yas movies in the park and FIFA World Cup Fan zone 2022 catering more than 3000 pax.
• Main liaison and green room organizer for celebrities/Bands such as One Republic, Clean
Bandit, Kaiser Chiefs, Cigarettes After Sex, Example and 10 Daze at Yas Links golf course, Abu Dhabi –UAE.
• Active team member of successful hosting lunch honoured by the Ambassador of Kazakhstan catering 30 plus Ambassadors of different nations at Al Raha Beach Hotel, Abu Dhabi – UAE.
• Active team member in planning and re-launching two restaurants Wanasah and Azur at Al Raha Beach Hotel, Abu Dhabi – UAE.
• Personal waitron for the President of Nepal Sri.Bindya Devi at Al Raha Beach Hotel, Abu Dhabi – UAE.
• Active team member in serving the Presidents Guards – Al Ain, Abu Dhabi – UAE.
• Cross training in the Human Resource Department Al Raha Beach Hotel Abu Dhabi - UAE.
• Cross trained in the Purchasing and Receiving Department at Asha's Restaurant, Salmiya -Kuwait.
• Hosted/compared staff events like Annual Staff Parties, Staff Beach Parties and other training activities from 2011 to 2018 at Al Raha Beach Hotel Abu Dhabi - UAE.
Certification
Select Training and Management Consultancy L.LC. Abu Dhabi, UAE
Cross culture communication workshop – November 2015
HAYYAK – Welcome to Abu Dhabi – June 2018
Management training program - Al Raha Beach hotel, Abu Dhabi, UAE
Supervisory Skills – January 2017
Train the trainer – April 2013, November 2016
Leadership skills seminar – July 2013
Khidma Mumtaza 2012, 2014
Bon café Middle East LLC
Bon barista, Barista Level 1 – July 2018
Introduction of Latte Art – July 2018
Abu Dhabi food control authority – Syscoms Collage
Essential food safety training program – March 2023, May 2017,
November 2011
The Chivas Academy
Level I : An introduction to scotch whiskey – 2015
American Emergency Response training – St. Thomas, USVI, USA
Basic firefighting – November 2007
CRUISE – PRINCESS U – Caribbean Princess, Miami, USA
Food and Beverage Operations – February 2008
Crew Safety Awareness – October 2007, February 2008
Norovirus – February 2008
Chemical Awareness – February 2008
All About Princess – February 2008
Princess Youth And Teen Program – February 2008
Boutiques: Onboard Revenue – February 2008
G. E. T. Maritime Training Institute – Mumbai, Maharashtra
Passenger Ship Familiarization (Crowd Management) Course –March 2009
Sea Scan Maritime Foundation – Panaji, Goa
Elementary First Aid – July 2007
Personal Safety and Social Responsibilities – July 2007
Personal Survival Techniques – June 2007
Fire Prevention and Fire Fighting – June 2007
TOOLS
Micros, Jonas, Touche, Gold, OCIM, Carriage, Talabat, Deliveroo, Chat-Food, V-Thru, Microsoft, FBM, HRMS, HOTSOS, SARA, Citrix.
References
References available upon request.
Timeline
Outlet Supervisor
Viya Golf
10.2023 - Current
Team Leader
Troon Golf, Yas Links
12.2021 - 10.2023
Bar Supervisor
McGettigan's
06.2021 - 10.2021
Customer Care Executive
Asha's Restaurant
01.2020 - 03.2021
Assistant Outlet Manager
Al Raha Beach Hotel
08.2016 - 10.2018
Outlet Supervisor
Al Raha Beach Hotel
07.2014 - 07.2016
Captain
Al Raha Beach Hotel
05.2012 - 06.2014
Waiter
Al Raha Beach Hotel
06.2011 - 04.2012
Assistant Waiter
Highstreet Cruises - Floating Casino
12.2010 - 06.2011
Catering supervisor
Piedade Caterer
12.2008 - 11.2010
Dishwasher
Princess Cruises
08.2007 - 03.2008
Waiter
Taj Fort Aguada Beach Resort
06.2006 - 07.2007
Industrial Trainee
Taj Fort Aguada Beach Resort
10.2003 - 03.2004
Diploma - Hotel management
ANN Institute of hotel management
03.2002 - 03.2003
High School -
Goa University
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