Summary
Overview
Work history
Education
Skills
Languages
EXTRA CURRICULAR ACTIVITIES
Disclaimer
Timeline
Generic
Dasuni Madavika Jayasinghe

Dasuni Madavika Jayasinghe

Dubai,UAE

Summary

Dynamic and results-driven professional with a robust skill set in problem solving, customer service, and sales expertise. Demonstrates exceptional leadership skills and conflict resolution abilities, complemented by mentoring and coaching experience. Proficient in office administration, client management, and strategic planning, with a strong emphasis on communication proficiency and critical thinking. Adept at travel coordination, administrative support, record management, and MS Office proficiency. Committed to enhancing team collaboration and time management to achieve organisational goals.

Overview

6
6
years of professional experience
4029
4029
years of post-secondary education

Work history

Learning Support Assistant

GEMS Legacy School
Dubai
10.2023 - 10.2025
  • Facilitated small group sessions to boost comprehension in core subjects.
  • Provided one-on-one support for students needing extra academic help.
  • Assisted teachers with classroom management and behaviour reinforcement.
  • Monitored student progress, offering constructive feedback for academic growth.
  • Managed educational materials preparation and student records.
  • Supported special needs students in building skills and confidence.
  • Aided teachers in implementing tailored strategies for diverse learning needs.

Reservation Assistant

LSR (Lanka Sportreizen) Pvt Ltd
Colombo
09.2021 - 03.2023
  • Arranged domestic and international travel for inbound and outbound clients.
  • Managed group travel logistics for events and tours.
  • Assisted executives by providing travel consultancy and itinerary planning.
  • Coordinated with departments to ensure superior customer service.
  • Trained new staff on reservation systems and service protocols.
  • Organised documentation, maintaining accurate reservation records.
  • Kept abreast of travel trends to offer informed recommendations.

Travel Assistant

Sportreizen (Pvt)Ltd at Hitlon Hotel Colombo
Colombo
03.2020 - 08.2021
  • Managed all aspects of trip planning for individuals and corporate clients, including flights, hotels, transport, visas, and itineraries.
  • Handled customer complaints professionally to enhance service satisfaction.
  • Collected customer feedback to inform product development initiatives.
  • Welcomed guests and oversaw VIP arrivals and departures to ensure seamless experiences.
  • Processed reservations and provided relevant information to clients.
  • Delivered statistics for members and guests, enabling informed decision-making.
  • Resolved guest complaints efficiently to maintain high standards of service.
  • Answered calls, responded to emails, and engaged with clients face-to-face, ensuring clear communication.

Education

Post Graduate Diploma - Hospitality & Tourism Management (Level 7)

European Nation University(UK Awarding Body QUALIFI)
Colombo
07.2024 - 06.2025

Higher National Diploma - Travel & Tourism Management (HND)

University College of Ratmalana (UOVT)
Ratmalana
01.2016 - 01.2022

Diploma - Human Resource Management

E-Soft Metro Campus
Colombo
01.2021 - 01.2022

English Language Course -

Voice To Voice English Federation
Kegalle

Certificate - Computer Applications

Ratnapura

Skills

  • Problem solving
  • Customer service
  • Sales expertise
  • Leadership skills
  • Office administration
  • Client management
  • Strategic planning
  • Communication proficiency
  • Travel coordination
  • Administrative support
  • MS Office proficiency
  • Time management
  • Team collaboration

Languages

English
Advanced
Sinhala
Native

EXTRA CURRICULAR ACTIVITIES

Secretary – UCR Tourism Club, University College of Ratmalana (2017–2019) Secretary – School Technology Section Student Association Member – School Kabaddi Team Member – School Eastern Band (2010–2015) Member – School Athletic Team

Disclaimer

I certify that the information I have provided in this employment application is accurate and has been completed to the best of my knowledge and ability. I understand that any false citation, misrepresentation, or omission in this application will be sufficient reason to deny employment and maybe the reason for eventual dismissal. Date: Signature

Timeline

Post Graduate Diploma - Hospitality & Tourism Management (Level 7)

European Nation University(UK Awarding Body QUALIFI)
07.2024 - 06.2025

Learning Support Assistant

GEMS Legacy School
10.2023 - 10.2025

Reservation Assistant

LSR (Lanka Sportreizen) Pvt Ltd
09.2021 - 03.2023

Diploma - Human Resource Management

E-Soft Metro Campus
01.2021 - 01.2022

Travel Assistant

Sportreizen (Pvt)Ltd at Hitlon Hotel Colombo
03.2020 - 08.2021

Higher National Diploma - Travel & Tourism Management (HND)

University College of Ratmalana (UOVT)
01.2016 - 01.2022

English Language Course -

Voice To Voice English Federation

Certificate - Computer Applications

Dasuni Madavika Jayasinghe