DAUD ABDULRAHMAN AHMED
Summary
Dynamic and results-driven professional with a strong foundation in workflow management and employee management. Demonstrates exceptional proficiency in Microsoft Office, internet applications, and scheduling software, complemented by a deep understanding of GDPR regulations and quality assurance methods. Adept at multiline phone operations and excels in interpersonal communication in both Arabic and English. Known for strong problem-solving abilities, leadership skills, and the ability to foster team collaboration while adhering to customer service procedures. Committed to transferring optimism and self-confidence within teams, with a focus on achieving organisational goals through effective schedule management.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
COORDINATOR
Royal health Group & Czech Rehabilitation hospital
08.2021 - 05.2025
CALL CENTER REPRESENTATIVE
NOON COMPANY
06.2019 - 06.2020
- Assist customers with all queries for products and resolve all billing uses and provide information on all product usage
- Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives while following call centre 'scripts' when handling different topics
- Provide an optimal level of services to all customers through emails and manage all telephone communication with staff and customers; Perform all telephone tasks and providing callbacks and respond to all customers queries professionally
- Ability to organise and prioritise duties throughout the day
- Completes call logs and call reports as necessary and updates them in the database
- Meet personal/team qualitative and quantitative targets
Education
SECONDARY HIGH SCHOOL -
Emirates Private School
HIGHER INTERNATIONAL DIPLOMA IN MECHANICAL ENGINEERING - undefined
ASTI ACADEMY
03.2021 - 05.2025
Skills
- Exceptional workflow management
- Excellent Knowledge of Microsoft office and internet applications
- Multiline phone operation proficiency
- Good Interpersonal Communication skills in Arabic, English
- Strong Problem solving and decision making capabilities
- Adheres to customer service procedures
- Leadership skills
- Good team player
- Self-confidence
- Ability to transfer optimism
- Knowledge of gdpr regulations
- Quality assurance methods
- Scheduling software use
- Employee management
- Schedule management
Languages
Arabic
Native
Good in English
Advanced
Somali
Proficient (C2)
Urdu
Beginner
Personal Information
- Date of birth: 02/05/95
- Nationality: Somali
- Marital status: Single
Timeline
COORDINATOR
Royal health Group & Czech Rehabilitation hospital
08.2021 - 05.2025
HIGHER INTERNATIONAL DIPLOMA IN MECHANICAL ENGINEERING - undefined
ASTI ACADEMY
03.2021 - 05.2025
CALL CENTER REPRESENTATIVE
NOON COMPANY
06.2019 - 06.2020
SECONDARY HIGH SCHOOL -
Emirates Private School
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