DAUDA YAKUBU
Dubai
Summary
Results-driven professional with a proven track record of success in the customer service industry. Efficiently manages inventory, conducts experiments to create the best drinks for customers, and educates them on blended coffee, cold drinks, and tea. Possesses extensive knowledge of coffee brewing and extraction techniques, as well as expertise in optimizing espresso bar efficiency and workflow. Highly articulate communicator with strong interpretational skills, adept at establishing relationships with clients from diverse backgrounds. Proficient in Microsoft Office Suite, including Word and Excel.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista/Sandwich Maker
Emirates General Petroleum
01.2022 - Current
- Preparing and serving hot and cold drinks such as coffee, tea, and specialty beverages
- Maintaining a calm demeanor during periods of high volume or unusual events
- Providing customers with product details and suggesting products
- Cleaning and sanitizing work area.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista
Sabroso speciality café
01.2020 - 01.2022
- Preparing and serving hot and cold drinks such as coffee, tea, and specialty beverages
- Maintaining a calm demeanor during periods of high volume or unusual events
- Providing customers with product details and suggesting products
- Cleaning and sanitizing work area.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Education
Barista Foundation Certification - Food And Beverages
Coffee Podium
Dubai, UAE01.2021
High School - Geography
Adu Gyamfi Senior High School
Ghana05.2012
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Team Leadership
Maritalstatus
Single
Dutiesresponsibilities
Preparing and serving hot and cold drinks such us coffee, tea and speciality beverages., Maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift., Provided customer with products details, such as coffee blend or preparation description., Described menu items to customers suggest products that might appear to them., Prepared and served hot or cold beverages such as coffee espresso drinks, blended coffee or tea., Cleaned and sanitized work area, as utensils, equipment, service and seating areas., Good experience' and wide knowledge of baking puffs pastries., Wide knowledge on hand craft baking techniques., Ability to understand ingredients and recipes., Skilled knowledge of using ovens, slicer, turbo chef and other baking equipment., Sound knowledge of food safety and sanitation standards., Welcome and greet all customer with a friendly smile and provide quick service., Treat each customer with utmost respect and always say thank you to each customer., Recommended selected and helped locate and obtain out of stock products based on customer request., Developed reputation as an efficient service provider with high levels accuracy.
Skillsandcompetence
- Customer service skills and knowledge
- Adaptable to change and willing to embrace new ideas.
- Clear communication.
- High level of attention to detail.
- A happy, friendly personality.
- Positive and approachable manner.
Visa
Employment visa
Personal Information
- Date of Birth: 06/22/1992
- Nationality: Ghana
Certification
Coffee foundation certification
Timeline
Barista/Sandwich Maker
Emirates General Petroleum
01.2022 - Current
Barista
Sabroso speciality café
01.2020 - 01.2022
Barista Foundation Certification - Food And Beverages
Coffee Podium
High School - Geography
Adu Gyamfi Senior High School
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