Summary
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
David Bakhoom

David Bakhoom

Summary

Experienced and customer-focused professional with a strong background in luxury lifestyle services, VIP client management, and concierge operations. Adept at handling high-pressure situations, providing tailored recommendations, and delivering world-class customer experiences. Proven ability to multitask, solve problems proactively, and stay ahead of lifestyle trends to meet high-end client needs.

Work History

Team Leader of B2B Supervisors

Etisalat UAE
04.2024 - Current
  • Led customer resolution efforts via phone, email, and online support, ensuring exceptional service delivery
  • Managed VIP and VVIP client accounts, providing tailored solutions and high-end experiences
  • Provided real-time support for concierge and lifestyle-related requests, including reservations and travel arrangements
  • Oversaw case resolution processes, ensuring service excellence through CRM systems
  • Trained team members in customer engagement best practices and luxury service standards
  • Proactively identified lifestyle trends to enhance customer service experiences

B2B Supervisor - Integrated Sales

Etisalat UAE
01.2023 - Current
  • Delivered bespoke customer experiences, ensuring smooth service requests and rapid fulfillment
  • Assisted high-profile clients with exclusive service arrangements, maintaining discretion and professionalism
  • Multitasked across various customer communication channels, resolving requests efficiently
  • Resolved customer complaints, achieving a 15% rise in satisfaction scores

Business Consultant & Customer Experience

Etisalat UAE
09.2019 - 12.2022
  • Curated high-end customer experiences, providing recommendations on travel, hospitality, and lifestyle requests
  • Managed live chat, email, and phone interactions, ensuring premium support
  • Developed client relationships, enhancing satisfaction and engagement with personalized service
  • Stayed ahead of lifestyle and hospitality trends to provide best-in-class service

Leadership Development Assistant

DECC, UAE
09.2015 - 08.2019
  • Coordinated high-profile events, travel logistics, and VIP accommodations
  • Built strong relationships with luxury service providers, ensuring seamless experiences for clients
  • Managed customer service escalations, ensuring positive outcomes

Procurement Manager

Dixie Cream, Egypt
02.2012 - 07.2012
  • Negotiated high-value supplier contracts, reducing procurement costs by 40%
  • Ensured seamless inventory and logistics coordination for timely service delivery

Office Shipping Executive

BJ Export and Import, Egypt
08.2011 - 11.2011
  • Managed logistics and coordination for international shipping and customer service support
  • Provided efficient customer solutions while handling high-volume requests

Tour Guide & Trip Organizer

YWAM (NGO), Egypt
06.2004 - 06.2009
  • Organized luxury travel experiences, including VIP reservations and transport arrangements
  • Provided bespoke tour itineraries tailored to premium clientele
  • Delivered exceptional customer service with in-depth knowledge of culture and travel

Sport for Peace Coach

Focolare (NGO), Italy & Sudan
09.2005 - 12.2008
  • Developed and led community engagement programs, fostering positive client experiences
  • Provided training and mentorship to diverse international groups

Education

Bachelor’s Degree - Hotel and Tourism, Major in Tour Guiding

EGOETH
05.2008

Skills

  • VIP & Luxury Client Services
  • Lifestyle Concierge & Travel Planning
  • Customer Relationship Management
  • Problem Solving & Crisis Management
  • Multitasking & Prioritization
  • Operational & Logistics Coordination
  • Communication & Negotiation
  • Microsoft Office 360 & IT Proficiency
  • CRM Systems (BCRM & CBCM)
  • Reservations & Event Coordination
  • Training & Team Leadership
  • Confidentiality & Data Handling
  • Problem-solving
  • Complaint resolution
  • Mentoring
  • Coaching
  • Client support
  • Verbal and written communication
  • Client service

Additional Information

Strong expertise in lifestyle concierge services, including luxury travel, dining, and entertainment., Experienced in handling high-profile clientele with discretion and professionalism., Skilled in coordinating reservations, personalized experiences, and event planning., Adept at managing client expectations and ensuring best-in-class service delivery.

Languages

English
Arabic

Timeline

Team Leader of B2B Supervisors

Etisalat UAE
04.2024 - Current

B2B Supervisor - Integrated Sales

Etisalat UAE
01.2023 - Current

Business Consultant & Customer Experience

Etisalat UAE
09.2019 - 12.2022

Leadership Development Assistant

DECC, UAE
09.2015 - 08.2019

Procurement Manager

Dixie Cream, Egypt
02.2012 - 07.2012

Office Shipping Executive

BJ Export and Import, Egypt
08.2011 - 11.2011

Sport for Peace Coach

Focolare (NGO), Italy & Sudan
09.2005 - 12.2008

Tour Guide & Trip Organizer

YWAM (NGO), Egypt
06.2004 - 06.2009

Bachelor’s Degree - Hotel and Tourism, Major in Tour Guiding

EGOETH

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David Bakhoom