David D Souza

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.

Key Responsibilities:

• Rate Negotiation:Engage with shipping lines, airlines, and other logistics providers to secure competitive rates for both import and export services across airfreight and sea freight (LCL & FCL).
  
• Quotation Preparation: Develop and deliver comprehensive and timely quotations tailored to client specifications, including pricing for airfreight, sea freight (LCL & FCL), and cross trade services.
  
• Market Analysis:Continuously monitor industry trends and pricing structures to maintain competitiveness and adapt strategies in response to market changes.
  
• Collaboration:Work closely with sales and operations teams to provide essential pricing support, streamline operations, and efficiently address pricing-related inquiries.
  
• Supplier Relationship Management:Build and maintain robust relationships with carriers, NVOCCs, co-loaders, and other logistics partners to ensure favorable terms and enhance service delivery.
  
• Reporting:Generate regular reports detailing pricing activities, bid submissions, and market insights to guide strategic decisions and maintain transparency with management.
  
• Operations Handling:Manage and oversee comprehensive operations for airfreight and sea freight (LCL & FCL) imports and exports, ensuring efficient handling and compliance with international shipping regulations and Incoterms.
  Coordinate cross-trade operations, optimizing routes and logistics solutions to meet global shipping requirements.
  

Skills and Competencies:

• Strong Analytical and Negotiation Abilities:Utilize advanced negotiation skills to achieve optimal contract terms and cost-effective shipping solutions.
  
• Proficiency in Microsoft Office Suite, Particularly Excel:Employ expert-level Excel skills to analyze data, create detailed reports, and support operational and pricing strategies.
  
• Excellent Communication and Interpersonal Skills:Communicate effectively with diverse stakeholders including clients, suppliers, and team members, ensuring clear and productive interactions.
  
• Ability to Work Under Pressure and Meet Tight Deadlines:Thrive in high-pressure environments, managing multiple projects and responsibilities without compromising on service quality or efficiency.
  
• Familiarity with International Shipping Regulations and Incoterms:Maintain up-to-date knowledge of international logistics regulations, ensuring compliance and smooth transit of goods across borders.
  

• Spearheaded a customer service team of 10 members, resolving escalations and improving service delivery for 100+ clients daily.
• Ensured customs compliance for 500+ shipments per month, reducing clearance delays by 20% through effective process management.
• Optimized cross-border freight operations by managing air, sea, and land shipments, ensuring regulatory adherence and risk management.
• Exceeded quarterly sales targets by driving client relationship growth and identifying new business opportunities through cross-selling and upselling.
• Streamlined client onboarding processes, ensuring accurate documentation and seamless regulatory compliance for international shipments.
• Collaborated with GCC counterparts to expedite express shipment clearance, reducing cross-border logistics times and improving client satisfaction.

• Managed inventory control for over 2,000 SKUs, reducing stock discrepancies by 10% and optimizing warehouse efficiency.
• Coordinated transportation schedules, reducing lead times by 25% for 50+ weekly shipments and improving delivery times.
• Ensured customs compliance, cutting delays by 15% for imports/exports and minimizing risks of penalties.
• Supervised warehouse operations, ensuring seamless flow from receiving goods to shipment and enhancing logistics processes.
• Maintained strong vendor relationships, fostering collaboration with suppliers and improving service delivery for key clients like ABC Cargo and DR Cargo.
• Managed cargo clearance in Bangalore Air Customs for UAE-based companies, reducing clearance times and improving express cargo service.

• Led a team of 20+ staff across warehouse operations, customs clearance, and transportation management, improving logistics efficiency by 30%.
• Collaborated with the IT team to build user-friendly internal software, streamlining operations and enhancing overall workflow.
• Implemented cost-saving strategies through process improvement initiatives, reducing operational expenses and optimizing efficiency.
• Managed cross-border logistics for GCC clients, ensuring smooth coordination and alignment with regional strategies for seamless operations.
• Oversaw supply chain management, optimizing inventory levels and reducing lead times for improved product availability and service delivery.
• Negotiated contracts with vendors, securing favorable terms that enhanced operational outcomes and contributed to significant cost savings.

• Ensured smooth clearance of goods across international borders, maintaining compliance with all customs regulations.
• Prepared and reviewed import/export documentation, including invoices, packing lists, and certificates of origin, ensuring accuracy and compliance.
• Coordinated with customs officials to resolve discrepancies, facilitating timely clearance and minimizing delays.
• Optimized warehouse operations, leading a team of 15+ staff and enhancing efficiency across customs clearance processes.
• Built long-term client relationships by delivering high-quality services and improving customer satisfaction through streamlined communication.
• Developed innovative solutions for complex clearance challenges, improving overall operational performance and productivity.