PowerBI
Hi, I’m
David D Souza
Logistics & Supply Chain Professional
Bur Dubai,Dubai
Summary
Dynamic and experienced Logistics Brokerage & Operations Associate with over 10 years of expertise in Customs Compliance & Brokerage, Logistics & Supply Chain Management, Team Leadership & Client Service, Process Optimization & Performance Analysis, Vendor & Relationship Management, ERP & Technology Systems , and GCC & International Market Expertise . Proficient in managing air and sea freight, cross-border freight & import/export operations , and overseas negotiations , with a strong focus on optimizing supply chain processes and enhancing operational efficiency.
Skilled in leveraging ERP, SAP , and warehouse management systems to streamline logistics operations, reduce costs, and improve service delivery. Throughout the tenure at United Parcel Service (UPS) UAE and Aramex UAE , have consistently led customer service teams, implemented process improvements, and ensured seamless compliance with international customs regulations.
Recognized for cross-functional leadership , adaptability, and results-driven mindset, adept at driving business growth in fast-paced environments. Committed to continuous learning and innovation, consistently seeking out opportunities to enhance efficiency, client satisfaction, and overall organizational performance. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts. Committed public servant displays sound judgment under pressure in life-threatening and emergency scenarios and situations. Watchful and diplomatic professional preserves public safety, fights crime and prevents loss of life. Recognized for heroic acts and police duty excellence.
Overview
10
years of professional experience
1
year of post-secondary education
2
Certifications
Work History
UPS Express (United Parcel Services)Bangalore
Logistics Brokerage & Operation Associate- Officer
11.2022 - 07.2024
Job overview
- Spearheaded a dedicated customer service team , delivering exceptional support and resolving escalations, especially in Global Business Services (GBS) .
- Ensured customs compliance and accurate classification of goods for air freight and sea freight , managing systems like ERN, OPSYS, and ISPSYS .
- Facilitated seamless import/export operations for overseas clients by resolving customs queries and expediting clearance.
- Generated Daily Sales Reports (DSRs) and tracked Key Performance Indicators (KPI) to assess team performance and drive operational improvement.
- Managed risk and ensured regulatory adherence in cross-border freight and customs documentation for air, sea, and land shipments .
- Supported senior brokers in maintaining high-net-worth client relationships and delivering personalized service.
- Contributed to business growth through strategic sourcing , identifying new opportunities, and optimizing vendor relations.
- Streamlined client onboarding, ensuring accurate documentation and maintaining regulatory compliance .
- Developed strategies to improve operational efficiency , reduce delays, and enhance customer satisfaction for overseas shipments .
- Analyzed market trends to identify opportunities for cross-selling and upselling in client portfolios.
- Exceeded quarterly sales targets through effective client management and proactive relationship building.
- Prepared financial and performance reports , effectively communicating complex investment concepts to clients.
- Demonstrated expertise in freight forwarding, supply chain management, air freight, sea freight , and customs brokerage to optimize operations.
- Coordinated with GCC counterparts of UPS for express clearance of shipments, facilitating efficient cross-border logistics and minimizing clearance times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Spearheaded customer service team of 10 members, resolving escalations and queries from 100+ clients daily.
Ensured customs compliance for 500+ shipments per month, reducing clearance delays by 20%.
OPTIMISTIC EXPRESS LLCBangalore
Senior Operations Associate
02.2021 - 10.2022
Job overview
- Oversaw critical aspects of logistics operations to ensure smooth and efficient processes.
- Managed inventory control , optimizing levels and movements to enhance efficiency and minimize costs.
- Supervised warehouse operations , ensuring seamless flow from receiving goods to shipment.
- Coordinated transportation by scheduling shipments and optimizing routes to reduce lead times.
- Ensured strict adherence to customs regulations for imports and exports, minimizing risks of delays or penalties.
- Maintained strong vendor relationships , ensuring smooth collaboration with suppliers and logistics partners.
- Continuously monitored Key Performance Indicators (KPIs) to assess logistics efficiency and identify areas for improvement.
- Increased customer satisfaction rates by monitoring service quality and promptly addressing client concerns.
- Cultivated strong relationships with key stakeholders , facilitating cooperation on shared objectives and projects.
- Developed comprehensive plans for new initiatives, outlining goals, resources required, and expected outcomes.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Managed cargo clearance in Bangalore Air Customs for UAE-based express companies , including ABC Cargo , DR Cargo , Seabreeze Cargo , Rajab Cargo , and Flash Courier as clients.
- Ensured customs filing and priority clearance for shipments, reducing clearance times and enhancing service delivery for express cargo.
- Cultivated strong relationships with key stakeholders throughout organization to facilitate cooperation on shared objectives or projects.
- Increased customer satisfaction rates through diligent monitoring of service quality and addressing client concerns promptly.
- Managed inventory of over 2,000 SKUs, reducing stock discrepancies by 10%.
Coordinated transportation schedules, cutting lead times by 25% for 50+ weekly shipments. - Improved customs compliance, cutting delays by 15% for imports/exports.
Aramex India Pvt LtdBangalore
Senior Operations Officer
02.2018 - 01.2021
Job overview
- Led operational teams and contributed to strategic planning aligning logistics with organizational objectives.
- Collaborated with IT team to build user-friendly internal software , enhancing operations.
- Worked on Experia operations , integrating digital and social networks into unified customer experience platform.
- Led process improvement initiatives , implementing cost-saving strategies through workflow analysis.
- Worked with Aramex UAE for GCC client operations expansion in India , ensuring smooth cross-border logistics and alignment with regional strategies.
- Managed inventory control , ensuring optimal stock levels and accurate records to prevent stockouts.
- Fostered collaboration and communication between departments for operational excellence.
- Championed change management initiatives , ensuring smooth transitions during transformations.
- Developed key stakeholder partnerships for growth and innovation opportunities.
- Oversaw supply chain management , optimizing inventory levels and reducing lead times.
- Directed quality assurance programs to minimize product defects and uphold high standards.
- Conducted data analysis to identify opportunities for process improvement.
- Managed financial performance through budget management, expense tracking, and revenue optimization.
- Implemented customer service improvements , enhancing satisfaction through staff training.
- Evaluated employee performance using metrics aligned with company goals.
- Monitored industry trends and emerging technologies for operational enhancements.
- Led strategic planning initiatives for long-term success aligned with company objectives.
- Delivered results under tight deadlines by prioritizing tasks efficiently in fast-paced environments.
- Streamlined operational processes with new strategies and technology for increased efficiency.
- Negotiated contracts with vendors, securing favorable pricing and terms.
- Managed cross-functional teams to ensure smooth operations and timely project completion.
- Optimized resource allocation for improved outcomes and cost savings.
- Facilitated meetings among department heads , addressing challenges and tracking progress.
- Mentored junior team members , fostering professional development and best practices in operations.
- Established effective communication channels between departments, fostering collaboration and operational excellence.
- Oversaw supply chain management activities to optimize inventory levels and reduce lead times.
- Led team of 20+ staff across warehouse operations, customs clearance, and transportation management, improving overall logistics efficiency by 30% through process optimization and advanced resource planning.
Everest International ExpressBangalore
Senior Customs Clearance Executive
02.2014 - 01.2018
Job overview
- Ensured smooth passage of goods across international borders while adhering to customs regulations.
- Facilitated efficient customs clearance processes , maintaining compliance with regulations.
- Prepared and reviewed customs documentation meticulously, including import/export declarations, invoices, packing lists, and certificates of origin.
- Ensured accuracy in documentation to maintain compliance with customs regulations.
- Coordinated with customs officials to clear goods, submitting necessary documentation and addressing discrepancies.
- Determined correct tariff classifications and calculated customs duties, taxes, and fees accurately.
- Established long-term client relationships through consistent delivery of high-quality services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, improving organizational performance.
- Mentored junior staff members , fostering their career growth and developing future leaders.
- Prepared annual data metrics for operational performance analysis.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Led team of 15+ operations staff, optimizing warehouse efficiency
Education
Annamalai University, Annamalai, India
Bachelor of Commerce from Commerce
04.2001 - 2012.01
St Aloysius P.U. College, Mangalore, India
Diploma in Information Technology from Programming ,Tally ERP ,MS Office,Excel,PowerBI
01.2008 - 05.2009
St. Aloysius College, Mangalore, India
Pre-University in Commerce from History,Economic,Business Studies,Accountancy
01.2007 - 2009.01
Skills
Collaborative Partner ,Logistics Management,Financial Planning ,Asset Allocation
Software
Microsoft Excel
Microsoft Office Suite
SAP Logistics Software
ERP Systems
Transportation Management Systems
Warehouse Management Systems
ERN (Enterprise Resource Network)
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Konkani
Bilingual or Proficient (C2)
Tulu
Bilingual or Proficient (C2)
Accomplishments
- Successfully Led a Customer Service Team at UPS, delivering exceptional support and resolving escalations, particularly within Global Business Services (GBS).
- Optimized Customs Compliance Operations , ensuring accurate classification of goods and seamless customs clearance for multiple international shipments.
- Implemented Process Improvements through systems like ERN, OPSYS, and ISPSYS, resulting in streamlined operations and compliance.
- Reduced Operational Delays by proficiently managing customs queries and facilitating quick resolutions, improving service delivery time.
- Developed and Delivered Daily Sales Reports (DSRs) at UPS, offering data-driven insights to enhance team performance and operational efficiency.
- Spearheaded Strategic Sourcing and Negotiations , improving vendor relations and achieving cost savings in procurement processes.
- Enhanced Warehouse Operations through effective inventory management and optimized transportation routes, reducing lead times and costs.
- Handled Cross-border Freight & Import/Export Compliance for clients in the GCC, UK, and USA, navigating complex international logistics and customs regulations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 45 staff members.
Certification
Supply Chain Foundations: Project Management
Availability
See my work availability
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saturday
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morning
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Timeline
Supply Chain Foundations: Project Management
06-2024
Supply Chain Foundations
06-2024
Logistics Brokerage & Operation Associate- Officer
UPS Express (United Parcel Services)
11.2022 - 07.2024
Senior Operations Associate
OPTIMISTIC EXPRESS LLC
02.2021 - 10.2022
Senior Operations Officer
Aramex India Pvt Ltd
02.2018 - 01.2021
Senior Customs Clearance Executive
Everest International Express
02.2014 - 01.2018
St Aloysius P.U. College
Diploma in Information Technology from Programming ,Tally ERP ,MS Office,Excel,PowerBI
01.2008 - 05.2009
St. Aloysius College
Pre-University in Commerce from History,Economic,Business Studies,Accountancy
01.2007 - 2009.01
Annamalai University
Bachelor of Commerce from Commerce
04.2001 - 2012.01
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