David Mwangi
Dubai,UAE
Summary
Customer-focused Service Advisor with automotive industry experience. Provides polite, professional sales aftercare to maintain customer satisfaction. Allocated tasks to achieve deadlines for smooth service management.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Service advisor
Four Stroke Motors
Nairobi, Kenya
2021.11 - 2023.12
- Recorded details regarding car issues to maintain proper documentation.
- Responded to customer requests with friendly, knowledgeable service and support.
- Greeted and escorted customers to mechanics in charge.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
- Inspected customer vehicles for wear, tear and damage from accidents.
- Upsold products and services to customers to complement orders.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Resolved reported vehicle issues first time, achieving high customer satisfaction rate.
- Collaborated with service technicians to order parts for customers.
- Registered customer information on database to maintain accurate records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Notified customers about service changes or car pick-up schedules.
- Drove vehicles to determine problems and test repairs.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Processed invoices and payment runs with complete accuracy.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Wrote reports outlining project progress and results.
Auto mechanic
Auto Village
Nairobi, Kenya
2020.09 - 2021.11
- Used automated testing methods to carefully diagnose vehicle faults.
- Achieved vehicle functionality and longevity through proactive maintenance.
- Evaluated depth of current tire tread and educated customers about dangers of low tread.
- Located and diagnosed engine faults.
- Scheduled and carried out Planned Preventative Maintenance (PPM).
- Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
- Worked with team members to coordinate workflow and complete high-volume services in busy environments.
- Rotated and balanced tires to ensure even wear.
- Maintained knowledge of updated changes in various equipment models.
- Tuned engine to enhance vehicle performance and efficiency.
- Read and followed technical documentation to complete accurate repairs.
- Aligned and adjusted vehicle steering, motors and brakes.
- Carried out scheduled and routine maintenance on small and large vehicles.
- Changed vehicle oil and replaced filter.
- Assessed vehicle maintenance status and completed kilometre-based services, including changing out belts, filling fluids and replacing gaskets.
- Completed service orders and invoices to support proper documentation.
- Wore proper PPE and complied with OSHA standards to reduce risks and hazards.
- Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
- Fit and replaced engines, understanding and following manufacturers instructions.
- Disassembled and reassembled motor components to facilitate repair work.
- Tested and serviced motor vehicles with emphasis on Root Cause Analysis (RCA).
- Inspected customer vehicles for wear, tear and damage from accidents.
- Documented work logs and repairs to maintain accurate records.
- Protected against accidents by carefully handling tools and chemicals.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Delivered high-quality results within budget and timeframe targets.
Education
Associate of Arts - Motor Vehicle Mechanics
National Industrial Training Authority
Nairobi, Kenya 2019.01 - 2020.08
High School Diploma -
The Corner Brook School
Nairobi, Kenya 2015.01 - 2018.11
Skills
- Reporting and documentation
- Complaint resolution vehicle knowledge
- Motor vehicle knowledge
- Data entry
- Customer service
- Inspection skills
- Client rapport
- Communication skills
- Time management
- Knowledge of garage management software
- Telephone etiquette
- Cost estimating
Languages
English
Advanced
Affiliations
- Motorcycle riding
- Motorsports Marshal Volunteering
- Shooting
Certification
Supported By Team Toyota training for automotive technicians
Forklift operator (1-7 tons)
Timeline
Service advisor
Four Stroke Motors
2021.11 - 2023.12
Auto mechanic
Auto Village
2020.09 - 2021.11
Associate of Arts - Motor Vehicle Mechanics
National Industrial Training Authority
2019.01 - 2020.08
High School Diploma -
The Corner Brook School
2015.01 - 2018.11