David Wachiuri
Dubai
Summary
A highly motivated and experienced hospitality professional with over 12 years of experience in the luxury hotel industry. Expertise in doorman and bellman roles, with a proven ability to deliver top-tier guest services, manage luggage and valet operations, and create a welcoming and safe environment. Adept at anticipating guest needs and ensuring a seamless experience from arrival to departure. Strong communication skills, attention to detail, and a commitment to exceeding guest expectations.
Overview
17
17
years of professional experience
Work History
Mini Cooper Host/Bellman (Pre-opening)
25hours Hotel Dubai
Dubai
01.2022 - Current
- Greeted all guests with warmth and professionalism, ensuring a positive first impression and a smooth arrival experience
- Expertly managed luggage services, ensuring timely and secure transportation to and from guest rooms
- Coordinated transportation requests, including taxi services, airport transfers, and other guest transportation needs, ensuring punctuality and comfort
- Provided personalized recommendations and directions, enhancing guests’ experiences with local attractions and hotel amenities
- Assisted with valet parking services, ensuring efficient vehicle management and prompt retrieval upon guest request
- Collaborated closely with front desk and concierge staff to provide a seamless and enjoyable guest experience
- Maintained a clean, organized, and professional bellman station, adhering to high standards of hospitality and attention to detail.
Doorman
Rixos The Palm
01.2021 - 01.2022
- Warmly welcomed guests upon arrival, ensuring a welcoming atmosphere from the first moment
- Managed luggage services with precision, ensuring careful handling and efficient transportation to guest rooms
- Supervised valet parking operations, maintaining a smooth vehicle flow and providing prompt service
- Ensured guest safety by verifying identities and controlling access to the property
- Delivered exceptional concierge services, assisting guests with reservations, transportation, and local recommendations
- Managed package handling with meticulous attention to detail, ensuring secure storage and accurate delivery to guests
- Maintained a composed and efficient presence during emergencies, ensuring guest safety and providing assistance as needed.
Housekeeping Attendant
Fairmont The Palm
08.2020 - 01.2021
- Maintained the highest standards of cleanliness in guest rooms, ensuring a comfortable and welcoming environment
- Thoroughly cleaned and sanitized bathrooms, upholding stringent hygiene standards
- Efficiently managed laundry and linen services, ensuring proper storage and timely distribution
- Assisted in managing lost and found items, documenting, storing, and returning items to guests
- Promptly reported maintenance issues, contributing to a seamless guest experience.
Doorman (Pre-opening)
Fairmont The Palm
03.2013 - 05.2020
- Provided a warm and professional welcome to guests, ensuring a positive and memorable first impression
- Managed guest luggage with care, ensuring efficient transportation to rooms
- Oversaw valet services, maintaining an organized flow of vehicles and ensuring timely retrieval
- Ensured the safety and security of guests by verifying identities and controlling access to the hotel
- Offered exceptional concierge services, assisting with reservations, transportation, and local recommendations
- Managed package handling and delivery operations with precision and care
- Maintained a clean and inviting lobby area, creating a welcoming environment for guests.
Receptionist
Counselling Centre, Kerugoya Counseling Center
01.2008 - 06.2008
- Managed scheduling and correspondence for patient appointments, ensuring efficient operation of the counseling center
- Provided exceptional organizational skills in coordinating internal and external meetings
- Facilitated smooth communication through professional phone and in-person interactions.
Education
KCSE -
Nyeri Baptist High School
Skills
- Exceptional customer service
- Communication abilities
- Problem resolution
- Professionalism
- Effective solutions
- Opera hotel management system
- Housekeeping operations
- Concierge duties
- Organizational skills
- Luggage management
- Valet services
- Guest transportation
- Maintaining a calm demeanor
- Providing effective assistance
- Attention to detail
- Clean and organized environment
- Security awareness
- Controlling access
- Verifying guest identities
Personal Information
Date of Birth: 04/16/1988
Hobbies and Interests
- Basketball
- Swimming
- Football
- Running
Timeline
Mini Cooper Host/Bellman (Pre-opening)
25hours Hotel Dubai
01.2022 - Current
Doorman
Rixos The Palm
01.2021 - 01.2022
Housekeeping Attendant
Fairmont The Palm
08.2020 - 01.2021
Doorman (Pre-opening)
Fairmont The Palm
03.2013 - 05.2020
Receptionist
Counselling Centre, Kerugoya Counseling Center
01.2008 - 06.2008
KCSE -
Nyeri Baptist High School
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