David Michael
Sharjah,UAE
Summary
Results-driven branch manager with expertise in ethical leadership and branch operations. Demonstrates a strong ability to foster positive team dynamics and drive client loyalty through exceptional customer service. Proficient in implementing strategic sales plans and mentoring staff to achieve performance targets.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Branch Manager Sales and Operations
Y-Axis Middle East
Sharjah, UAE
12.2019 - Current
- - Fostered positive work environment that enhanced team morale and boosted productivity.
- Delivered exceptional customer service, strengthening client relationships and loyalty.
- Streamlined operations through effective use of CRM systems, improving client interactions.
- Proactively resolved customer complaints, maintaining company’s reputation for quality service.
- Promoted new products effectively, increasing sales conversions and customer engagement.
- Managed daily branch operations, ensuring efficient workflows and team performance.
- Developed and executed sales plans aligned with branch growth targets.
- Mentored and motivated sales team through targeted training and performance goal-setting.
- Analysed sales data and key performance indicators to inform strategy and report to management.
- Monitored market trends to identify new opportunities and adjust strategies accordingly. - Led team meetings to foster communication and collaboration.
Marketing and events manager
Rightmindz
Chennai, India
09.2012 - 03.2019
- Involved in 360 degree marketing campaigns
- Worked on branding
- Brand creation and Brand building
- Marketing and Concept focused events
- Managing budgets over 2 crore per year
Education
Bachelors of Business Administration - Business
SRM University
India 04.2001 - 04.2007
Skills
- Ethical leadership
- Branch audit experience
- Customer relations
- Business development
- Performance metrics
- Employee training
- Crisis handling
- Branch operations
- Negotiation proficiency
- Staff mentoring
Languages
English
Fluent
Hindi
Fluent
Tamil
Intermediate
Timeline
Branch Manager Sales and Operations
Y-Axis Middle East
12.2019 - Current
Marketing and events manager
Rightmindz
09.2012 - 03.2019
Bachelors of Business Administration - Business
SRM University
04.2001 - 04.2007