David Prasad Soman
Ab,UAE
Summary
I am an experienced Human resource Assistant and Personal Assistant in various industries with a can-do mind-set, open to new challenges and with a strong drive to create results. Over the past 10+ years, I have proven myself a flexible team player with excellent communication skills, a friendly and approachable attitude and the confidence to deal with typical situations that arise in a customer service environment.I can work effectively in a busy environment and have demonstrated that I can think on my feet and maintain professionalism under pressure.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Administrator assistant
Robt Stone MELLC
Abu Dhabi
11.2024 - Current
- Sorted and organised different types of information by document type, personnel or location.
- Added new data and notes to project and resource tracking spreadsheets.
- Supported executive leadership and office staff by managing operational workflow.
- Arranged filing systems for easy use and retrieval by personnel.
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Managed office supply inventory to prevent shortages and ensure smooth operations.
- Verified documents and associated records to catch and resolve discrepancies.
- Received and screened high-volume internal and external communications, calls and email.
- Coordinated travel arrangements for management staff, ensuring timely presence at meetings and events.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Handled incoming telephone calls professionally whilst providing accurate information.
- Gathered information, created charts and produced reports for staff.
- Planned travel arrangements for staff and executives, coordinating and communicating booking information.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Filed documents, improving data retrieval processes.
- Handled confidential information with discretion, fostering a trustful work environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
Public relations officer
Optam Labs & Scans
Pathanapuram, Kerala
11.2023 - 09.2024
- Developed strong relationships with media outlets for enhanced brand visibility.
- Reviewed public responses to campaigns, adjusting strategy accordingly.
- Created engaging content for various online platforms to generate positive publicity.
- Increased public awareness by implementing effective PR strategies.
- Analyzed competitor strategies, adapting own approach for optimal results.
- Conducted public presentations and prepared materials.
- Addressed negative reviews; improved overall public perception of brand.
- Improved efficiency and productivity by acquiring new skills.
- Handled high volume calls to address customer inquiries and concerns.
- Applied positive customer service approach to increase satisfaction levels.
- Handled high-volume telephone and email enquiries to minimize backlogs.
Drivers Training Instructor
Sneham Drivers Training School
Pathanapuram, Kerala
04.2023 - 10.2023
- Supported student drivers in hands-on road training, with real-time guidance to foster safety and confidence.
- Assessed learners' driving knowledge and ability and adapted lessons accordingly.
- Helped students to interpret traffic signals and navigate tricky junctions.
- Emphasised importance of vehicle maintenance for optimal performance on the roadways.
- Updated student records, accurately detailing attendance and test scores.
- Provided theory test preparation to ensure success.
- Guaranteed students' safety by operating driving controls in emergency situations.
- Tailored driving routes, lesson times and teaching strategies based on student needs.
- Explained and demonstrated use of gears, brakes and signals for safe driving.
- Incorporated defensive driving techniques into curriculum for safer road practices.
Personal Assistant II –HR
Amentum / Aecom
US Army Base, Camp Arifjan, Kuwait
03.2017 - 02.2023
- Completed data entry projects, verified accuracy and assigned classifications to information.
- Filed documents systematically which increased ease of access when needed.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Scanned and uploaded documents into digital filing system.
- Maximised team productivity by maintaining adequate levels of office supplies.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Conformed letters, emails and forms to office standards and corrected colleagues' work.
- Prepared reports and presentations for board meetings, streamlined decision-making process.
- Handled purchasing tasks for office supplies, optimised resource utilisation.
- Operated multi-line phone systems, handling high volume of calls daily.
- Facilitated training sessions for new hires, enhanced onboarding experience.
- Maintained updated spreadsheets with metrics for tracking and reporting.
- Updated company database regularly to maintain accurate records.
- Worked closely with HR department for recruitment activities, streamlined hiring process.
- Resolved administrative issues promptly, minimized downtime in operations.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied positive customer service approach to increase satisfaction levels.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Completed new joiner onboarding documentation and reference checks.
- Handled leave management duties, facilitating appropriate cover arrangements during absences.
- Communicated interview outcomes with internal and external candidates.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Examined, scanned and input documents in software system.
- Managed travel arrangements to ease executive schedules.
- Improved office efficiency by organizing and managing files.
- Scheduled appointments, meetings and travel for office staff.
Public Relation Officer
Travancore International School
Adoor, Kerala
06.2013 - 01.2017
- Handled correspondence between staff, parents, and students for improved understanding and transparency.
- Partnered with management to implement processes and complete special projects.
- Managed and maintained comprehensive school and staff diaries.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
- Drafted documents and reports for management review.
- Coordinated school events to foster community engagement.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Kept filing, administration and recordkeeping up to date.
- Supported head teachers in drafting reports – met deadlines consistently.
- Facilitated a safe learning environment with strict adherence to health and safety regulations.
- Oversaw activities and functions to maintain compliance with school policies.
- Scheduled meetings, conferences and appointments.
- Ordered stationary, first-aid, and sundries for well-maintained office supplies.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Handled high-volume telephone and email enquiries to minimize backlogs.
- Supported team by demonstrating respect and willingness to help.
Education
Diploma - Air line Customer Service
IATS
India 03.2012 - 03.2013
Bachelor of Arts - Economics
St. Stephens collage,
Pathanapuram, Kerala 06.2008 - 06.2011
Skills
- Data entry proficiency
- Typing speed and accuracy
- MS Office
- School records organization
- Schedule management
- Confidentiality awareness
- Computer literacy
- Client Relationship Management
- Records maintenance
- Customer service orientation
- Office equipment operation
- Document management
- Filing system development
- Travel arrangements
- Data Entry
Languages
English
Fluent
Hindi
Intermediate
Tamil
Intermediate
Malayalam
Native
Timeline
Administrator assistant
Robt Stone MELLC
11.2024 - Current
Public relations officer
Optam Labs & Scans
11.2023 - 09.2024
Drivers Training Instructor
Sneham Drivers Training School
04.2023 - 10.2023
Personal Assistant II –HR
Amentum / Aecom
03.2017 - 02.2023
Public Relation Officer
Travancore International School
06.2013 - 01.2017
Diploma - Air line Customer Service
IATS
03.2012 - 03.2013
Bachelor of Arts - Economics
St. Stephens collage,
06.2008 - 06.2011
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