Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

David Wanza Yankey

Summary

Accomplished Assistant Head Barista and Supervisor at House of Graze Restaurant, adept in team management and innovation. Excelled in mentoring staff, enhancing productivity, and fostering relationships. Skilled in computer applications and employee relations, I significantly contributed to operational improvements and positive customer experiences. Pragmatic Assistant fulfills various tasks with enthusiasm. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Committed barista with strengths in educational planning and childhood guidance. Collaborated with teachers and administrators to improve student understanding of material and provide better teaching methods. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervision . Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Assistant Head Barista And Supervisor

House of Graze Restaurant
12.2023 - Current
  • Mentored junior staff members, providing guidance and support to develop their skills and knowledge.
  • Established clear performance expectations for team members, providing constructive feedback and promoting professional development opportunities.
  • Served as an intermediary between the Head of Department and staff members, addressing concerns and facilitating open communication channels.
  • Managed budgets and resources effectively, ensuring optimal allocation to support departmental goals.
  • Liaised with external stakeholders such as suppliers or partners where necessary to maintain productive relationships.
  • Assisted in the hiring process for new staff members, contributing to the selection of qualified candidates.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Senior Barista

Roasters Specialty Coffee
08.2021 - 11.2023
  • Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
  • Streamlined beverage preparation, resulting in reduced wait times for customers.
  • Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
  • Innovated new drink recipes that became popular menu items among regular patrons.
  • Assisted with inventory management to ensure adequate stock levels and minimize waste.
  • Optimized workflow processes through effective communication between front-of-house staff and kitchen personnel.
  • Collaborated closely with team members to boost productivity during peak hours.
  • Managed daily financial transactions accurately while minimizing discrepancies in revenue tracking.
  • Partnered with local suppliers to source high-quality ingredients at competitive prices for the café''s offerings.
  • Coordinated catering services for special events such as meetings, parties, or corporate functions, leading to increased brand exposure within the community.
  • Conducted regular performance evaluations for fellow staff members to identify areas of improvement and support professional growth.
  • Developed special promotions and events that increased foot traffic during slow hours.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Senior Barista

Costa Coffee
04.2019 - 03.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Assisted with inventory management to ensure adequate stock levels and minimize waste.
  • Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.

Education

Barista Certificate Course

Alison
Netherlands
02.2024

Skills

  • Team Management
  • Human Resources
  • Verbal and written communication
  • Team Collaboration
  • Computer Skills
  • Document Preparation
  • Product and service knowledge
  • Workload Management
  • File and Record Keeping
  • Project Management
  • Administrative Support
  • Document Control
  • Project Support
  • Basic accounting
  • Meeting Support
  • Accounting Support
  • Meeting Coordination
  • Record preparation
  • Operations Support
  • Expense Reporting
  • Spreadsheet Software
  • Problem-Solving
  • Teamwork and Collaboration
  • Responsible and Dependable
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship building and networking
  • Interpersonal Skills
  • Analytical Thinking
  • Coaching and Mentoring
  • Student Performance Data Analysis
  • Staff Leadership
  • Self Motivation
  • Task Prioritization
  • Task Delegation
  • Interpersonal Communication
  • Professionalism
  • Goal Setting
  • Employee Performance Evaluations
  • Staff Training
  • Public Speaking
  • Problem-solving abilities
  • Multitasking
  • Event Planning
  • Data Confidentiality
  • Microsoft Office Suite
  • Meeting Scheduling
  • Project Coordination
  • File Management
  • Relationship Building

Timeline

Assistant Head Barista And Supervisor

House of Graze Restaurant
12.2023 - Current

Senior Barista

Roasters Specialty Coffee
08.2021 - 11.2023

Senior Barista

Costa Coffee
04.2019 - 03.2021

Barista Certificate Course

Alison
David Wanza Yankey