Davood Hafezi
Patient Experience Officer & Guest Service Executive & Assistant Purchase Manager
Abu Dhabi
Summary
Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency.
Overview
28
28
years of professional experience
4
4
Languages
Work History
Public Relation
Parseh Hotel
03.1996 - 08.1999
- Helped plan and execute private, company and client events.
Public Relations Officer
Al Azhar Trading
09.1999 - 01.2005
- Wrote press releases for routine use and crisis management.
Assistant Purchase Manager
Al Azhar Trading
01.2005 - 07.2008
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Asst Manager
Al Azhar Trading
01.2008 - 01.2014
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Public Relations Officer
Prime Sports
05.2014 - 07.2017
- Managed service projects from start to finish by finding partners, making detailed plans and executive projects.
Patient experience officer
Burjeel Hospital
01.2020 - Current
- Worked flexible hours across night, weekend and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Guest Service Executive
Burjeel Hospital
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- successful years of proven experience covering Insurance / Billing & Guest-Patient Relation Department of a leading multi-specialty Hospitals in UAE and Hands-on experience with communications with insurance, collections, contract analysis, cash posting, billing transactions with clients, and report creation
China – Shanghai & Beijing
07.2006
- Developed and initiated incentive and recognition programs for suppliers.
Malaysia- Kuala Lumpur & IPO
05.2007 - 01.2007
- Progressed through various purchasing, warehousing and leadership roles.
Kuala Lumpur
10.2008
- Sourced vendors, built relationships and negotiated prices.
Doha
08.2009
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
Kuala Lumpur
03.2015
- Improved inspection policies to increase quality of raw materials and finished goods.
Moscow & Saint Petersburg
08.2017 - Current
- Progressed through various purchasing, warehousing and leadership roles.
Istanbul & Yalova
07.2018
- Worked with clients to resolve claim issues quickly and efficiently.
Education
Bachelor of Management of Business - Economics
Shiraz - undefined
Branch of Islamic Azad university
Certificate of Appreciation moments of truth month May - undefined
Skills
Able to work under pressure
Guest experiences
Policy and procedure adherence
Quality improvement leadership
Vendor interaction
Timeline
Patient experience officer
Burjeel Hospital
01.2020 - Current
Istanbul & Yalova
07.2018
08.2017 - Current
03.2015
Public Relations Officer
Prime Sports
05.2014 - 07.2017
08.2009
10.2008
Asst Manager
Al Azhar Trading
01.2008 - 01.2014
Malaysia- Kuala Lumpur & IPO
05.2007 - 01.2007
China – Shanghai & Beijing
07.2006
Assistant Purchase Manager
Al Azhar Trading
01.2005 - 07.2008
Public Relations Officer
Al Azhar Trading
09.1999 - 01.2005
Public Relation
Parseh Hotel
03.1996 - 08.1999
Guest Service Executive
Burjeel Hospital
Bachelor of Management of Business - Economics
Shiraz - undefined
Branch of Islamic Azad university