Dawn Chandy Mathew
Dubai
Summary
Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management. 10+ year record of success in hospitality operations. Deadline-driven, focused on turning over rooms in efficient, cost-effective manner.
Overview
18
18
years of professional experience
Work history
Housekeeping Manager
Nehal Hotel
Abu Dhabi, UAE
09.2021 - 04.2023
- Liaised with customers to ensure housekeeping needs were adequately fulfilled, noting and acting on feedback for increased
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes
- Evaluated employee performance and developed improvement plans, maximizing team efficiency
- Completed schedules, shift reports and other business documentation in accurate and timely manner
- Monitored cost controls relating to staff efficiency, waste reduction and assessing regularly to save
- Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
- Trained and mentored all new personnel to maximize quality of service and performance
- Managed stock controls products to always enable effective and efficient results
- Effectively supervised and coordinated activities of housekeeping staff
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Managed expenses and inventory for optimal budget tracking
- Worked closely with front-of-house to strategically manage room cleaning in conjunction with check in and departure times
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
- Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction
- Implemented consistently high standards of cleanliness and for improved customer satisfaction
- Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations.
Housekeeping
Lewna hotel Deira
Dubai, UAE
11.2019 - 09.2021
- Liaised with customers to ensure housekeeping needs were adequately fulfilled, noting and acting on feedback for increased
- Reduced financial discrepancies through accurate management ofpayroll and bookkeeping processes
- Evaluated employee performance and developed improvement plans,maximizing team efficiency
- Completed schedules, shift reports and other business documentationin accurate and timely manner
- Monitored cost controls relating to staff efficiency, waste reductionand assessing regularly to save
- Provided ongoing training and support to housekeeping staff, offeringthorough inductions to establish successful work habits
- Trained and mentored all new personnel to maximize quality of serviceand performance
- Managed stock controls products to always enable effective and efficient results
- Effectively supervised and coordinated activities of housekeeping staff
- Drove improvements to workflow and room turnover with hands-on,proactive management style
- Managed expenses and inventory for optimal budget tracking
- Worked closely with front-of-house to strategically manage roomcleaning in conjunction with check in and departure times
- Assigned housekeeping staff to specific shifts and room blocks basedon abilities and daily requirements, ensuring maximum team efficiency
- Worked with front desk to respond promptly to guest requests,maximizing customer satisfaction
- Implemented consistently high standards of cleanliness and forimproved customer satisfaction
- Ensured supply of adequate chemical inventory and maintainingseamless housekeeping operations
Housekeeping Supervisor
Four points by Sheraton
Sharjah, UAE
12.2018 - 06.2019
- Managed expenses and inventory for optimal budget tracking
- Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations
- Sorted and removed rubbish and recycling according to schedules maintain clean, safe
- Performed administrative duties including rostering, performance management and to maintain efficiency and productivity
- Implemented consistently high standards of cleanliness and improved customer satisfaction
- Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
- Managed stock controls products to always enable effective and efficient results
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
- Placed orders for housekeeping supplies and guest toiletries
- Completed schedules, shift reports and other business documentation in accurate and timely manner
- Communicated repair needs to maintenance staff.
Housekeeping Supervisor
10.2016 - 12.2017
- Xclusive hotel apartment - burdubai, Dubai
- Liaised with customers to ensure housekeeping needs were adequately fulfilled, noting and acting on feedback for increased
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes
- Evaluated employee performance and developed improvement plans, maximizing team efficiency
- Completed schedules, shift reports and other business documentation in accurate and timely manner
- Monitored cost controls relating to staff efficiency, waste reduction and assessing regularly to save
- Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
- Trained and mentored all new personnel to maximize quality of service and performance
- Managed stock controls products to always enable effective and efficient results
- Effectively supervised and coordinated activities of housekeeping staff
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Managed expenses and inventory for optimal budget tracking
- Worked closely with front-of-house to strategically manage room cleaning in conjunction with check in and departure times
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
- Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction
- Implemented consistently high standards of cleanliness and for improved customer satisfaction
- Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations.
Housekeeping Supervisor
Oaks Liwa Heights - JLT
Dubai, UAE
11.2013 - 11.2015
- Liaised with customers to ensure housekeeping needs were adequately fulfilled, noting and acting on feedback for increased
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes
- Evaluated employee performance and developed improvement plans, maximizing team efficiency
- Completed schedules, shift reports and other business documentation in accurate and timely manner
- Monitored cost controls relating to staff efficiency, waste reduction and assessing regularly to save
- Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
- Trained and mentored all new personnel to maximize quality of service and performance
- Managed stock controls products to always enable effective and efficient results
- Effectively supervised and coordinated activities of housekeeping staff
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Managed expenses and inventory for optimal budget tracking
- Worked closely with front-of-house to strategically manage room cleaning in conjunction with check in and departure times
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
- Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction
- Implemented consistently high standards of cleanliness and for improved customer satisfaction
- Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations.
Housekeeping Supervisor
Flora, Kerala
Kochi, INDIA
05.2011 - 06.2012
Housekeeper Supervisor
Pj Princes, Kerala
Kochi
04.2011 - 04.2012
Housekeeping Supervisor
Pearl regency
Kottayam
12.2008 - 10.2009
Room Attendant
Le meridian
Kochi
06.2007 - 06.2008
Room Attendant
Kumarakam Lake resort
Kochi
05.2005 - 05.2007
Education
Diploma of Higher Education -
Diploma - Hotel Management
KITCO IITM
03.2006
Skills
- Employee evaluations
- Cleaning and sanitation
- Housekeeping cost reduction
- Methods
- Deep cleaning techniques
- Linen management
- Inspiring leadership
- Housekeeping staff training
- Payroll understanding
- Budget administration
- Housekeeping supply
- Management
- Chemical safety
- Laundry management
- Attention to detail
- Team building
- Customer-focused
- Problem-solving
Languages
English
Advanced
Malayalam
Fluent
Hindi
Upper intermediate
Tamil
Upper intermediate
Timeline
Housekeeping Manager
Nehal Hotel
09.2021 - 04.2023
Housekeeping
Lewna hotel Deira
11.2019 - 09.2021
Housekeeping Supervisor
Four points by Sheraton
12.2018 - 06.2019
Housekeeping Supervisor
10.2016 - 12.2017
Housekeeping Supervisor
Oaks Liwa Heights - JLT
11.2013 - 11.2015
Housekeeping Supervisor
Flora, Kerala
05.2011 - 06.2012
Housekeeper Supervisor
Pj Princes, Kerala
04.2011 - 04.2012
Housekeeping Supervisor
Pearl regency
12.2008 - 10.2009
Room Attendant
Le meridian
06.2007 - 06.2008
Room Attendant
Kumarakam Lake resort
05.2005 - 05.2007
Diploma of Higher Education -
Diploma - Hotel Management
KITCO IITM
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