Summary
Overview
Work History
Education
Skills
Websites
References
Software
Timeline
Generic
DAWN MATHEW

DAWN MATHEW

Housekeeping Manager
Al barsha 1,Dubai

Summary

Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management.10+ Year record of success in hospitality operations.

Overview

2026
2026
years of professional experience
4
4
Languages

Work History

Housekeeping Manager

Al Khoory Hotel Apartment
09.2023 - Current
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
  • Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
  • Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Established productive relationships with vendors to ensure timely delivery of quality products and services.
  • Implemented eco-friendly practices within the department, reducing environmental impact and increasing sustainability efforts.
  • Implemented innovative solutions for common housekeeping challenges, resulting in increased efficiency and reduced operational costs.
  • Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
  • Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
  • Improved employee retention rates through effective communication, feedback mechanisms, and recognition programs.
  • Managed budgets for staff, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
  • Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
  • Managed staff of 28 housekeepers.

Housekeeping Manager

Nehal Hotel
9 2021 - 4 2023
  • Liaised with customers to ensure housekeeping needs were adequately fulfilled, noting and acting on feedback for increased
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes
  • Evaluated employee performance and developed improvement plans, maximizing team efficiency
  • Completed schedules, shift reports and other business documentation in accurate and timely manner
  • Monitored cost controls relating to staff efficiency, waste reduction and assessing regularly to save
  • Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Managed stock controls products to always enable effective and efficient results
  • Effectively supervised and coordinated activities of housekeeping staff
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Managed expenses and inventory for optimal budget tracking
  • Worked closely with front-of-house to strategically manage room cleaning in conjunction with check in and departure times
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
  • Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction
  • Implemented consistently high standards of cleanliness and for improved customer satisfaction
  • Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations
  • Managed staff of 18 housekeepers.

Housekeeping Incharge

Lewna hotel Deira
11.2019 - 09.2021
  • Liaised with customers to ensure housekeeping needs were adequately fulfilled, noting and acting on feedback for increased
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes
  • Evaluated employee performance and developed improvement plans, maximizing team efficiency
  • Completed schedules, shift reports and other business documentation in accurate and timely manner
  • Monitored cost controls relating to staff efficiency, waste reduction and assessing regularly to save
  • Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Managed stock controls products to always enable effective and efficient results
  • Effectively supervised and coordinated activities of housekeeping staff
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Managed expenses and inventory for optimal budget tracking
  • Worked closely with front-of-house to strategically manage room cleaning in conjunction with check in and departure times
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
  • Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction
  • Implemented consistently high standards of cleanliness and for improved customer satisfaction
  • Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations

Housekeeping Supervisor

Four points by Sheraton
12.2018 - 06.2019
  • Managed expenses and inventory for optimal budget tracking
  • Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations
  • Sorted and removed rubbish and recycling according to schedules maintain clean, safe
  • Performed administrative duties including rostering, performance management and maintaining efficiency productivity
  • Implemented consistently high standards of cleanliness and improved customer satisfaction
  • Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
  • Managed stock controls products to always enable effective and efficient results
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
  • Placed orders for housekeeping supplies and guest toiletries
  • Completed schedules, shift reports and other business documentation in accurate and timely manner
  • Communicated repair needs to maintenance staff

Housekeeping Supervisor

Xclusive hotel apartment
10.2016 - 12.2017
  • Liaised with customers to ensure housekeeping needs were adequately fulfilled, noting and acting on feedback for increased
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes
  • Evaluated employee performance and developed improvement plans, maximizing team efficiency
  • Completed schedules, shift reports and other business documentation in accurate and timely manner
  • Monitored cost controls relating to staff efficiency, waste reduction and assessing regularly to save
  • Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Managed stock controls products to always enable effective and efficient results
  • Effectively supervised and coordinated activities of housekeeping staff
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Managed expenses and inventory for optimal budget tracking
  • Worked closely with front-of-house to strategically manage room cleaning in conjunction with check in and departure times
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
  • Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction
  • Implemented consistently high standards of cleanliness and for improved customer satisfaction
  • Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations

Housekeeping Supervisor

Oaks Liwa Heights - JLT
11.2013 - 11.2015
  • Liaised with customers to ensure housekeeping needs were adequately fulfilled, noting and acting on feedback for increased
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes
  • Evaluated employee performance and developed improvement plans, maximizing team efficiency
  • Completed schedules, shift reports and other business documentation in accurate and timely manner
  • Monitored cost controls relating to staff efficiency, waste reduction and assessing regularly to save
  • Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Managed stock controls products to always enable effective and efficient results
  • Effectively supervised and coordinated activities of housekeeping staff
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Managed expenses and inventory for optimal budget tracking
  • Worked closely with front-of-house to strategically manage room cleaning in conjunction with check in and departure times
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
  • Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction
  • Implemented consistently high standards of cleanliness and for improved customer satisfaction
  • Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations

Housekeeping Supervisor

Flora
05.2011 - 06.2012

Housekeeper Supervisor

Pj Princes
04.2011 - 04.2012

Housekeeping Supervisor

Pearl regency
12.2008 - 10.2009

Room Attendant

Le meridian
06.2007 - 06.2008

Room Attendant

Kumarakam Lake resort
05.2005 - 05.2007

Education

Diploma of Higher Education - Hotel Management

KITCO IITM
Kerala India
03.2006

Skills

Employee evaluations

Cleaning and sanitation

Housekeeping cost reduction methods

Linen management

Customer service-focused

Inspiring leadership

Budget administration

Scheduling and Planning

References

Available on request.

Software

Opera

WinHms

Wishnet

Timeline

Housekeeping Manager

Al Khoory Hotel Apartment
09.2023 - Current

Housekeeping Incharge

Lewna hotel Deira
11.2019 - 09.2021

Housekeeping Supervisor

Four points by Sheraton
12.2018 - 06.2019

Housekeeping Supervisor

Xclusive hotel apartment
10.2016 - 12.2017

Housekeeping Supervisor

Oaks Liwa Heights - JLT
11.2013 - 11.2015

Housekeeping Supervisor

Flora
05.2011 - 06.2012

Housekeeper Supervisor

Pj Princes
04.2011 - 04.2012

Housekeeping Supervisor

Pearl regency
12.2008 - 10.2009

Room Attendant

Le meridian
06.2007 - 06.2008

Room Attendant

Kumarakam Lake resort
05.2005 - 05.2007

Housekeeping Manager

Nehal Hotel
9 2021 - 4 2023

Diploma of Higher Education - Hotel Management

KITCO IITM
DAWN MATHEWHousekeeping Manager