Opera
DAWN MATHEW
Housekeeping Manager
Al barsha 1,Dubai
Summary
Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management.10+ Year record of success in hospitality operations.
Overview
2026
2026
years of professional experience
4
4
Languages
Work History
Housekeeping Manager
Al Khoory Hotel Apartment
09.2023 - Current
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Implemented eco-friendly practices within the department, reducing environmental impact and increasing sustainability efforts.
- Implemented innovative solutions for common housekeeping challenges, resulting in increased efficiency and reduced operational costs.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Improved employee retention rates through effective communication, feedback mechanisms, and recognition programs.
- Managed budgets for staff, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
- Managed staff of 28 housekeepers.
Housekeeping Manager
Nehal Hotel
9 2021 - 4 2023
- Liaised with customers to ensure housekeeping needs were adequately fulfilled, noting and acting on feedback for increased
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes
- Evaluated employee performance and developed improvement plans, maximizing team efficiency
- Completed schedules, shift reports and other business documentation in accurate and timely manner
- Monitored cost controls relating to staff efficiency, waste reduction and assessing regularly to save
- Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
- Trained and mentored all new personnel to maximize quality of service and performance
- Managed stock controls products to always enable effective and efficient results
- Effectively supervised and coordinated activities of housekeeping staff
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Managed expenses and inventory for optimal budget tracking
- Worked closely with front-of-house to strategically manage room cleaning in conjunction with check in and departure times
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
- Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction
- Implemented consistently high standards of cleanliness and for improved customer satisfaction
- Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations
- Managed staff of 18 housekeepers.
Housekeeping Incharge
Lewna hotel Deira
11.2019 - 09.2021
- Liaised with customers to ensure housekeeping needs were adequately fulfilled, noting and acting on feedback for increased
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes
- Evaluated employee performance and developed improvement plans, maximizing team efficiency
- Completed schedules, shift reports and other business documentation in accurate and timely manner
- Monitored cost controls relating to staff efficiency, waste reduction and assessing regularly to save
- Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
- Trained and mentored all new personnel to maximize quality of service and performance
- Managed stock controls products to always enable effective and efficient results
- Effectively supervised and coordinated activities of housekeeping staff
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Managed expenses and inventory for optimal budget tracking
- Worked closely with front-of-house to strategically manage room cleaning in conjunction with check in and departure times
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
- Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction
- Implemented consistently high standards of cleanliness and for improved customer satisfaction
- Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations
Housekeeping Supervisor
Four points by Sheraton
12.2018 - 06.2019
- Managed expenses and inventory for optimal budget tracking
- Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations
- Sorted and removed rubbish and recycling according to schedules maintain clean, safe
- Performed administrative duties including rostering, performance management and maintaining efficiency productivity
- Implemented consistently high standards of cleanliness and improved customer satisfaction
- Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
- Managed stock controls products to always enable effective and efficient results
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
- Placed orders for housekeeping supplies and guest toiletries
- Completed schedules, shift reports and other business documentation in accurate and timely manner
- Communicated repair needs to maintenance staff
Housekeeping Supervisor
Xclusive hotel apartment
10.2016 - 12.2017
- Liaised with customers to ensure housekeeping needs were adequately fulfilled, noting and acting on feedback for increased
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes
- Evaluated employee performance and developed improvement plans, maximizing team efficiency
- Completed schedules, shift reports and other business documentation in accurate and timely manner
- Monitored cost controls relating to staff efficiency, waste reduction and assessing regularly to save
- Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
- Trained and mentored all new personnel to maximize quality of service and performance
- Managed stock controls products to always enable effective and efficient results
- Effectively supervised and coordinated activities of housekeeping staff
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Managed expenses and inventory for optimal budget tracking
- Worked closely with front-of-house to strategically manage room cleaning in conjunction with check in and departure times
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
- Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction
- Implemented consistently high standards of cleanliness and for improved customer satisfaction
- Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations
Housekeeping Supervisor
Oaks Liwa Heights - JLT
11.2013 - 11.2015
- Liaised with customers to ensure housekeeping needs were adequately fulfilled, noting and acting on feedback for increased
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes
- Evaluated employee performance and developed improvement plans, maximizing team efficiency
- Completed schedules, shift reports and other business documentation in accurate and timely manner
- Monitored cost controls relating to staff efficiency, waste reduction and assessing regularly to save
- Provided ongoing training and support to housekeeping staff, offering thorough inductions to establish successful work habits
- Trained and mentored all new personnel to maximize quality of service and performance
- Managed stock controls products to always enable effective and efficient results
- Effectively supervised and coordinated activities of housekeeping staff
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Managed expenses and inventory for optimal budget tracking
- Worked closely with front-of-house to strategically manage room cleaning in conjunction with check in and departure times
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency
- Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction
- Implemented consistently high standards of cleanliness and for improved customer satisfaction
- Ensured supply of adequate chemical inventory and maintaining seamless housekeeping operations
Housekeeping Supervisor
Flora
05.2011 - 06.2012
Housekeeper Supervisor
Pj Princes
04.2011 - 04.2012
Housekeeping Supervisor
Pearl regency
12.2008 - 10.2009
Room Attendant
Le meridian
06.2007 - 06.2008
Room Attendant
Kumarakam Lake resort
05.2005 - 05.2007
Education
Diploma of Higher Education - Hotel Management
KITCO IITM
Kerala India03.2006
Skills
Employee evaluations
Cleaning and sanitation
Housekeeping cost reduction methods
Linen management
Customer service-focused
Inspiring leadership
Budget administration
Scheduling and Planning
References
Available on request.
Software
WinHms
Wishnet
Timeline
Housekeeping Manager
Al Khoory Hotel Apartment
09.2023 - Current
Housekeeping Incharge
Lewna hotel Deira
11.2019 - 09.2021
Housekeeping Supervisor
Four points by Sheraton
12.2018 - 06.2019
Housekeeping Supervisor
Xclusive hotel apartment
10.2016 - 12.2017
Housekeeping Supervisor
Oaks Liwa Heights - JLT
11.2013 - 11.2015
Housekeeping Supervisor
Flora
05.2011 - 06.2012
Housekeeper Supervisor
Pj Princes
04.2011 - 04.2012
Housekeeping Supervisor
Pearl regency
12.2008 - 10.2009
Room Attendant
Le meridian
06.2007 - 06.2008
Room Attendant
Kumarakam Lake resort
05.2005 - 05.2007
Housekeeping Manager
Nehal Hotel
9 2021 - 4 2023
Diploma of Higher Education - Hotel Management
KITCO IITM