DAWOOD KHAN
Summary
Dynamic and results-driven professional with 4 years of experience within the Emaar Entertainment group. Proven track record in high-volume guest service, service recovery, and operational leadership. Awarded multiple honors for customer excellence and mentorship. Seeking to leverage expertise in relationship management and communication as a Sales Officer or Customer Service Specialist.
Dedicated professional skilled in customer service and team supervision. Drives guest satisfaction through effective complaint resolution and proactive communication. Committed to fostering a safe and engaging environment for both guests and staff.
Availability : Immediate
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Guest Service Agent (Official Title) & Acting Ride Operator In-Charge
Emaar Entertainment - Play DXB
Dubai
04.2022 - 03.2026
- Premium Guest Relations: Provide a welcoming first point of contact for a diverse international clientele, managing
- Service Recovery: Expertly resolve complex guest complaints and inquiries by providing calm, solution-oriented support to ensure continued customer satisfaction
- Safety & Compliance: Oversee daily operations for high-capacity attractions, maintaining a flawless record of 100% safety SOP compliance and zero violations
- Team Leadership: Supervise ride area operations and coordinate staff assignments to ensure seamless guest flow and efficient service delivery.
- Mentorship & Training: Onboard and mentor new team members in guest service standards and operational safety, recognized with the Buddy Star Award
OPERATION COORDINATOR
OCEAN TIGER TRANSPORT
12.2021 - 03.2022
- Coordinated logistics operations, managing schedules and facilitating communication between stakeholders.
- Monitored shipment tracking, resolving discrepancies and ensuring timely delivery of goods to customers.
Customer Service Agent
SKY VIEWS
- Provided first point of contact for customer enquiries and support
- Resolved customer issues by identifying needs and providing solutions
Customer Service Representative
Novo Cinemas , Dragon mart 2
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
Receptionist
SIMS HOSPITAL
- Greeted patients and visitors warmly to create welcoming atmosphere.
- Managed appointment scheduling and maintained accurate patient records.
- Maintained reception area cleanliness and organisation to enhance professionalism.
Education
Certificate of Higher Education - Faculty of Science
Govt Jahanzeb college
Pakistan01-2020
Skills
- Ride Operations In-Charge (3G & Above, Complex Rides)
- Operational Safety & SOP Compliance (CBI Certified)
- Guest Service Excellence & Complaint Handling
- Customer relationship management
- Guest complaint handling
- Employee training
- Communication skills
- Operational safety
- Check-in and -out processes
- Guest relations strategy
- License : Valid UAE Driving License (Manual , Category 3)
Certification
- CBI Certified Ride Operator: Specialized in 3G+ and complex operations (Valid until Jan 2027).
- Specialty Attendant Certificate: Certified for specialized guest safety and support (Valid until Jan 2027).
- Buddy Star Award: Recognized for excellence in staff training and mentorship.
- Customer Choice & Most Improved Awards: Honored for consistently high guest satisfaction and professional growth.
- Student of the Year (2021): Awarded for overall academic and leadership excellence.
Languages
- English: Fluent
- Urdu / Hindi / Pashto: Native/Fluent
- Arabic: Basic
Professional References
- Mr. Arshad Sheikh: Operations Manager – Emaar Entertainment
- Mr. Arjun: Duty Manager – Emaar Entertainment
Timeline
Guest Service Agent (Official Title) & Acting Ride Operator In-Charge
Emaar Entertainment - Play DXB
04.2022 - 03.2026
OPERATION COORDINATOR
OCEAN TIGER TRANSPORT
12.2021 - 03.2022
Customer Service Agent
SKY VIEWS
Customer Service Representative
Novo Cinemas , Dragon mart 2
Receptionist
SIMS HOSPITAL
Certificate of Higher Education - Faculty of Science
Govt Jahanzeb college