DAWOOD RASHID GILKAR
Sales Executives
DUBAI
Summary
Sales and Customer Service Extraordinaire: Seasoned Professional Combining Strategic Sales Acumen with Exceptional Customer Care to Drive Revenue Growth and Foster Long-Term Client Relationships
Overview
5
5
years of professional experience
Work History
Etisalat | Sales Executive
Etisalat
01.2022 - Current
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Recommended accurate and effective solutions to customers after identifying problems.
- Helped resolve client problems quickly with superior customer service. Identified client needs, built relationships and overcame objections to drive sales.
Sales Executives
Asian Paints
03.2021 - 10.2021
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Technical Support Representative
ADOBE, Teleperformance
12.2018 - 05.2020
- Devised solutions to operations issues related to system and software, working closely via phone, email, live chat and web teleconference Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Bachelor of Engineering Technology - Civil Engineering Technology
IK GUJRAL PUNJAB TECHNICAL UNIVERSITY
Punjab India 04.2001 -
Bachelor of Engineering Technology - Civil Engineering Technology
RIMT UNIVERSITY
Punjab INDIA 04.2001 -
Skills
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Timeline
Etisalat | Sales Executive
Etisalat
01.2022 - Current
Sales Executives
Asian Paints
03.2021 - 10.2021
Technical Support Representative
ADOBE, Teleperformance
12.2018 - 05.2020
Bachelor of Engineering Technology - Civil Engineering Technology
IK GUJRAL PUNJAB TECHNICAL UNIVERSITY
04.2001 -
Bachelor of Engineering Technology - Civil Engineering Technology
RIMT UNIVERSITY
04.2001 -
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