Katherine Joy Rivera

As a Customer Service cum Telesales

• Assist dental professionals with their questions about different events we handle
• Assist clients to complete registration and process payments via card, cash and bank transfer
• Process our clients hotel bookings, visa application and flight ticket assistance

As a Sales Team Lead

• Push the team to generate sales and hit target for the whole month
• Send end of day report to the management for better view of the sales quota
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Proved successful working within tight deadlines and a fast-paced environment.

• My role was to prepare necessary documents for policy implementation, registration of collected devices from drivers, regular follow up to customers and informing once device is ready to convert to sales, handle email and chat enquiries

• My role was to answer all incoming calls and make outbound calls to clients, schedule appointments for cleaners, handle email, chat and walk in queries

• My role was to identify and evaluate opportunities improving the process and customer experience, assisted the sales team for incoming requests for new services, handle escalated and upset calls, maintained and updated the outbound call reports

• My role was to provide customer service and account management support services for telecom, handle incoming questions from the clients, managed to solve their complaints regarding bills and telecom services.

• My role was to handle customer interactions, follow up and ensure all escalations has been addressed and offered extra mile to convert into sales, keep records of clients updated and make sure all orders are processed

• My role was to answer all incoming calls and make outbound calls to clients, schedule appointments for cleaners, handle email, chat queries

• My role was to assist patient and carry doctors’ orders, ensure medication and vital signs are taken and recorded on time