Beorgy Merveil
Dubai
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Sonder Inc
05.2023 - Current
- Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
- Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
Customer Service
EXPO 2020 Dubai
10.2021 - 03.2022
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Contributed to higher occupancy rates through outstanding customer service.
- Delivered exceptional customer service by addressing inquiries promptly and professionally.
Customer Service Representative
STARDUST
06.2019 - 04.2021
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
Residential Concierge
KHIDHMAH LLC
03.2014 - 02.2019
- Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Responded to guest inquiries to maximize guest satisfaction.
- Streamlined front desk operations for increased efficiency and improved customer service.
Admin Assistant
UBA BANK
06.2012 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Established administrative work procedures to track staff's daily tasks.
Receptionist
UBA BANK
02.2011 - 05.2012
- Greet people entering the office, answering any questions providing directions and alerting staff when someone is there to meet or visit them.
- Manage the office log of who is entering and exiting the office.
- Serve as the face of the company, offering friendly service to those entering the office or calling in on the phone.
- Maintain the reception area, keeping it clean and free of clutter.
- Accept deliveries and mail, organize them to be distributed to the correct recipients and ensure they get to the recipient in a timely manner while also managing outgoing mail packages for pickup.
Education
Bachelor's of Business - Administration
E.S.G.A.E - University
02.2014
Skills
- Customer service
- Guest services
- Problem-solving skills
- Multitasking proficiency
- Administrative support
- Customer relations
- Call center operations
LANGUAGES
English - Professional Working Proficiency
French - Professional Working Proficiency
Spanish
Hobbies and Interests
Enjoy Reading, Walking
Timeline
Front Desk Agent
Sonder Inc
05.2023 - Current
Customer Service
EXPO 2020 Dubai
10.2021 - 03.2022
Customer Service Representative
STARDUST
06.2019 - 04.2021
Residential Concierge
KHIDHMAH LLC
03.2014 - 02.2019
Admin Assistant
UBA BANK
06.2012 - 08.2013
Receptionist
UBA BANK
02.2011 - 05.2012
Bachelor's of Business - Administration
E.S.G.A.E - University
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