Beorgy Merveil
Dubai
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Sonder Inc
Dubai, United Arab Emirates
05.2023 - Current
- Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
- Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
Customer Service
EXPO 2020 Dubai
Dubai, United Arab Emirates
10.2021 - 03.2022
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Contributed to higher occupancy rates through outstanding customer service.
- Delivered exceptional customer service by addressing inquiries promptly and professionally.
Customer Service Representative
STARDUST
Abu Dhabi, United Arab Emirates
06.2019 - 04.2021
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
Residential Concierge
KHIDHMAH LLC
Abu Dhabi, United Arab Emirates
03.2014 - 02.2019
- Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Responded to guest inquiries to maximize guest satisfaction.
- Streamlined front desk operations for increased efficiency and improved customer service.
Admin Assistant
UBA BANK
Congo, Brazzaville
06.2012 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Established administrative work procedures to track staff's daily tasks.
Receptionist
UBA BANK
Congo, Brazzaville
02.2011 - 05.2012
- Greet people entering the office, answering any questions providing directions and alerting staff when someone is there to meet or visit them.
- Manage the office log of who is entering and exiting the office.
- Serve as the face of the company, offering friendly service to those entering the office or calling in on the phone.
- Maintain the reception area, keeping it clean and free of clutter.
- Accept deliveries and mail, organize them to be distributed to the correct recipients and ensure they get to the recipient in a timely manner while also managing outgoing mail packages for pickup.
Education
Bachelor's of Business - Administration
E.S.G.A.E - University
02.2014
Skills
- Customer service
- Guest services
- Problem-solving skills
- Multitasking proficiency
- Administrative support
- Customer relations
- Call center operations
LANGUAGES
English - Professional Working Proficiency
French - Professional Working Proficiency
Spanish
Hobbies and Interests
Enjoy Reading, Walking
Timeline
Front Desk Agent
Sonder Inc
05.2023 - Current
Customer Service
EXPO 2020 Dubai
10.2021 - 03.2022
Customer Service Representative
STARDUST
06.2019 - 04.2021
Residential Concierge
KHIDHMAH LLC
03.2014 - 02.2019
Admin Assistant
UBA BANK
06.2012 - 08.2013
Receptionist
UBA BANK
02.2011 - 05.2012
Bachelor's of Business - Administration
E.S.G.A.E - University