Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeseenah Moossa

Jeseenah Moossa

Summary

Dubai, United Arab Emirates HR Payroll Consultant to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Salient Credentials

  • Over 5 years of professional Oracle HRMS module consultation experience
  • Experience in working with various entities under MKM Commercial Holdings since 2019
  • Successfully managed multiple end to end HR Payroll requirements, responsible for client interaction,training, estimating, planning, scheduling and development
  • Managed and developed custom requirements
  • Experience in communicating and interaction with Clients
  • Exposure in resolving HR Payroll issues
  • BSC in Information Systems & Management with specialization in Software Engineering, from Manipal University , Dubai, UAE
  • Over 5 years of professional Oracle HRMS module consultation experience
  • Experience in working with various entities under MKM Commercial Holdings since 2019
  • Successfully managed multiple end to end HR Payroll requirements, responsible for client interaction,training, estimating, planning, scheduling and development
  • Managed and developed custom requirements
  • Experience in communicating and interaction with Clients
  • Exposure in resolving HR Payroll issues

HR Payroll Consultant

MKM Commercial Holdings LLC
Dubai
01.2018 - Current
  • Knowledge of Implementation Methodology
  • Assist in the checking of more than 18 payroll data input, and monthly deadlines are adhered to
  • Knowledge on how to conduct workshops and training sessions
  • Good documentation skills
  • Systems and user acceptance testing skills
  • Configure the Workday Payroll solution and documentation
  • Demonstrate the configurations through the development of prototype
  • Work with clients to help convert legacy data into Workday
  • Assist clients in testing the Workday solution
  • Provide subject matter expertise regarding key business process decisions related to industry and/or functional areas
  • Leverage prior Human Resources / Payroll
  • Improvising and adapting to organizational changes as and when they arise
  • Working with HR systems and IT programs i.e
  • Payroll, excel etc.

Helpdesk Technical Support Engineer

MKM Commercial Holdings LLC
Dubai
08.2012 - 01.2018
  • Provide base level IT support to company personnel
  • Resolve customer complaints and concerns with strong verbal and negotiation skills
  • Display courtesy and strong interpersonal skills with all customer interactions
  • Build and maintain successful relationships with service providers, dealers and consumers
  • Maintain composure and patience in face of difficult customer situations
  • Process an average of inbound and outbound technical support calls
  • Support customers with online billing and account issues
  • Train new employees and explain protocols clearly and efficiently
  • Refer difficult issues to upper management while maintaining positive rapport with customer
  • Inform customers about issue resolution progress
  • Support customers having data connectivity issues
  • Provide thorough support and problem resolution for customers
  • Manage IT setup and service requests
  • Assist with lead generation
  • Mentor other engineers
  • Assist customers with technical issues via email and telephone
  • Provide real-time support to everyday users
  • Develop and maintain positive customer relationships
  • Respond to customer service emails in a timely and effective manner
  • Report important problems to management
  • Work with customer service supervisor to resolve customer concerns
  • Research, resolve and follow up on customer issues
  • Handle a large volume of phone calls and emails
  • Diligently followed up with customers about existing logged issues
  • Maintain a calm, professional demeanor when faced with high demand, high volume workloads
  • Assess customer bug and enhancement requests and prioritized development
  • Devise workarounds for problems
  • Develop and maintain technical expertise
  • Research, document and escalate cases to higher levels of support according to internal procedures
  • Review support cases for technical and troubleshooting accuracy
  • Assist in process refinement to improve customer service and support
  • Develop documentation for common processes for both support staff and end-users
  • Troubleshot hardware issues and worked with service providers to facilitate repairs
  • Create end-user self-service tools and documentation
  • Create new account, reset passwords and configured access for users.

Education

BSC - Information Systems & Management, Software Engineering

Manipal University

CCNA –Level - undefined

Manipal University
2012

Skills

  • Certifications/ Training
  • Dependable and Responsible
  • Active Listening
  • Teambuilding
  • Decision-Making
  • Interpersonal Communication
  • Written Communication
  • Problem-Solving
  • Self-Motivated
  • Teamwork and Collaboration
  • MS Office
  • Training and Development
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Attention to Detail
  • Flexible and Adaptable
  • Excellent Communication

Languages

English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Malayalam
Elementary (A2)
Urdu
Upper intermediate (B2)

Timeline

HR Payroll Consultant

MKM Commercial Holdings LLC
01.2018 - Current

Helpdesk Technical Support Engineer

MKM Commercial Holdings LLC
08.2012 - 01.2018

Salient Credentials

BSC - Information Systems & Management, Software Engineering

Manipal University

CCNA –Level - undefined

Manipal University

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Jeseenah Moossa