Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic

Deaina Khawan

Sharjah ,UAE

Summary

Accomplished professional with extensive expertise in project lifecycle management, adept at creating work breakdown structures and managing time scheduling and allocation. Proficient in risk analysis techniques and scope definition, with a strong focus on process improvement strategies and client relations. Demonstrates exceptional people management skills, communication proficiency, and cultural awareness to enhance customer engagement and relationship management. Committed to driving process improvement and achieving key performance indicators through creative thinking and initiative taking.

Experienced Project Manager known for delivering complex projects on time and within scope. Skilled in stakeholder management, team leadership, and process optimisation, resulting in increased efficiency and client satisfaction. Known for driving project success through strategic planning, risk management, and collaborative problem-solving.

Proactive professional with knack for strategic planning and problem-solving, coupled with excellent communication and leadership abilities. Skilled in managing resources effectively and fostering team collaboration to drive project success. Committed to delivering measurable results and continuous improvement in [Desired Position] role.

Driven Project Manager with knack for strategic planning and problem-solving. Demonstrated proficiency in team leadership and communication, ensuring seamless project execution. Committed to delivering impactful results that drive organisational success.

Experienced project manager with focus on delivering complex projects within scope, time, and budget. Proven capability to lead cross-functional teams, streamline processes, and drive project success through strong communication and problem-solving skills. Adept at managing stakeholder expectations and mitigating risks to ensure project alignment with business objectives.

Offering strong organisational and leadership skills, with background in team collaboration and problem-solving. Knowledgeable about managing timelines and coordinating resources to meet project goals. Ready to use and develop communication, planning, and stakeholder management skills in [Desired Position] role.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Hard-working project manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Organised and dependable assigned with at different job positions with [29] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Enthusiastic service delivery manager with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Passionate project manager with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.

Overview

29
29
years of professional experience
5
5
years of post-secondary education

Work history

Project manager

Etisalat@end
Dubai, UAE
01.2016 - 09.2022
  • Integrated new technologies into existing systems for improved functionality.
  • Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
  • Implemented quality control measures, ensured adherence to standards.
  • Streamlined processes using lean methodologies significantly improved operational efficiency.
  • Identified risks, implemented mitigation strategies for secure project outcomes.
  • Streamlined processes using lean methodologies have improved operational efficiency significantly.
  • Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
  • Strengthened stakeholder relationships through regular updates and clear communication.

Service delivery manager

Etisalat@end
Dubai
09.2006 - 12.2015
  • Directed all aspects of service operations to guarantee quality control.
  • Devised strategic plans for business growth and sustainability.
  • Designed training programmes for staff development and skill enhancement.
  • Fostered strong team dynamics to ensure seamless service delivery.
  • Improved process efficiency with the implementation of innovative solutions.
  • Elevated customer experience through proactive issue resolution and prompt response times.
  • Streamlined service delivery processes for enhanced client satisfaction.
  • Managed large-scale projects, ensuring timely completion within budget constraints.
  • Facilitated effective communication channels, promoting transparency and collaboration at all levels.
  • Achieved higher client retention by prioritising excellent customer service.
  • Coordinated with multiple stakeholders, ensuring alignment of goals and objectives across departments.
  • Implemented risk management strategies, safeguarding organisational interests in volatile market situations.
  • Drove continuous improvement, analysing customer feedback to identify trends and gaps in service offering.
  • Managed relationships and performance of external suppliers and required resources.
  • Generated monthly and quarterly forecasts of team costs and project revenues.
  • Achieved increased customer retention rates through active listening and genuine engagement.

Sales executive

Etisalat@end
Dubai
08.1999 - 09.2006
  • Streamlined sales process to enhance operational efficiency and productivity.
  • Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
  • Implemented robust CRM systems that improved tracking of sales activities and client interactions.
  • Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
  • Delivered engaging sales presentations at industry events to attract potential customers and partners.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
  • Facilitated staff training programs enhancing their skills thereby positively impacting overall team performance.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.

Sales clerk

Etisalat@end
Dubai
08.1993 - 07.1999
  • Handled customer queries and complaints, improving store reputation.
  • Helped resolve any customer disputes or issues swiftly and amicably.
  • Increased customer satisfaction by providing prompt and courteous service.
  • Achieved daily sales goals with professional product presentation.
  • Conveyed promotions and discounts to customers, enhancing their shopping experience.
  • Kept up-to-date with new products to provide relevant suggestions to customers.
  • Delivered highest standards of customer service to [Number]+ customers, consistently maintaining client satisfaction score of [Number]%.
  • Built lasting relationships with clients through customer service interactions.
  • Helped customers obtain specialised help for refunds and exchanges.

Education

Bachelor of Technology - Business

Sky Line college
12.2000 - 08.2005

Skills

  • Project lifecycle expertise
  • Work breakdown structure creation
  • Time scheduling and allocation
  • Risk analysis techniques
  • Scope definition
  • People Management
  • Process improvement strategies
  • Client relations
  • Initiative taking
  • Communication proficiency
  • Customer Service
  • Interpersonal communication
  • Cultural awareness
  • Product knowledge
  • Relationship Management
  • Conflict Resolution
  • Process Improvement
  • Customer engagement
  • Creative thinking
  • Crisis management
  • Customer service orientation
  • KPI setting and management

Languages

English
Advanced
Urdu
Intermediate
Arabic
Native

Affiliations

  • Swimming and horse riding and reading

Accomplishments

1-During my work journey, when I was in the position of a sales executive, I was honored by gaining first place in the region by achieving the target set by my company

2-And being honored when I achieved the target set by my management while working as a service delivery manager

3- In the position of project manager, my project was elected as the best project for the year 2018 with high revenue

Timeline

Project manager

Etisalat@end
01.2016 - 09.2022

Service delivery manager

Etisalat@end
09.2006 - 12.2015

Bachelor of Technology - Business

Sky Line college
12.2000 - 08.2005

Sales executive

Etisalat@end
08.1999 - 09.2006

Sales clerk

Etisalat@end
08.1993 - 07.1999
Deaina Khawan