Overview
Work History
Education
Languages
Timeline
Generic
DEANNA OCTAVO

DEANNA OCTAVO

DUBAI

Overview

17
17
years of professional experience

Work History

Beauty Advisor

ESTEE LAUDER (Dubai Duty Free)
04.2023 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.

Sales Assistant

DUBAI DUTY FREE
12.2022 - 04.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Researched new clients for sales team, inputting contact information into Salesforce.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Business Owner

TWIN RIVER RESORT
01.2021 - Current
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Beauty Advisor

LOREA'L PARIS (Dubai Duty Free)
12.2012 - 11.2020
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Maintained counter and display areas for cleanliness and organization.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Met sales goals, supporting organizational health through consistent and reliable service.

Sales Assistant

DUBAI DUTY FREE
07.2010 - 11.2012
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Established rapport with customers using active listening and interpersonal skills.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

HR Assistant

SUPERVALUE INC (SM Savemore, Bacolod Branch)
07.2008 - 07.2010
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Oversaw and managed hiring process and assisted human resources.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.

Cage Cashier

STAR CRUISE, MAGSAYSAY SHIPPING COMPANY
06.2007 - 03.2008
  • Processed various cash transactions and answered gaming customer questions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Secured casino funds not in use after balancing cash drawer.
  • Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
  • Checked customer identification and verified signatures for large transactions.
  • Moved currency, coins and chips following exact security protocols.
  • Performed check cashing for customers based on company policies.
  • Verified and processed authorization forms for transactions.
  • Sold chips, tokens or tickets to patrons based on individual needs.
  • Helped patrons access funds by cashing checkers and processing credit card advances.
  • Understood and consistently followed gaming commission rules governing establishment activities.
  • Protected customers by following information security procedures and maintaining confidentiality of transactions.
  • Worked well in a team setting, providing support and guidance.

Receptionist

BACOLOD SPA
10.2006 - 05.2007
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

F&B Associate

GRAND REGAL HOTEL (Bacolod Branch)
03.2006 - 10.2006
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

Bachelor of Science - Hospitality Management

UNIVERSITY OF ST. LASALLE
Bacolod City, Philippines
03.2006

No Degree - Secondary Education

FAITH CHRISTIAN ACADEMY
Bacolod City, Philippines
03.2002

No Degree - Elementary Education

FAITH CHRISTIAN ACADEMY
Bacolod City, Philippines
03.1998

Languages

English
Advanced (C1)

Timeline

Beauty Advisor

ESTEE LAUDER (Dubai Duty Free)
04.2023 - Current

Sales Assistant

DUBAI DUTY FREE
12.2022 - 04.2023

Business Owner

TWIN RIVER RESORT
01.2021 - Current

Beauty Advisor

LOREA'L PARIS (Dubai Duty Free)
12.2012 - 11.2020

Sales Assistant

DUBAI DUTY FREE
07.2010 - 11.2012

HR Assistant

SUPERVALUE INC (SM Savemore, Bacolod Branch)
07.2008 - 07.2010

Cage Cashier

STAR CRUISE, MAGSAYSAY SHIPPING COMPANY
06.2007 - 03.2008

Receptionist

BACOLOD SPA
10.2006 - 05.2007

F&B Associate

GRAND REGAL HOTEL (Bacolod Branch)
03.2006 - 10.2006

Bachelor of Science - Hospitality Management

UNIVERSITY OF ST. LASALLE

No Degree - Secondary Education

FAITH CHRISTIAN ACADEMY

No Degree - Elementary Education

FAITH CHRISTIAN ACADEMY

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