Debojyoti Chatterjee
Dubai,United Arab Emirates
Summary
Results-driven professional with expertise in managing and motivating teams, overseeing workforce allocation, and driving store-level performance. Demonstrates strong analytical and problem-solving skills, alongside a proven ability to manage retail KPIs, meet sales goals, and deliver exceptional customer experiences. Adept at developing business strategies, hiring and training staff, and collaborating with key business partners to achieve organisational objectives. Skilled in inventory management, quality control, and planning promotional events while maintaining a focus on inclusion and diversity awareness. Committed to identifying opportunities proactively and fostering growth through effective leadership and time-management skills.
Overview
7
7
years of professional experience
Work History
Duty Manager
Home Centre
Dubai, UAE
08.2024 - Current
- Spearheaded sales operations generating over 9 Million AED monthly, consistently exceeding performance targets in home products sector.
- Partnered with vendors on strategic planning, successfully negotiating and securing 80 Thousand AED Curtains category deal, expanding assortment and boosting category profitability.
- Enhanced Invoice penetration through improved customer engagement strategies and streamlined billing, directly driving revenue growth.
- Conducted detailed analysis to optimize fast- and slow-moving home goods, ensuring ideal stock mix aligned with customer buying patterns.
- Developed and implemented targeted liquidation strategies to reduce non-moving inventory, minimizing obsolescence and enhancing cash flow.
- Improved SKU-level stock visibility, enabling more accurate demand forecasting and replenishment across furniture, décor, and kitchenware categories.
- Focused on introducing fresh SKUs aligned with seasonal trends and customer demand, driving store traffic and increasing turnover.
- Elevated customer satisfaction by streamlining floor operations and enhancing staff responsiveness across key departments including living, dining, bedroom, and bath.
- Managed and motivated team of 35 retail associates, delivering ongoing training to strengthen product knowledge, upselling, and service delivery.
- Directed inventory control procedures, including cycle counts and replenishment planning, to maintain optimal stock levels of high-demand items.
- Conducted regular performance reviews, fostering high-performance, accountable team culture.
- Supervised end-to-end store operations, including opening/closing procedures, visual merchandising, promotional execution, and budget management.
- Ensured precise cash and card reconciliations, resolving discrepancies promptly to maintain financial accuracy.
- Curated product assortments based on market trends, sales data, and customer insights, ensuring relevance and sales effectiveness in home living category.
Area Sales Manager
Louis Philippe
Kolkata, India
05.2022 - 07.2024
- Achieved sales of 7 Million AED in 45 Days during Festive by reflecting 66% growth.
- Managed team of 100 personnel across 9 States.
- Delivered average monthly business of 4 Million AED , with 13% year-on-year growth.
- Ensured sales contributions to various retails format Stores where 10% to Lifestyle, 57% to Shoppers Stop, and 33% to Pantaloons.
- Oversaw operations for 27 stores and 75 Shop In Shop counters.
- Conducted stock gap analyses proactively to optimize inventory management.
- Facilitated daily category-wise analysis and discussions with Store Team Leaders for performance improvement.
- Launched team engagement initiatives to boost sales in new add-on categories.
- Led pre-opening store planning and execution, coordinating closely with category teams across retail chains to ensure timely and accurate stock transfers based on assortment requirements.
- Assessed Shop-in-Shop (SIS) layout potential, providing strategic feedback and detailed input to senior management to enhance layout effectiveness and customer flow.
Department manager
Shoppersstop
Kolkata, India
02.2020 - 05.2022
- Drove digital transformation by contributing to 10% of total online sales & low cancellation rate of just 0.5% during lockdown period through proactive order management and customer engagement.
- Evaluated category mix to understand evolving customer sentiments and fine-tune merchandising strategies accordingly.
- Reduced avoidable operational expenses (OPEX) by cutting unnecessary spend and promoting sustainable practices such as paper reuse.
- Assisted in developing and enforcing store policies and procedures, fostering consistency and compliance.
- Regularly reviewed and optimized stock planning systems to maintain ideal stock levels and reduce overstock / stockout scenarios.
- Implemented Kaizen methodologies for enhanced “hands-free” shopping experiences.
- Trained team members to deliver key Moments of Truth by adopting proactive, service-oriented approach toward customers.
- Managed trial, exchange, and return processes in accordance with company policy, upholding service quality and policy compliance.
- Maintained timely completion of outward stock movement and documentation to streamline backend operations.
- Coordinated with Visual Merchandising (VM) team to consistently display fresh apparel, enhancing look and feel of department.
Department manager
Pantaloons
Ranchi, India
07.2018 - 02.2020
- Contributed directly to departmental sales achievements by 10%, aligning efforts to consistently meet and exceed store-wide sales targets.
- Maintained daily sales-through parity to prevent backlog and ensure healthy product turnover at department level.
- Proficient in SAP operations, effectively managing stock flow to ensure smooth inventory movement and accurate system updates.
- Ensured full compliance with Store Display Management (SDM) standards to preserve premium look and feel of department.
- Conducted regular team training sessions, upgrading team mindset and capabilities toward more proactive business approach.
- Adhered to organizational schedules for timely completion of outward stock movement, minimizing delays and inventory discrepancies.
- Took proactive measures to curb attrition, promoting positive and stable work environment through recognition, mentorship, and engagement.
- Handled customer complaints for improved satisfaction rates.
- Established key performance indicators to monitor progress.
- Delegated assignments to maximize individual strengths.
- Improved staff morale by implementing regular feedback sessions.
Education
Master of Business Administration - Sales & Marketing
Lincoln University
Bachelor of Science - Hospitality Management
IAM Kolkata
High School Diploma - Commerce
West Bengal Board
Skills
- Sales Strategy
- Retail Operations
- Customer Relationship Management (CRM)
- Team Leadership
- Performance Monitoring (KPIs)
- Inventory Management
- Visual Merchandising
- Budgeting & Forecasting
- POS System Proficiency
- Staff Training & Onboarding
- Upselling & Cross-selling
- Customer Retention
- Conflict Resolution
- Communication Skills
- Time Management
Languages
English
Fluent
Hindi
Advanced
Timeline
Duty Manager
Home Centre
08.2024 - Current
Area Sales Manager
Louis Philippe
05.2022 - 07.2024
Department manager
Shoppersstop
02.2020 - 05.2022
Department manager
Pantaloons
07.2018 - 02.2020
Master of Business Administration - Sales & Marketing
Lincoln University
Bachelor of Science - Hospitality Management
IAM Kolkata
High School Diploma - Commerce
West Bengal Board
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